IT Service Management project

Mohannad Ghabban PMO Officer | Confidential Riyadh, Saudi Arabia

If I will provide Cloud Services, what is the best practice to develop SLA? is it based on each services or overall SLA in one Documents?

Posted: Jun 12, 2020 8:15 AM

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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

This really depends Mohannad on the nature of the services and the clients consuming those services. For example, if your services are differentiated by industry or client type, there could be different SLAs based on the those factors whereas if you are dealing with a single industry and type of service, a single SLA might suffice.

Kiron

Posted: Jun 12, 2020 8:57 AM

Mohannad Ghabban PMO Officer | Confidential Riyadh, Saudi Arabia

Thanks!

Posted: Jun 13, 2020 3:07 AM

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