Ganesh KumarProgram ManagerBangalore., Karnataka, India
Hi Team, Have you encountered a scenario, wherein the project budget has exhausted, yet, you have to continue the project all the way to completion. One reason could be in a fixed price project, the estimation itself was incorrect, spent on unavoidable resources/procurements. Its a point of total assumption.
How did you proceed on that project? What were the learnings from such project?
In case a similar question was asked earlier, and if you are aware of it, please share the link. Saving Changes...
1. Buget overrun happens all the time. Even projects in mature organizations exceed budgets in 30% of cases. Thus, no panic.
2. The Project Manager must ensure that sponsor is informed ASAP on the budget deviation (good budget management skills are required). Presenting problems (budget overrun) must also come with presenting potential solutions. It is a good practice to present them both in order to show proactivity and leadership accumen.
While I don't have a statistic, my gut tells me that in IT projects that percentage is more than 30%. I have never seen an IT project to complete on the original plan.
When you are delivering an internal project to bring value to your organization without bringing you direct profit there is not such a big issues if you go over budget since the project is a cost to you and not a source of income. You just have to invest more.
The real issue is when you are delivering a fixed project to an external customer and you expect to make a profit out of it. Going over budget in this case means making less profit or even worse making a loss. If you have a lot of such projects making losses then you may go bankrupt, especially if you are a small company. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
If software or not, customer-based or internal, fixed price or estimation, budget overruns happens all the time.
I had a fixed price contract where our legal department went into negotiations with the customer, and they payed three times the original sum. Olympic games and construction projects are famous for 2 digit times overruns, everybody knows it (hence politics).
You have a problem when this surprises the sponsor. Sometimes project managers are set up as scapegoats for flawed contracts and estimates. They get fired and the show goes on. So keep your reports honest. No watermelon reporting.
This is where servant leadership does not help.
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2 replies by Adrian Carlogea and Ganesh Kumar
Apr 13, 2020 10:54 AM
Adrian Carlogea
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I know a software development project where the vendor was far behind the schedule and they tried to ask for more money from the customer. The customer's project director however refused to pay and forced the vendor to deliver what they had promised in the contract.
The software vendor had no choice but to work for more than a year for free and suffered a loss of over 1 million Pounds (the project was in the UK). If they had refused to do that they would have ended up in Court.
The real issue here is that the delay can be caused not only by the vendor not being able to deliver what they have promised but also the customer may cause the delays. Having a good PM in this type of projects is vital for the vendor in order to secure profit. The customer however may also have a very good representative (for instance a PM) that is able to tell when the vendor is pulling their leg.
The bottom line: if you are delivering a fixed price customer project and you are late because of you fault and the customer knows it then you must deliver some parts of the project for free and you risk suffering a loss.
In internal projects where you are not expecting direct income from the project itself being late is not as severe as in a customer fixed price project.
Since the project for you is already a cost and not a direct source of income you can just pump more money into it if you think it is worth it. This would indirectly negatively affect your income but if you have the money and the project does bring a lot of benefits then you can do it.
Apr 14, 2020 2:33 AM
Ganesh Kumar
...
Hi Thomas,
Absolutely, there is a fall guy. Having said that, lets say, the project does continue and in the case of your example Olympic games construction - are there any scope of controlling cost.
If software or not, customer-based or internal, fixed price or estimation, budget overruns happens all the time.
I had a fixed price contract where our legal department went into negotiations with the customer, and they payed three times the original sum. Olympic games and construction projects are famous for 2 digit times overruns, everybody knows it (hence politics).
You have a problem when this surprises the sponsor. Sometimes project managers are set up as scapegoats for flawed contracts and estimates. They get fired and the show goes on. So keep your reports honest. No watermelon reporting.
This is where servant leadership does not help.
I know a software development project where the vendor was far behind the schedule and they tried to ask for more money from the customer. The customer's project director however refused to pay and forced the vendor to deliver what they had promised in the contract.
The software vendor had no choice but to work for more than a year for free and suffered a loss of over 1 million Pounds (the project was in the UK). If they had refused to do that they would have ended up in Court.
The real issue here is that the delay can be caused not only by the vendor not being able to deliver what they have promised but also the customer may cause the delays. Having a good PM in this type of projects is vital for the vendor in order to secure profit. The customer however may also have a very good representative (for instance a PM) that is able to tell when the vendor is pulling their leg.
The bottom line: if you are delivering a fixed price customer project and you are late because of you fault and the customer knows it then you must deliver some parts of the project for free and you risk suffering a loss.
In internal projects where you are not expecting direct income from the project itself being late is not as severe as in a customer fixed price project.
Since the project for you is already a cost and not a direct source of income you can just pump more money into it if you think it is worth it. This would indirectly negatively affect your income but if you have the money and the project does bring a lot of benefits then you can do it.
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1 reply by Ganesh Kumar
Apr 14, 2020 2:41 AM
Ganesh Kumar
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Well said Adrian, completely resonate with the situation and a classic example.
Internal projects have never been so much of an issue, except that good resources get pulled in other projects and the quality suffers.
With external projects - one thing that most software services have done is under quote to win a project, struggle to complete it. Add less experienced resources, with a view of larger pie in the next project. Which has often boomeranged, having lost both projects.
Saving Changes...
Ganesh KumarProgram ManagerBangalore., Karnataka, India
Apr 12, 2020 10:00 AM
Replying to Adrian Carlogea
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This happens very frequently in fixed price software services projects.
If you are a software services company and delivering to an external customer who agreed to pay a fix priced then you must complete the project anyway on your own money. If you did not have a large margin of profit then you will deliver with a loss. The contract in this case most likely would not allow you to re-plan, change the scope, etc you will typically have to deliver on the original plan but later than planned. Also you will have to support all the additional costs for late delivery.
If it is an internal project then the sponsor will have to decide what to do next. Some of the options are: - terminate the project - pump more money into it do deliver according to the original plan but later - pump more money in but also re-plan eventually by changing the scope.
The reasons you got into this situation are very important. If the reason are purely technical (the team is unable to complete the work on time) then you can't do much on the project management side and usually the PM is not blamed for this.
However I have seen software projects fail commercially because the scope was not clearly defined and the customers were asking for more and more things to do and the PM was unable to prove that those things were out of scope (the scope was not clear). This is a purerly PM failure who can ruin a project even if the technical team does a great job on delivering.
In my opinion on fixed priced external projects is where the PM bring most value, because his control over the scope is vital for these projects. Also good PMs can convince customers to put more money in even if it was the vendor's fault that the work was not delivered on time.
Thanks Adrian, very valuable.
Just checking if you would recommend controlling cost in the project in case the project has to continue. If yes, then which areas. Saving Changes...
Ganesh KumarProgram ManagerBangalore., Karnataka, India
Apr 13, 2020 10:19 AM
Replying to Thomas Walenta
...
If software or not, customer-based or internal, fixed price or estimation, budget overruns happens all the time.
I had a fixed price contract where our legal department went into negotiations with the customer, and they payed three times the original sum. Olympic games and construction projects are famous for 2 digit times overruns, everybody knows it (hence politics).
You have a problem when this surprises the sponsor. Sometimes project managers are set up as scapegoats for flawed contracts and estimates. They get fired and the show goes on. So keep your reports honest. No watermelon reporting.
This is where servant leadership does not help.
Hi Thomas,
Absolutely, there is a fall guy. Having said that, lets say, the project does continue and in the case of your example Olympic games construction - are there any scope of controlling cost. Saving Changes...
Ganesh KumarProgram ManagerBangalore., Karnataka, India
Apr 13, 2020 10:54 AM
Replying to Adrian Carlogea
...
I know a software development project where the vendor was far behind the schedule and they tried to ask for more money from the customer. The customer's project director however refused to pay and forced the vendor to deliver what they had promised in the contract.
The software vendor had no choice but to work for more than a year for free and suffered a loss of over 1 million Pounds (the project was in the UK). If they had refused to do that they would have ended up in Court.
The real issue here is that the delay can be caused not only by the vendor not being able to deliver what they have promised but also the customer may cause the delays. Having a good PM in this type of projects is vital for the vendor in order to secure profit. The customer however may also have a very good representative (for instance a PM) that is able to tell when the vendor is pulling their leg.
The bottom line: if you are delivering a fixed price customer project and you are late because of you fault and the customer knows it then you must deliver some parts of the project for free and you risk suffering a loss.
In internal projects where you are not expecting direct income from the project itself being late is not as severe as in a customer fixed price project.
Since the project for you is already a cost and not a direct source of income you can just pump more money into it if you think it is worth it. This would indirectly negatively affect your income but if you have the money and the project does bring a lot of benefits then you can do it.
Well said Adrian, completely resonate with the situation and a classic example.
Internal projects have never been so much of an issue, except that good resources get pulled in other projects and the quality suffers.
With external projects - one thing that most software services have done is under quote to win a project, struggle to complete it. Add less experienced resources, with a view of larger pie in the next project. Which has often boomeranged, having lost both projects. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Ganesh,
yes, a troubled project needs to go with all the cost , schedule and scope control. Often replanning and rebaselining is done and then you need accurate data. Also should you go into negotiations or litigation you need evidence. If the PM is replaced, the successor needs best information.
Agree with Adrian that losses can be high and some contractors can go bust. My old company replaced a PM by a loss-minimizer then. BTW this is a rare example of changing a charter midway from reach objectives to get out of here.
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1 reply by Ganesh Kumar
Apr 15, 2020 12:51 AM
Ganesh Kumar
...
Thanks Thomas, very valuable lessons.
Saving Changes...
Ganesh KumarProgram ManagerBangalore., Karnataka, India
Apr 14, 2020 3:14 AM
Replying to Thomas Walenta
...
Ganesh,
yes, a troubled project needs to go with all the cost , schedule and scope control. Often replanning and rebaselining is done and then you need accurate data. Also should you go into negotiations or litigation you need evidence. If the PM is replaced, the successor needs best information.
Agree with Adrian that losses can be high and some contractors can go bust. My old company replaced a PM by a loss-minimizer then. BTW this is a rare example of changing a charter midway from reach objectives to get out of here.
Thanks Thomas, very valuable lessons. Saving Changes...
Peter RapinSubject Matter Expect; Project Delivery| Independent ConsultantOntario, Canada
I've read the question twice and still don't understand how one gets to this point where the budget runs out and you are looking for a plan going forward. The purpose of managing a project is to avoid getting into this position.
Where was the project manager when the project first went off the rails?
With a physical infrastructure project a veteran PM should be able to predict potential failure at 20% into the project and take mitigating measures accordingly including a recovery and a contingency plan. Maybe an IT project takes a little longer (50%?). When the budget is exhausted (well before) you should know fairly accurately what it will take to complete the work and where the money is going to come from.
It's like needing to go to Rome and finding out after you land that you are in Berlin.
1) determine if you still need to go to Rome
2) determine who is going to buy the ticket
3) book your flight
4) validate the boarding pass (Rome?)
5) validate the gate (Rome?)
6) check with the attendant (Rome?)
7) check on arrival to determine if you screwed up again. Saving Changes...
Ganesh KumarProgram ManagerBangalore., Karnataka, India
Hi Peter – while the budget is exhausted and quite possible everyone is informed – am also referring to point of total assumption ( seller as consumed all the contract fees and will bear all the cost to complete it) from pmbok – as a reference, as to what would you do and the measures you would take to continue on the project.
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1 reply by Peter Rapin
Apr 17, 2020 2:12 PM
Peter Rapin
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It is not clear from which perspective you are looking at this - as Owner PM or Contractor PM.
Either way you have to undertake a comprehensive risk assessment.
From the owner's perspective there is a significant risk that the contractor will not have the financial capacity to complete the work or desire to complete the work. You also have to prepare yourself for contract claims and quality issues.
From a contractor's perspective in addition of facing bankruptcy you have to recognize the possibility of owner's claim of breach of contract with damages, loss of reputation, staff termination.
Either way - get ready for court.
I just don't see how a project can get to this point where one morning you get out of bed, recognize you're out of funding, the jobs not done and realize you have to do something.