Marcus UdokangProject Manager| Aivaz ConsultingCalgary, Alberta, Canada
Do you use dashboards to keep stakeholders and resources up-to-date with project status? Or is there a particular software that you use? Do you prefer just using email, or do you prefer one-on-one meetings, and a good conversation? What's your preferred method of keeping stakeholders up-to-date? Saving Changes...
Additionally, depending on the expectations/ interests of each stakeholder, I'm able to determine the best mode of communication. Overall though, whatever the mode of communication for each stakeholder, I ensure that the updates are frequent. Saving Changes...
I am using dashboards for current status. Apart from that, there is weekly status, monthly status updates, not to mention pings and emails :) But not all important stakeholders are seeing these and so separate pings and one-on-one calls have become a necessity. Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Marcus,
I prefer a Steering Committee like structure, where you have regularly scheduled meetings (virtual or otherwise), where the project manager offers themselves up on the altar of accountability. Dashboards, project status, demonstrations and the like are all staples at these types of meetings.
When your sponsor and stakeholders understand they have reserved podium seating in the colosseum, they are appeased and hold their flaming spears in reserve for the event, making your daily traversing of enterprise corridors safe for passage.
George (:-) Saving Changes...
Khai Ng.IT PMO | IT Project Manager| TTGROUPHanoi, Viet Nam
So broad questions and there will not be existed One-Size-Fits-All method. We choose methods to communicate with stakeholders when developing Stakeholder Engagement Plan based on What (information to be conveyed), Who (stakeholders), When (time to send information), Where (location of stakeholder), How (available tools and stakeholder's favourite tools, How often (frequency of communication). Saving Changes...
Marcus UdokangProject Manager| Aivaz ConsultingCalgary, Alberta, Canada
Lots of great contributions to this topic. Much appreciated. Saving Changes...
Abdulaziz Ali AltamimiBlock Factory, Makkah Branch| Alkhalij AlwataniaJeddah, Mecca, Saudi Arabia
Inform and communicate with stakeholders
It depends mainly on the topic
A very important topic that prefers an interactive meeting
As for daily reports and information, they are by e-mail Saving Changes...
Mohan DahimaGM -PMO| Kalyani Steels LimitedSurat, Gujarat, India
First of all go once again to power-impact or power-influence grid and then revisit the list of stakeholders.You need to keep updated those stakeholders who are in high power and high influence/impact category.Now there are different means to keep such stakeholders updated on regular basis depending upon your organizational policies and practices. Saving Changes...
Great responses from everyone. I will also chime in and say it depends on the stakeholder. In my experience, I used an in-house project dashboard to communicate with most stakeholders. However I had one key stakeholder that only responded to project status delivered in a one-on-one meeting. It is important to accurately map your stakeholders and figure out what communication mode works best for them. Saving Changes...
Ryan WomboldSenior Operations Program Manager | PMP | SSBB| Total Loan ServicesMonroe, Oh, United States
I will echo other responses here to say it depends on the stakeholder, but will add that it's not just about what the stakeholder wants/likes but what will keep the project moving forward and keep the stakeholder appropriately informed.
Some stakeholders will want more info than they need, and some will need more than they want. Knowing the right levers to pull depending on who is in the target audience is an important skill and is an essential part of the planning and analysis process. Saving Changes...
