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Contingency Plan and Crisis Management - cloud based applicable deployment

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Rajiv Gupta Program Manager - IT| WinWire Technologies Dallas, Tx, United States
Please share your suggestions for Contingency Plan and Crisis Management for a cloud based software application deployment - involves frequent deployments as following agile methodology.

Looking for suggestions including based on the real experience.

Thanks
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Rajiv -

Not quite sure what you mean by "Crisis Management" as that is a term normally used by first responders. If you are referring to Issue Management related to post-deployment problems, that should fall under your company's standard Problem Management policies and processes. Regarding a contingency plan for failed deployments, the most common approach is a rollback to the previous (working) state so you'd need to define the criteria for executing this rollback and design the processes and tools to support such a rollback taking into account that data might have "drifted" between the time of the last backup and the time of rollback.

Kiron
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1 reply by Rajiv Gupta
Aug 13, 2020 7:44 PM
Rajiv Gupta
...
Hi Kiron,
We are a service provider developing solution for customer using MSFT Azure platform. The application is developed using agile methodology and involves frequent releases. Any incremental deployment adds value enriched features whereas failed deployment would impact end users productivity significantly and we have very limited downtime window. Many proactive measures have already been taken and anticipate very low probability of failure but certainly there is always a possibility due to some unforeseen/ unanticipated situations.
Being the key stakeholder and owner, wanted to be ready with a plan if we end up with deployment issues during roll out what measures one may consider to manage the crisis situation. Any further thoughts are highly appreciated.
Thanks
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
In our case we created those plans in the context of our business continuity plan. If you adquire cloud based services the related component in that plan is provided by the vendor.
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1 reply by Rajiv Gupta
Aug 13, 2020 7:40 PM
Rajiv Gupta
...
Hi Sergio,
We are a service provider developing solution for customer using MSFT Azure platform. The application is client heavy and being developed using agile methodology, involves frequent releases. Any incremental deployment adds value enriched features whereas failed deployment would impact end users productivity significantly and we have very limited downtime window. Many proactive measures have already been taken and anticipate very low probability of failure but certainly there is always a possibility due to some unforeseen/ unanticipated situations.
Being the key stakeholder and owner, wanted to be ready with a backup plan. Any further thoughts are highly appreciated.
Thanks
avatar
Rajiv Gupta Program Manager - IT| WinWire Technologies Dallas, Tx, United States
Aug 13, 2020 8:17 AM
Replying to Sergio Luis Conte
...
In our case we created those plans in the context of our business continuity plan. If you adquire cloud based services the related component in that plan is provided by the vendor.
Hi Sergio,
We are a service provider developing solution for customer using MSFT Azure platform. The application is client heavy and being developed using agile methodology, involves frequent releases. Any incremental deployment adds value enriched features whereas failed deployment would impact end users productivity significantly and we have very limited downtime window. Many proactive measures have already been taken and anticipate very low probability of failure but certainly there is always a possibility due to some unforeseen/ unanticipated situations.
Being the key stakeholder and owner, wanted to be ready with a backup plan. Any further thoughts are highly appreciated.
Thanks
avatar
Rajiv Gupta Program Manager - IT| WinWire Technologies Dallas, Tx, United States
Aug 13, 2020 8:02 AM
Replying to Kiron Bondale
...
Rajiv -

Not quite sure what you mean by "Crisis Management" as that is a term normally used by first responders. If you are referring to Issue Management related to post-deployment problems, that should fall under your company's standard Problem Management policies and processes. Regarding a contingency plan for failed deployments, the most common approach is a rollback to the previous (working) state so you'd need to define the criteria for executing this rollback and design the processes and tools to support such a rollback taking into account that data might have "drifted" between the time of the last backup and the time of rollback.

Kiron
Hi Kiron,
We are a service provider developing solution for customer using MSFT Azure platform. The application is developed using agile methodology and involves frequent releases. Any incremental deployment adds value enriched features whereas failed deployment would impact end users productivity significantly and we have very limited downtime window. Many proactive measures have already been taken and anticipate very low probability of failure but certainly there is always a possibility due to some unforeseen/ unanticipated situations.
Being the key stakeholder and owner, wanted to be ready with a plan if we end up with deployment issues during roll out what measures one may consider to manage the crisis situation. Any further thoughts are highly appreciated.
Thanks

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