Project Management

Please login or join to subscribe to this thread

Perod of responsibility for benefits of outcome and benefits

linkedin twitter facebook  
avatar
Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
What is the Time frame beyond the completion of the program,that the program manager would be responsible for the outcome and benefits to be delivered by the program. ?
Sort By:
< 1 2 >
avatar
Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
Jun 03, 2020 7:32 PM
Replying to Tarun Nair
...
In general it is zero, until unless it is possible to realize some of the benefit in program duration and specifically defined as part of program managers responsibility.
Mosty benefits are realized after the program is over, as benefits depends on the outcome/solution provided by the program and hence out of the scope of program.
But a good transition is a must. I would agree from Kiron on this part.

The responsibility lies with program manager is to ensure that during execution of program it is ensured that the benefits are realizable as an outcome, if not he or she much raise the red flag. But may not held responsible for realizing it.

You might like to have a look at Prince2 method, which defines the execution with key focus on benefit realization.

-Tarun
Dear Tarun
Thanks for your Inputs
My experience with complex projects though robust transition plan is made and even the systems are set as a part of program ,sustainment phase which runs beyond well defined prgram closure for a pretty wrong time and customer-business owner , keeps on asking assistance for different counts --that is an issue--human behavioural problem--but some times create dissatisfaction.
REgards
Mohan
avatar
Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Jun 06, 2020 9:10 AM
Replying to Mohan Kulkarni
...
Dear Thomas
Thanks for your inputs .
I agree theortically and may be contractually it is zero.
But In industrial engineering program in spite ,specially when the programs are run within the organisation and supplier remains one department like project or program department, it so happens that the customer {internal-plant heads or users) keep expecting the assistance as the sustainment goes much beyond program completion inspite of clear initial definition of Program completion. To that extent this remains an area abstract in nature due to humans involved as internal stakeholders/
Thanks and regards
Mohan
Hi Mohan

clearcut responsibilities are needed to run a larger organization.

Handovers move responsibilities from the program to operations.
I have seen situations like you describe and it induces fingerpointing and unproductive conflicts and costs a lot of money and frustration, in both departments.

There are ways to mitigate this risk, e.g.
- have a say 3 months hypercare phase where program staff supports operations on a case by case base AND helps buildup the support organization
- establish a release concept and take on bugs/scope omissions in a later release, maybe with a different team - funding clear on operations

I would strongly suggest a clear cut
avatar
Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
Jun 03, 2020 5:31 PM
Replying to Thomas Walenta
...
Zero.
If the program is over, the program manager is gone.

It is good practice to have a transition, which includes handover of the responsibility for benefits delivery (often from program manager to operations manager) and also a system to measure this.

Some programs continue until all expected benefits are delivered.

Not all solutions deliver benefits, some are just enablers for other benefits (like a new ERP system that enables users to be more efficient).
Dear Thomas
Thanks for your advice
regards
Mohan
avatar
Mohan Kulkarni PM Specialist| MBK Consultants Pune, Maharashtra State. India, India
Jun 03, 2020 5:31 PM
Replying to Thomas Walenta
...
Zero.
If the program is over, the program manager is gone.

It is good practice to have a transition, which includes handover of the responsibility for benefits delivery (often from program manager to operations manager) and also a system to measure this.

Some programs continue until all expected benefits are delivered.

Not all solutions deliver benefits, some are just enablers for other benefits (like a new ERP system that enables users to be more efficient).
Dear Thomas
Thanks for all your responses and inputs.
Regards
Mohan
< 1 2 >

Please login or join to reply

Content ID:
ADVERTISEMENTS

A conference is a gathering of important people who singly can do nothing, but together can decide that nothing can be done.

- Fred Allen

ADVERTISEMENT

Sponsors