Tough Customer

Communications Management

Maria Lekha Johnson Paris, France

What to do when the customer agrees with you separately on specific topics but then brings it up as an escalation in front of executives? If I say "we already discussed" or "as informed previously", won't it look like I am letting my customer down in front of her bosses? I don't want to look like I am not doing my job either. How would you handle this scenario?

Posted: Jul 16, 2020 9:22 AM

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