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Does Project Scope Statement tell you what work has been completed?

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Saf Sied Saf Sied Va, United States
An answer to the following scenario seems to be (a) but I am not sure if this is a correct choice. Client here is complaining that some parts of the work are not being completed. I think, in Project Scope Statement, you can find all the detailed information about the project’s work, but it does not tell you what work has been completed and what not, correct? And, if that is the case, how would PM verify from Project Scope Statement whether client's complain is valid or not?

Scenario:
The client informs you that he noticed some parts of the work are not being completed by your team. You ensure him you will look into it and give a proper response after verifying the facts. Which document will you refer to verify it?
(a) Scope statement
(b) WBS dictionary
(c) Schedule baseline
(d) WBS
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Saf

I would lean towards (A) Scope Statement as it details the project deliverables and describes the major objectives. The objectives should include measurable success criteria for the project.

On the other hand, if the client is complaining from a micro level point of view, you could also refer to the WBS for see which activity they are complaining about but A seems more right to me than D.

Hope this helps.

RK
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Hi Saf,

ambigious for me, I would opt for D WBS.
The client is complaining about 'part of the work' is not completed.

Also, the WBS is tracked by project monitoring and control for schedule and cost, while the scope statement is tracked by the list of deliverables (which are also tracked by WBS) and acceptance criteria (which is used in validate scope).
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
The best possible answer (which is not in the list) is Scope Baseline as that incorporates both A & D (and B too).

Kiron
...
1 reply by Rami Kaibni
Feb 23, 2020 3:51 PM
Rami Kaibni
...
Ideally yes, but given it’s not an option I would say the next best option is Scope Statement but, again, could be WBS.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Feb 23, 2020 1:38 PM
Replying to Kiron Bondale
...
The best possible answer (which is not in the list) is Scope Baseline as that incorporates both A & D (and B too).

Kiron
Ideally yes, but given it’s not an option I would say the next best option is Scope Statement but, again, could be WBS.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
If you use the WBS dictionary correctly, it should not only identify the work that is part of the project but also it's status. The tricky part is reconciling what the client says is missing with the correct WBS dictionary entries.
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Wilhelm Reitz General Manager| NextSource Materials Worcester, Wc, South Africa
The WBS subdivide the project scope into tasks, deliverables and work packages. As I see it, the client is complaining about some parts of the work (Scope) are not being completed. Therefore we need to look at the WBS.

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