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Which is the most influencing factor w.r.t. Quality Assurance?

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Tarun Nair Adoor, Kerala, India
I created following poll few days back, just wanted to see what people thinks about it. Though the poll is relatively new, I have a clear split of view.
Q: Which is the most influencing factor w.r.t. Quality Assurance:
-Testing method and test coverage (0 votes)
- Process and templates (3 votes)
- Requirement Analysis (0 votes)
- Customer acceptance (4 votes)

Just wanted to know what experts thinks about it. Post your comment, I hope it would be an interesting discussion.
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< 1 2 3 >
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Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
Jun 01, 2020 11:03 AM
Replying to Mohan Kulkarni
...
Dear Tarun
for any quality assurance system, my experience is committment of top management and readiness to support / invest with timely needed quality resources and establishing robust quality managemnet/assurance system with clear responsibilities and expectations is the key influencing factor for Quality assurance
Regards
Mohan
Dear Tarun
Three influencing factors
1)Top Management honest commitement----Master set
2) Robust Quality Policy that shall ensure duely aligned quality management or assurance system
3) Robust Accountabity process for delivering quality
2 and 3 are subsets very important and fall out of Master set
REgards
Mohan
...
1 reply by Tarun Nair
Jun 01, 2020 6:11 PM
Tarun Nair
...
Hello Mohan,
I think you again missed to read through the given description.
I have marked options in my discussion description. Please choose one of them and give appropriate reason for selection.
This is just to get different opinions.
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Keith Novak Tukwila, Wa, United States
Interesting that nobody selected requirements, which define the need for quality in the first place.
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1 reply by Sergio Luis Conte
Jun 01, 2020 3:49 PM
Sergio Luis Conte
...
@Keith, I am answering because your point is very interesting to me. The post stated "Requirements Analysis". This is a boarder term. Indeed I agree with you if the post say "Quality Requirements". But the post do not state something related to quality requirements.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Jun 01, 2020 1:05 PM
Replying to Keith Novak
...
Interesting that nobody selected requirements, which define the need for quality in the first place.
@Keith, I am answering because your point is very interesting to me. The post stated "Requirements Analysis". This is a boarder term. Indeed I agree with you if the post say "Quality Requirements". But the post do not state something related to quality requirements.
avatar
Keith Novak Tukwila, Wa, United States
Hi Sergio,
From a philosophical standpoint I see requirements and objectives as the definition of what qualities or attributes matter to the customers. Timeliness and affordability themselves are qualities of a project, although they are outside what are generally thought of as qualities like dimensional tolerance of a product.

When I think about how we design quality in, my first thought is what qualities are important? People often have conflicting views of what is good or bad, so the requirements tell us which qualities are necessary.
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1 reply by Sergio Luis Conte
Jun 01, 2020 4:46 PM
Sergio Luis Conte
...
I agree indeed. Just I believe that in the "universe" of requirements we have, in a point, to split or clasificate the requirements. At this time, think about project quality requirements. So, when the original statement said "Requirements Analysis" for me are general speaking but not related to quality itself. But just in my case then my first step could be going deeper on that always related to project just incase I was assigned as project manager.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Jun 01, 2020 4:26 PM
Replying to Keith Novak
...
Hi Sergio,
From a philosophical standpoint I see requirements and objectives as the definition of what qualities or attributes matter to the customers. Timeliness and affordability themselves are qualities of a project, although they are outside what are generally thought of as qualities like dimensional tolerance of a product.

When I think about how we design quality in, my first thought is what qualities are important? People often have conflicting views of what is good or bad, so the requirements tell us which qualities are necessary.
I agree indeed. Just I believe that in the "universe" of requirements we have, in a point, to split or clasificate the requirements. At this time, think about project quality requirements. So, when the original statement said "Requirements Analysis" for me are general speaking but not related to quality itself. But just in my case then my first step could be going deeper on that always related to project just incase I was assigned as project manager.
...
1 reply by Keith Novak
Jun 02, 2020 6:16 PM
Keith Novak
...
You make a good point. My own perspective is heavily influenced by my engineering background where the product requirements are what lead to projects to begin with, and the source of many issues. The lines tend to blur in my own mind between the product and project requirements for that reason.

Still, when I think of requirements analysis, a big aspect of that is the up front validation and do we know how we will verify they are met. When I see issues with customer acceptance, whether the customer is a regulatory agency or the end customer, it is often due to ambiguity of what good enough means, and how the level of quality can be demonstrated, particularly when it comes to fuzzy targets like aesthetics.
avatar
Tarun Nair Adoor, Kerala, India
Jun 01, 2020 12:46 PM
Replying to Mohan Kulkarni
...
Dear Tarun
Three influencing factors
1)Top Management honest commitement----Master set
2) Robust Quality Policy that shall ensure duely aligned quality management or assurance system
3) Robust Accountabity process for delivering quality
2 and 3 are subsets very important and fall out of Master set
REgards
Mohan
Hello Mohan,
I think you again missed to read through the given description.
I have marked options in my discussion description. Please choose one of them and give appropriate reason for selection.
This is just to get different opinions.
avatar
Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
Jun 01, 2020 11:03 AM
Replying to Mohan Kulkarni
...
Dear Tarun
for any quality assurance system, my experience is committment of top management and readiness to support / invest with timely needed quality resources and establishing robust quality managemnet/assurance system with clear responsibilities and expectations is the key influencing factor for Quality assurance
Regards
Mohan
Dear Tarun
If you are expecting the influencing factors to be put in decending order then
My Choice
1)Reqirement analysis --as it is concept level thinking which can affect quality even with slight error in defining the quality requirements--Quality is not only quality of Prodict but of the entire process--as per value engineering at conceptual level or start of the project there is 98 % scope or opportunity for right delivery
2)Customer acceptance--That will get revealed intermittently at review and retrospectives
3)Process and Templates---Need be done with adaptive mind all through
4) Tests--Having ensured assured delivery of the quality ,kind of conformatory tests
This is my view. and Ok with you
REgards
Mohan
...
1 reply by Tarun Nair
Jun 02, 2020 6:52 AM
Tarun Nair
...
Now I see the third dimension. four experts and three different answers.. I would love to get more response on this.
avatar
Tarun Nair Adoor, Kerala, India
Jun 02, 2020 3:06 AM
Replying to Mohan Kulkarni
...
Dear Tarun
If you are expecting the influencing factors to be put in decending order then
My Choice
1)Reqirement analysis --as it is concept level thinking which can affect quality even with slight error in defining the quality requirements--Quality is not only quality of Prodict but of the entire process--as per value engineering at conceptual level or start of the project there is 98 % scope or opportunity for right delivery
2)Customer acceptance--That will get revealed intermittently at review and retrospectives
3)Process and Templates---Need be done with adaptive mind all through
4) Tests--Having ensured assured delivery of the quality ,kind of conformatory tests
This is my view. and Ok with you
REgards
Mohan
Now I see the third dimension. four experts and three different answers.. I would love to get more response on this.
avatar
Keith Novak Tukwila, Wa, United States
Jun 01, 2020 4:46 PM
Replying to Sergio Luis Conte
...
I agree indeed. Just I believe that in the "universe" of requirements we have, in a point, to split or clasificate the requirements. At this time, think about project quality requirements. So, when the original statement said "Requirements Analysis" for me are general speaking but not related to quality itself. But just in my case then my first step could be going deeper on that always related to project just incase I was assigned as project manager.
You make a good point. My own perspective is heavily influenced by my engineering background where the product requirements are what lead to projects to begin with, and the source of many issues. The lines tend to blur in my own mind between the product and project requirements for that reason.

Still, when I think of requirements analysis, a big aspect of that is the up front validation and do we know how we will verify they are met. When I see issues with customer acceptance, whether the customer is a regulatory agency or the end customer, it is often due to ambiguity of what good enough means, and how the level of quality can be demonstrated, particularly when it comes to fuzzy targets like aesthetics.
avatar
Khai Ng. IT PMO | IT Project Manager| TTGROUP Hanoi, Viet Nam
With respect to Quality Assurance, I think "Process and templates" is the most influencing factor; process and templates are management tools and process oriented. The remaining list items are belong to Quality Control; they are product-oriented activities.
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