Quality issue in construction project

Riad Alhammoud Project management| Langan Abu Dhabi, United Arab Emirates

I am working currently in construction project. Usually we are approving materials such as sand and aggregate etc. in the office far away from jobsite, then materials delivered to site.
Recently we observed that the contractor had to bring materials of less quality than what is agreed. We sent an official correspondence to the contractor not to repeat this thing and he is responsible for any defect may occur in the future.

But the contractor reported that the non compliance materials brought to the site by the materials supplier and they will ensure this will not happen in the future.

is the official email will be enough in this case or should we involve the sponsor as well for the corrective action?

Posted: Mar 28, 2020 1:11 PM

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Riad Alhammoud Project management| Langan Abu Dhabi, United Arab Emirates

Mar 28, 2020 3:01 PM

Replying to Alexandre Costa

...

Riad,

The email should be sent for the supplier and the contractor.

the consequences depends of the procurement process established in your project and organization, of the procurement contract and the quality standards signed in the contract and the penalties clauses associated,also depends of the change/issue escalation process described in your plan.

If it's necessary a corrective action and this action as impact on the schedule/cost/quality than you should follow the escalation process of your plan. I do not know if you have project committee or is the sponsor that approves any corrective changes, if is the last case he must be involved in the change approval. At least the sponsor should be informed in the recurrent status reports sent to him even that a corrective action is not necessary and you can solve the issue without any complications.

This type of questions could be different depending of the complexity of the project or the established procedures implemented in the organization, could even exists a procurement manager assigned to the project.

Alexandre.

Thanks Alexandros for your input.

Posted: Mar 30, 2020 8:58 AM

Peter Rapin Subject Matter Expect; Project Delivery| Independent Consultant Ontario, Canada

Third party inspection and monitoring is not optional, its part of the quality assurance program. The contractor's/supplier's quality control must also come into question.

As to the ten year warranty, that's a high risk plan. Will the contractor/supplier be around? Who is going to be disrupted the most due to failure? The cost of the failure may be considerably greater than the cost of construction and insurance coverage.

Put the effort in getting this done right the first time. Hold the contractor to the contract. It will be easier now then later.

Posted: Mar 30, 2020 9:27 AM

Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Mar 30, 2020 3:20 AM

Replying to Riad Alhammoud

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Thanks Rami for feedback. As no agreement made with the materials supplier so the official letter should go only for the contractor for the non compliance materials. I guess if the contractor is serious then they should issue letter to their supplier as they have a separate agreement.

Best Regards,
Riad

Riad

In this case an official letter should be sent to the contrator highlighting the risks and requesting reassurance that this won't happen again, make sure you request reassurance so you have something in writing back from them.

RK

Posted: Mar 30, 2020 2:47 PM

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Quality issue in construction project

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