Any one have an expeince in managing and measuring process compliance to established company policies and procedures? Please advice some recommendations. Looking forward to hear some explaination Saving Changes...
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Anonymous
if you have set the processes based upon ITIL, it should be easy to utilize KPI's to determine compliance. recently implemented change management processes and are using our KPI reports to determine time compliance, validate proper chnage category etc. Saving Changes...
Satyabrata PattanayakAssociate Manager - Project,PMP,Six Sigma Green Belt| DubaiDubai, United Arab Emirates
Hi,
For measuring the Process compliance -
1) Keep your current process on the table
2) Take one of the below processes
- PMP Processs
- ITIL Process
- CMMI Process
Analyze both. Find the Gap. Upgrade your process.
Thanks.
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Elyse NielsenSenior Project Manager| Ascension Health Information ServicesHaines City, Fl, United States
Hi,
Sounds like there is a need for an internal audit and then perhaps an external audit. I've seen a couple of different variations, and I'm sure others will have recommendations to share.
I have seen an internal compliance department, which audits at a reqular frequency. They commonly look for documented outcomes of following the process. For example randomly checking 20 network accounts for access permissions and managerial authorization.
The other item I have seen is having an outside firm performing an audit according to best practices. The findings of the audit should be presented to the leaders of the organization as recommendation for needed changes.
S.SHANMUGA SAMYEx. Chief General Manager| O.N.G.C.LtdChennai, Tamil Nadu, India
Hi
Compliance is ensuring that business processes, operations and practice are in accordance with a prescribed and/or agreed set of norms. Compliance requirements may stem from legislature and regulatory bodies. Effective and efficient compliance management has become a very important issue for successful businesses.
Measuring Compliance for business processes is achievable
1.Thru checklists specifically designed for the purpose
2.Thru benchmarking the expectations and matching with results
3.Thru formatted questionnaires got filled by the process owners, and
4.Compliance matrix fixing the quantity and time targets.
Measuring Compliance for production processes is achievable
1.Thru measuring the actual quality attributes of the inputs matched against the expected ones
2.Thru measuring the realized quality attributes of the output(s) matched against the anticipated quality attributes
3.Thru formatted questionnaires got filled by the process owner(s), and
4.Thru formatted feedback forms got filled by the customers.
