Project Management

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Work-at-Home Performance Measures

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Kevin Coleman Subject Matter Expert, Author, Speaker and Strategic Advisor| - Insights Pa, United States
Given the increased number of employees that are and will continue to work at home, what do you believe the top work-at-home performance measures likely be?
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
There is not performance measures. There is work done. Performance measures are the worst thing to use not matter people working on office or at home.
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Georgia Harris GLH Project Manager| Independent Consultant Pa, United States
I have seen 2 common measures. First is % of work completed based on planned work-effort hours and second is the % of work completed on time (by the planned date) and within budgeted effort.
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Brian Martin Chief Project Executive| CONFIDENTIAL Ca, United States
We are using the same 2 measures as well as the difference from the employees same measures + or - before they work at home. FYI many are looking to have a + (positive) increase in their performance now that they are working at home.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Kevin -

There should be NO difference in the performance measures used. If we are measuring what has been delivered relative to what was forecast and the quality of that work, then regardless of whether folks are in the office or at home, the measures would be the same.

Kiron
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Ashleigh Kennett-Smith ICT Project Manager| Australian Red Cross Lifeblood Adelaide, South Australia, Australia
I agree with Kiron.

As an aside. Most of my team members are in fact having to pace themselves. Without multi-hour commutes and less obvious boundaries around working hours I have observed more time spent productively "at desk" (in the modern world it is actually very easy for me to see who is online and the results speak for themselves). Perhaps this is because the vast majority of my team members have never billed by the hour (or minute). It has been the set working period each day that constrains their working time (the irregular project go-live or critical activity being the exception). This state of affairs may be great from an organisational productivity perspective but only up to a point (until people burn out, become resentful etc).
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
What you should measure are the variances in your existing performance indicators due to changes such as working from home instead of the office.

You want to know if each change impacts your performance indicators. This can be difficult when you have multiple changes at the same time. For example, on our project, we have eight teams working from home, three different VPN solutions, and a production deployment brownout.
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Agree that the project performance and how you measure it should not be affected.

You could look at team performance and stakeholder engagement though. It should be even easier to establish metrics virtually than in an office environment where often team performance is handled on an adhoc issue base.

Also risk management might need a review.

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