Ronald BrooksDirector, Special Operations Support Solutions| GovCIOEwa Beach, Hi, United States
Request exactly what Vendor Eligibility Pending means? I submitted my application for PMP mid June 2020. I received notification to pay for my exam late June but since paying 6/27, my account status has been Vendor Eligibility Pending. I have spoken with Customer Care a half dozen times. All they have told me is they are working on the issue with no resolution or timeline to resolve. Anyone else having this issue? Saving Changes...
Osahon IdehenLead Analyst, Business Process| NNPC Corporate Strategy and SustainabilityAbuja, Fct, Nigeria
Hi,
Sorry about that. I'l advise u keep an open mind, stay positive and keep preparing.I had a challenge with the online exam and this took some time to resolve.You may use the live chat as early as 8:30am!
Success
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1 reply by Ronald Brooks
Jul 18, 2020 3:19 AM
Ronald Brooks
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I have contacted PMI Customer Care using the live chat as well as spoken to them on the phone (twice a week for the past three). They still do not have an estimated time to complete. I understand this is a technical issue, but three weeks with no resolution and no timeframe to correct is really inacceptable. Of course, it is not as if we have any other option but to wait.
Request exactly what Vendor Eligibility Pending means? I submitted my application for PMI ACP and paid fee on 6th JUL'20 . , my account status has been Vendor Eligibility Pending. I have spoken with Customer Care via chat and via email All they have told me is they are working on the issue with no resolution or timeline to resolve. Anyone else having this issue? Saving Changes...
Ronald BrooksDirector, Special Operations Support Solutions| GovCIOEwa Beach, Hi, United States
Jul 17, 2020 8:34 PM
Replying to Osahon Idehen
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Hi,
Sorry about that. I'l advise u keep an open mind, stay positive and keep preparing.I had a challenge with the online exam and this took some time to resolve.You may use the live chat as early as 8:30am!
Success
I have contacted PMI Customer Care using the live chat as well as spoken to them on the phone (twice a week for the past three). They still do not have an estimated time to complete. I understand this is a technical issue, but three weeks with no resolution and no timeframe to correct is really inacceptable. Of course, it is not as if we have any other option but to wait. Saving Changes...
I have exactly the same issue. I paid for my exam a few weeks ago.
I've tried live chat, email followup after live chat, and logging a ticket through the call centre. Incredibly frustrating even to be able to raise the issue and to then have no communication so needing to log in daily to see if status has changed. Saving Changes...
Charles WilsonSenior Estimator and Project Manager| Rio Vista ManagementSyracuse, Ut, United States
I'm also stuck on "Vendor Eligibility Pending." I'm not sure what it means. Has anyone gotten a resolution on this?
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1 reply by Ronald Brooks
Jul 21, 2020 12:34 PM
Ronald Brooks
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As mentioned in my post, I have been working this issue since June 29th. I last spoke with customer care on 7/17. There is still no resolution. This is an issue that is affecting several people, but it appears as if they are not working on a system wide resolution. The reason I say this is because the Customer Care Representative stated a Technician had been assigned to my case and was working to resolve my issue. As if one person was working each individual problem. Being this has been identifeid as a technical issue, not sure why a system wide resolution is not being implemented. As for when this will be resolved, I was told "it should not be much longer". It has been thee full weeks without a resolution.
Not yet, the only respond i got is we are working on it and it may reflect in your status within 1-2 business days Saving Changes...
Ronald BrooksDirector, Special Operations Support Solutions| GovCIOEwa Beach, Hi, United States
Jul 21, 2020 11:06 AM
Replying to Charles Wilson
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I'm also stuck on "Vendor Eligibility Pending." I'm not sure what it means. Has anyone gotten a resolution on this?
As mentioned in my post, I have been working this issue since June 29th. I last spoke with customer care on 7/17. There is still no resolution. This is an issue that is affecting several people, but it appears as if they are not working on a system wide resolution. The reason I say this is because the Customer Care Representative stated a Technician had been assigned to my case and was working to resolve my issue. As if one person was working each individual problem. Being this has been identifeid as a technical issue, not sure why a system wide resolution is not being implemented. As for when this will be resolved, I was told "it should not be much longer". It has been thee full weeks without a resolution. Saving Changes...
I do have the same issue for the past one week. I have submitted my application on July 14th. Whenever I call the customer care or chat, they said it's on their priority list and working on it. Saving Changes...
Naresh KhandelwalPMP, CAPM| None - on a career breakAbu Dhabi, Abu Dhabi, United Arab Emirates
I am also facing the same issue. Not sure why and how it will be resolved. I have written to customerservice - hoping for soonest resolution.
