Project Management

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And ... if this pandemic lasts for many months

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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
With people working remotely, is there a risk that the Project Manager role will be extinguished?

What changes do you foresee in the Project Management function?
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Apr 08, 2020 12:12 PM
Replying to Adrian Carlogea
...
I think that healthcare provision is an operational work that can't be performed as projects and as such there is no "central" project manager in healthcare. Nonetheless healthcare related projects do exist to help healthcare provision.

If the way the pandemic has been handled is considered not be suitable then doctors and other specialists would be asked to come up with improvement proposals and governments would choose to put in practice some of them.

If the implementation of some of the proposals are better suited for projects then yes project management specialists would be required. So I think there is some potential in this area.

I have never been involved in healthcare related projects, do the PMs must be medical doctors in these projects?
Dear Adrian
Thank you for participating in this reflection and for your opinion

What, in your opinion, are the skills that a doctor needs to be able to manage projects?

Can we consider each patient who enters a hospital as a project?
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Daire Guiney Dublin, Dublin, Ireland
Dear Luis,

After many weeks of people working from home we are now starting to see the negative side of this policy and what issues would need to be addressed, policies put in place that would be separate from an organisations own WFH policies.

This would take the form to legal and legislative changes and updates to the existing framework that is used to govern this policy.

Such behavior is mainly based around email communication, were there is a lot more out of hour email communication coming predominately from an persons own project team and organisation. This would mean that people are no longer working a conventional nine to five work day as they would in the office but approaching work in a more ad hoc and unplanned manner depending on when it fits around there existing lifestyle.

Also when documents are updated and timestamped with a persons own network logon credentials you can follow their work pattern that is a lot different to an office based employee.

Marketing emails are more targeted and personal which may give grounds that far more data mining and cookie tracking of a person internet usage across a whole host of websites is being used more frequently and in greater numbers than that was the case before.

With less places for people to spend their money those that are still opened and delivering to their customers are the ones greatly benefiting from this movement.

More tools online that offered as a trial period that gets users to input their credit card details before offering the free limited subscription. This is going against generally accepted standard and is more taking advantage of people their this situation as apposed to assisting them and opening more avenue and opportunities for people to explore.

I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future.

Daire
...
2 replies by Alexandre Costa and Luis Branco
Apr 19, 2020 9:25 AM
Alexandre Costa
...
Dear Daire,

To be honest, I am also starting to see a loot of bad habits, like you mentioned, an exaggerated used of passive communication like email, also virtual teams formed without any kind of training of remote work, at first sight it's misleading thinking that managing a remote team is equal to managing a located team there are different challenges.

Less support from the managers to their team members, they spent a lot of time in managers meetings and customers meetings forgetting the team members, specially those who still have to work in the premises and are exposed to more risks, in this moment I consider that leading by example is almost inexistent.

Apparently most of the companies that are offering now virtual live trainings, are making the mistake of charge the same price as is were face to face, when we know that a lot of logistics costs were eliminated with this change o paradigm, besides that they can extend their target market and not be confined to a location.

But, I think probably time will balance all these problems, at least I hope. Apparently in Portugal the activity is preparing to return to normality in the end of the month, let's see what will happen.

How are the things there, in Ireland is similar to UK ? The TV's do not give any focus to Ireland only talk about UK generally.

Alexandre Costa
Apr 19, 2020 9:26 AM
Luis Branco
...
Dear Daire
Thank you for sharing your opinion with us

Interesting what you wrote: "I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future."

I think it’s too early to draw conclusions
avatar
Alexandre Costa Scrum Master| Integer Consulting - Pictet technologies Loures, Portugal
Apr 19, 2020 6:04 AM
Replying to Daire Guiney
...
Dear Luis,

After many weeks of people working from home we are now starting to see the negative side of this policy and what issues would need to be addressed, policies put in place that would be separate from an organisations own WFH policies.

This would take the form to legal and legislative changes and updates to the existing framework that is used to govern this policy.

Such behavior is mainly based around email communication, were there is a lot more out of hour email communication coming predominately from an persons own project team and organisation. This would mean that people are no longer working a conventional nine to five work day as they would in the office but approaching work in a more ad hoc and unplanned manner depending on when it fits around there existing lifestyle.

Also when documents are updated and timestamped with a persons own network logon credentials you can follow their work pattern that is a lot different to an office based employee.

Marketing emails are more targeted and personal which may give grounds that far more data mining and cookie tracking of a person internet usage across a whole host of websites is being used more frequently and in greater numbers than that was the case before.

With less places for people to spend their money those that are still opened and delivering to their customers are the ones greatly benefiting from this movement.

More tools online that offered as a trial period that gets users to input their credit card details before offering the free limited subscription. This is going against generally accepted standard and is more taking advantage of people their this situation as apposed to assisting them and opening more avenue and opportunities for people to explore.

I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future.

Daire
Dear Daire,

To be honest, I am also starting to see a loot of bad habits, like you mentioned, an exaggerated used of passive communication like email, also virtual teams formed without any kind of training of remote work, at first sight it's misleading thinking that managing a remote team is equal to managing a located team there are different challenges.

Less support from the managers to their team members, they spent a lot of time in managers meetings and customers meetings forgetting the team members, specially those who still have to work in the premises and are exposed to more risks, in this moment I consider that leading by example is almost inexistent.

Apparently most of the companies that are offering now virtual live trainings, are making the mistake of charge the same price as is were face to face, when we know that a lot of logistics costs were eliminated with this change o paradigm, besides that they can extend their target market and not be confined to a location.

But, I think probably time will balance all these problems, at least I hope. Apparently in Portugal the activity is preparing to return to normality in the end of the month, let's see what will happen.

How are the things there, in Ireland is similar to UK ? The TV's do not give any focus to Ireland only talk about UK generally.

Alexandre Costa
...
2 replies by Daire Guiney and Luis Branco
Apr 19, 2020 1:18 PM
Daire Guiney
...
Dear Alexandre,

Yes I would agree with your assessment that managing remote teams is a lot more challenging especially when there is no face to face communication with your team.

There seems to be some element of regression where some members of the project teams are not mature enough to be self managed and those that you would think could self manage are not ideal candidates for WFH and vice versa.

In contrast more junior members of the project team who have grown up with the internet, remote learning and classes are getting on with their work and are more use to this seamless transition.

My impression is that project team members are somewhat taking advantage of the situation (and the good weather here in Ireland at the moment) to using WFH and the general freeze in new content on projects being created to their advantage.

Here in Ireland, the same level of restrictions that were brought in at the start of the month are still in place and are being strictly enforced.

This does not seem to be ending any time soon with provisions being made to keep the restrictions in place for up to six months.

Each country is looking around and seeing what other countries are doing, were the spike of cases is occurring before deciding on whether to ease the restrictions.

At the moment at current trends it look like the End of May/Start of June before we will see any let up of restrictions so its more of the same for now.

Daire
Apr 19, 2020 2:58 PM
Luis Branco
...
Dear Alexandre
Thanks for sharing your opinion

I am convinced that email can be included in the tools of the past

Nowadays more platforms are used that have integrated video

As mentioned by Daire Companies are increasingly using platforms (in the most different versions: IaaS, PaaS, SaaS). They can track people who are working at home and hold online meetings with video

Since I heard about georeferencing, apps that detect the temperature of people and other people with whom they interacted, semantic web, virtual assistants (AI) I will not be surprised that companies can know what people who are working at home do
avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Apr 19, 2020 6:04 AM
Replying to Daire Guiney
...
Dear Luis,

After many weeks of people working from home we are now starting to see the negative side of this policy and what issues would need to be addressed, policies put in place that would be separate from an organisations own WFH policies.

This would take the form to legal and legislative changes and updates to the existing framework that is used to govern this policy.

Such behavior is mainly based around email communication, were there is a lot more out of hour email communication coming predominately from an persons own project team and organisation. This would mean that people are no longer working a conventional nine to five work day as they would in the office but approaching work in a more ad hoc and unplanned manner depending on when it fits around there existing lifestyle.

Also when documents are updated and timestamped with a persons own network logon credentials you can follow their work pattern that is a lot different to an office based employee.

Marketing emails are more targeted and personal which may give grounds that far more data mining and cookie tracking of a person internet usage across a whole host of websites is being used more frequently and in greater numbers than that was the case before.

With less places for people to spend their money those that are still opened and delivering to their customers are the ones greatly benefiting from this movement.

More tools online that offered as a trial period that gets users to input their credit card details before offering the free limited subscription. This is going against generally accepted standard and is more taking advantage of people their this situation as apposed to assisting them and opening more avenue and opportunities for people to explore.

I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future.

Daire
Dear Daire
Thank you for sharing your opinion with us

Interesting what you wrote: "I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future."

I think it’s too early to draw conclusions
...
1 reply by Daire Guiney
Apr 19, 2020 1:24 PM
Daire Guiney
...
Dear Luis,

I agree its too early to draw conclusions however what most surprises me is that with project managers looking for team to be more self organised, project methodologies leaning more towards this approach; this approach somewhat breaks-down when the 'children are let out of the classroom'.

I do not wish to insult anybody but if this COVID-19 outbreak is a trial for the complete abandonment of the office in favor of WFH I do not believe the case has been sold for the WFH policy and there still needs to be some defining as to what type of work and people benefit greatly for a WFH policy and what type of work and workers should stay in the office.

Daire
avatar
Daire Guiney Dublin, Dublin, Ireland
Apr 19, 2020 9:25 AM
Replying to Alexandre Costa
...
Dear Daire,

To be honest, I am also starting to see a loot of bad habits, like you mentioned, an exaggerated used of passive communication like email, also virtual teams formed without any kind of training of remote work, at first sight it's misleading thinking that managing a remote team is equal to managing a located team there are different challenges.

Less support from the managers to their team members, they spent a lot of time in managers meetings and customers meetings forgetting the team members, specially those who still have to work in the premises and are exposed to more risks, in this moment I consider that leading by example is almost inexistent.

Apparently most of the companies that are offering now virtual live trainings, are making the mistake of charge the same price as is were face to face, when we know that a lot of logistics costs were eliminated with this change o paradigm, besides that they can extend their target market and not be confined to a location.

But, I think probably time will balance all these problems, at least I hope. Apparently in Portugal the activity is preparing to return to normality in the end of the month, let's see what will happen.

How are the things there, in Ireland is similar to UK ? The TV's do not give any focus to Ireland only talk about UK generally.

Alexandre Costa
Dear Alexandre,

Yes I would agree with your assessment that managing remote teams is a lot more challenging especially when there is no face to face communication with your team.

There seems to be some element of regression where some members of the project teams are not mature enough to be self managed and those that you would think could self manage are not ideal candidates for WFH and vice versa.

In contrast more junior members of the project team who have grown up with the internet, remote learning and classes are getting on with their work and are more use to this seamless transition.

My impression is that project team members are somewhat taking advantage of the situation (and the good weather here in Ireland at the moment) to using WFH and the general freeze in new content on projects being created to their advantage.

Here in Ireland, the same level of restrictions that were brought in at the start of the month are still in place and are being strictly enforced.

This does not seem to be ending any time soon with provisions being made to keep the restrictions in place for up to six months.

Each country is looking around and seeing what other countries are doing, were the spike of cases is occurring before deciding on whether to ease the restrictions.

At the moment at current trends it look like the End of May/Start of June before we will see any let up of restrictions so its more of the same for now.

Daire
...
1 reply by Adrian Carlogea
Apr 19, 2020 2:03 PM
Adrian Carlogea
...
Hi Daire,

In my opinion remote work is in most cases less efficient than office work. There are many reasons for this but I don't think they have to do with the ability of the project team members to self-manage.

For starters many people can't concentrate on their work when they are at home. Home is usually the place where you rest and recover after work and being focused in such an environment is very hard for many people. There are also a lot of distractions at home.

When you are at the office you are more focused on the work but also communication with your team mates and sometimes even with your stakeholders is much more efficient and a lot of work is done much faster.

As PMs are concerned most of them are not bosses have no formal authority over the project team members and many of them are less mature than them. Some PMs are fresh graduates in their mid 20s working with senior SMEs in their40, 50s, 60s with much more working experience and also at a much higher pay.

So I would not blame the lack of employee control the reason that remote work is less efficient, most PMs are not people managers and are not even responsible for controlling the project team members.

Less efficient communication and difficulty on concentrating on work, are in my opinion the main reasons remote work is less efficient.
avatar
Daire Guiney Dublin, Dublin, Ireland
Apr 19, 2020 9:26 AM
Replying to Luis Branco
...
Dear Daire
Thank you for sharing your opinion with us

Interesting what you wrote: "I would be interest to see what bad habits and unhelpful changes other people have noticed as a result of this extended period of WFH and if these are enough to turn people off the WFH policy for the foreseeable future."

I think it’s too early to draw conclusions
Dear Luis,

I agree its too early to draw conclusions however what most surprises me is that with project managers looking for team to be more self organised, project methodologies leaning more towards this approach; this approach somewhat breaks-down when the 'children are let out of the classroom'.

I do not wish to insult anybody but if this COVID-19 outbreak is a trial for the complete abandonment of the office in favor of WFH I do not believe the case has been sold for the WFH policy and there still needs to be some defining as to what type of work and people benefit greatly for a WFH policy and what type of work and workers should stay in the office.

Daire
...
1 reply by Luis Branco
Apr 19, 2020 3:04 PM
Luis Branco
...
Dear Daire
Thanks for sharing this opinion with us

We are experiencing a real revolution in the world of white collars.
Older people who do not adapt to this new world will be joining the queues to receive unemployment benefits
Even working methods will change radically
avatar
Adrian Carlogea Australia
Apr 19, 2020 1:18 PM
Replying to Daire Guiney
...
Dear Alexandre,

Yes I would agree with your assessment that managing remote teams is a lot more challenging especially when there is no face to face communication with your team.

There seems to be some element of regression where some members of the project teams are not mature enough to be self managed and those that you would think could self manage are not ideal candidates for WFH and vice versa.

In contrast more junior members of the project team who have grown up with the internet, remote learning and classes are getting on with their work and are more use to this seamless transition.

My impression is that project team members are somewhat taking advantage of the situation (and the good weather here in Ireland at the moment) to using WFH and the general freeze in new content on projects being created to their advantage.

Here in Ireland, the same level of restrictions that were brought in at the start of the month are still in place and are being strictly enforced.

This does not seem to be ending any time soon with provisions being made to keep the restrictions in place for up to six months.

Each country is looking around and seeing what other countries are doing, were the spike of cases is occurring before deciding on whether to ease the restrictions.

At the moment at current trends it look like the End of May/Start of June before we will see any let up of restrictions so its more of the same for now.

Daire
Hi Daire,

In my opinion remote work is in most cases less efficient than office work. There are many reasons for this but I don't think they have to do with the ability of the project team members to self-manage.

For starters many people can't concentrate on their work when they are at home. Home is usually the place where you rest and recover after work and being focused in such an environment is very hard for many people. There are also a lot of distractions at home.

When you are at the office you are more focused on the work but also communication with your team mates and sometimes even with your stakeholders is much more efficient and a lot of work is done much faster.

As PMs are concerned most of them are not bosses have no formal authority over the project team members and many of them are less mature than them. Some PMs are fresh graduates in their mid 20s working with senior SMEs in their40, 50s, 60s with much more working experience and also at a much higher pay.

So I would not blame the lack of employee control the reason that remote work is less efficient, most PMs are not people managers and are not even responsible for controlling the project team members.

Less efficient communication and difficulty on concentrating on work, are in my opinion the main reasons remote work is less efficient.
...
2 replies by Daire Guiney and Luis Branco
Apr 19, 2020 3:11 PM
Luis Branco
...
Dear Adrian
Thanks for sharing this opinion with us

I have heard and read interviews from CEOs of service companies about the productivity of employees working at home.

What they say, without exception, that there was an increase in productivity
Apr 20, 2020 5:46 AM
Daire Guiney
...
Dear Adrian,

I agree with you assessment of the difference in the work environment and how this may suit some people over others depending on their own personal approaches to work.

When you say that most project managers do not have direct control over their project team, does this mean when the WFH policy is in place there exists a leadership/management/hierarchical gap were no one person has direct charge over the employees that they directly and indirectly managed?

With this in mind is this what self organised employees is supposed to address?

It seems that this extended period of WFH policy has found some serious gaps and failings in how organisations implement this policy.

Maybe it is too soon to roll out this policy across industries, sectors and economies as I believe that the benefits of the WFH does not completely rule out permanently based office employees.

Also the level of experience of an employee and how they see the work environment has a direct bearing on their approach to WFH policy with many people in their 40/50/60's still seeing it as a sort of extended holiday and their mindset has not changed or adapted to this new norm of conducting their business and their day to day work life.

As you said there are many distractions at home and I do not think converting an unused bedroom into a home office is all that WFH policy is about.

There would have been a revisiting of all the business processes in an organisation and mapping what roles and responsibilities can be adapted to the WFH policy.

Daire
avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Apr 19, 2020 9:25 AM
Replying to Alexandre Costa
...
Dear Daire,

To be honest, I am also starting to see a loot of bad habits, like you mentioned, an exaggerated used of passive communication like email, also virtual teams formed without any kind of training of remote work, at first sight it's misleading thinking that managing a remote team is equal to managing a located team there are different challenges.

Less support from the managers to their team members, they spent a lot of time in managers meetings and customers meetings forgetting the team members, specially those who still have to work in the premises and are exposed to more risks, in this moment I consider that leading by example is almost inexistent.

Apparently most of the companies that are offering now virtual live trainings, are making the mistake of charge the same price as is were face to face, when we know that a lot of logistics costs were eliminated with this change o paradigm, besides that they can extend their target market and not be confined to a location.

But, I think probably time will balance all these problems, at least I hope. Apparently in Portugal the activity is preparing to return to normality in the end of the month, let's see what will happen.

How are the things there, in Ireland is similar to UK ? The TV's do not give any focus to Ireland only talk about UK generally.

Alexandre Costa
Dear Alexandre
Thanks for sharing your opinion

I am convinced that email can be included in the tools of the past

Nowadays more platforms are used that have integrated video

As mentioned by Daire Companies are increasingly using platforms (in the most different versions: IaaS, PaaS, SaaS). They can track people who are working at home and hold online meetings with video

Since I heard about georeferencing, apps that detect the temperature of people and other people with whom they interacted, semantic web, virtual assistants (AI) I will not be surprised that companies can know what people who are working at home do
...
1 reply by Daire Guiney
Apr 20, 2020 5:57 AM
Daire Guiney
...
Dear Luis,

I agree that email as a collaboration tool has been superseded by other online tools that allow communication in a more transparent, collaborative and logical manner.

How these online collaboration tools evolve will be how organisation interpret and implement the WFH policy.

Most online collaboration tools are quite static and do not allow much interaction bar by voice, text and screen and as mentioned on other posts, tools that allow 3Dinteraction between project teams, the removal of the screen and keyboard and the primary input and output methods are the barriers that have somwhat limited development in this area.

The COVID-19 social interaction log and detection apps are I think a good idea to preventing the spread of the virus and to avoid any issues of privacy and mass data collection the source code for these apps is published for everybody to see and it will also help prevent you from getting fined if you are correctly obeying the social distancing laws.

Daire
avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Apr 19, 2020 1:24 PM
Replying to Daire Guiney
...
Dear Luis,

I agree its too early to draw conclusions however what most surprises me is that with project managers looking for team to be more self organised, project methodologies leaning more towards this approach; this approach somewhat breaks-down when the 'children are let out of the classroom'.

I do not wish to insult anybody but if this COVID-19 outbreak is a trial for the complete abandonment of the office in favor of WFH I do not believe the case has been sold for the WFH policy and there still needs to be some defining as to what type of work and people benefit greatly for a WFH policy and what type of work and workers should stay in the office.

Daire
Dear Daire
Thanks for sharing this opinion with us

We are experiencing a real revolution in the world of white collars.
Older people who do not adapt to this new world will be joining the queues to receive unemployment benefits
Even working methods will change radically
...
1 reply by Daire Guiney
Apr 20, 2020 6:06 AM
Daire Guiney
...
Dear Luis,

I believe this is a great opportunity to reshape the work environment, remove a lot of the offices politics that exists in all organisations to make the work/life balance a reality.

Work should be made a place of a constructive forum as apposed to an open and in some case unstructured environment that is not being properly managed for everybody's interest as apposed to those in the know.

Daire
avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Apr 19, 2020 2:03 PM
Replying to Adrian Carlogea
...
Hi Daire,

In my opinion remote work is in most cases less efficient than office work. There are many reasons for this but I don't think they have to do with the ability of the project team members to self-manage.

For starters many people can't concentrate on their work when they are at home. Home is usually the place where you rest and recover after work and being focused in such an environment is very hard for many people. There are also a lot of distractions at home.

When you are at the office you are more focused on the work but also communication with your team mates and sometimes even with your stakeholders is much more efficient and a lot of work is done much faster.

As PMs are concerned most of them are not bosses have no formal authority over the project team members and many of them are less mature than them. Some PMs are fresh graduates in their mid 20s working with senior SMEs in their40, 50s, 60s with much more working experience and also at a much higher pay.

So I would not blame the lack of employee control the reason that remote work is less efficient, most PMs are not people managers and are not even responsible for controlling the project team members.

Less efficient communication and difficulty on concentrating on work, are in my opinion the main reasons remote work is less efficient.
Dear Adrian
Thanks for sharing this opinion with us

I have heard and read interviews from CEOs of service companies about the productivity of employees working at home.

What they say, without exception, that there was an increase in productivity
...
1 reply by Adrian Carlogea
Apr 19, 2020 3:27 PM
Adrian Carlogea
...
Hi Luis,

I have also read such in an interview but from my experience in all the projects on which I have been involved and the teams were spread all over the world things did not go very well. When the team members (or at least some of them) got into the same office the work was done much faster.

It would be interesting to see statistics about this and not just interviews. Also I know some projects got suspended, cancelled or the scope reduced so maybe what's left is being done in a more efficient way.

I also know some people stressed as they can't concentrate while working from home. Also the fact that we are confined at home makes things worse in my opinion. If it was just working from home and being able to move unrestricted things might have been better.
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