George FreemanThought Leader | Author | Architect| Florida, United States
Defining the roles/responsibilities and value of a project manager is not too difficult when we use PMI based descriptors. However, what we see in the field for such titled professionals varies dramatically. To the extent that it often creates elevated debates on the topic, as one’s perception of the roles/responsibilities and value of a PM are typically taken from their interaction with resources so named. Stated differently, there are countless sub-type roles of project managers, but yet most carry the same formal title, thus creating dialectic truths and confusion.
For example, when you have a non-empowered, non-accountable “PM titled” resources on a project, it’s understandable that the perceptions of observers will be highly slanted towards viewing PM’s as A) schedule trackers, B) communication relayers, C) managers in name only, and the like. We then have over-the-top agilest whose perspectives of “relegating us to a case study in antiquation,” are well known.
Recognizing the “image problems” we have in our profession, how would you quantify our value to the uninformed? Please state it in the following two categories:
- Standard Value Propositions
- Extradoniary Value Propositions (i.e., value to the enterprise/organization that goes beyond the standard tangible statements) Saving Changes...
Interesting. I have the same issue with engineers (I'm one who is licensed), but I suspect that the same issue exist elsewhere. Engineering is one of the true original "professions", and has been for hundreds, if not thousands of years. At least recently, say within the last 150 years, it was recognized with an accompanying accreditation from a governing body. The problem, unlike with other modern "professionals" say like, doctors, dentists, lawyers, accountants, etc. you are NOT required to be licensed (at least in Canada unless it is civil engineering). So then how is that engineers who graduate with a recognized degree are permitted to "practice" engineering without being licensed? It is a travesty what these so called "professional bodies" have done to the engineering profession. The Federal Government in Canada is at least taking steps to formally recognize the roles of PM, and are now going to require that any PM has at least some mandatory competencies, skills, experience, etc. Long over due, especially considering the size and complexity of some of our larger projects. Like a recent employee (PMI-SP) I hired said, scheduling is a profession, and NOT an admin assistant job. So, I'll turn the tables a bit, and play devil's advocate, and ask how many of you have PMI-SP certified schedulers working on your project, or it delegated to someone who is not a scheduling professional?
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1 reply by Peter Rapin
Aug 26, 2020 2:28 PM
Peter Rapin
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An person or firm providing engineering services could result in unacceptable risk of injury to the public as a direct result of errors and omissions in providing that service - collapse of structures, electrical failures, environmental impairment, etc.
Government intervention or control is there to protect the public, not the employer.
In Canada the professions are regulated by the provinces. In Ontario, engineering services fall under the Professional Engineers Act. The Act requires that both the firm and the engineer providing professional engineering services are to be respectively certified and licensed. What constitutes professional engineering services is defined.
The Act specifically makes it illegal for an unlicensed person to called themselves Professional Engineers or claim to be Professional Engineers and offer engineering services as defined under the Act.
The use of the term "engineer" in a generic sense cannot be controlled.
Saving Changes...
Peter RapinSubject Matter Expect; Project Delivery| Independent ConsultantOntario, Canada
Aug 26, 2020 12:45 PM
Replying to Steve Ratkaj
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Interesting. I have the same issue with engineers (I'm one who is licensed), but I suspect that the same issue exist elsewhere. Engineering is one of the true original "professions", and has been for hundreds, if not thousands of years. At least recently, say within the last 150 years, it was recognized with an accompanying accreditation from a governing body. The problem, unlike with other modern "professionals" say like, doctors, dentists, lawyers, accountants, etc. you are NOT required to be licensed (at least in Canada unless it is civil engineering). So then how is that engineers who graduate with a recognized degree are permitted to "practice" engineering without being licensed? It is a travesty what these so called "professional bodies" have done to the engineering profession. The Federal Government in Canada is at least taking steps to formally recognize the roles of PM, and are now going to require that any PM has at least some mandatory competencies, skills, experience, etc. Long over due, especially considering the size and complexity of some of our larger projects. Like a recent employee (PMI-SP) I hired said, scheduling is a profession, and NOT an admin assistant job. So, I'll turn the tables a bit, and play devil's advocate, and ask how many of you have PMI-SP certified schedulers working on your project, or it delegated to someone who is not a scheduling professional?
An person or firm providing engineering services could result in unacceptable risk of injury to the public as a direct result of errors and omissions in providing that service - collapse of structures, electrical failures, environmental impairment, etc.
Government intervention or control is there to protect the public, not the employer.
In Canada the professions are regulated by the provinces. In Ontario, engineering services fall under the Professional Engineers Act. The Act requires that both the firm and the engineer providing professional engineering services are to be respectively certified and licensed. What constitutes professional engineering services is defined.
The Act specifically makes it illegal for an unlicensed person to called themselves Professional Engineers or claim to be Professional Engineers and offer engineering services as defined under the Act.
The use of the term "engineer" in a generic sense cannot be controlled.
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1 reply by Steve Ratkaj
Aug 26, 2020 4:05 PM
Steve Ratkaj
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Yes, and your point is?
While working for General Motors Diesel Division when I first graduated, they were designing and building the Light Armoured Vehicle (LAV), and Diesel Electric Locomotives. There was no requirement for any of the engineers working there to be licensed. In fact someone complained, and the Professional Engineers of Ontario (PEO) (back then I think it was the APEO) investigated and ruled that anyone who was NOT licensed by them could not sign the drawing "Engineer" signature block, unless it was stuck out with two parallel lines. Fine - so what??
I don't want this discussion to be sidetracked with my own personal views on the engineering profession, so this is the last comment I'll leave on this particular point I raised. I'm more interested in how many PMI-SP schedulers are out there doing scheduling vs non-certified schedulers.
An person or firm providing engineering services could result in unacceptable risk of injury to the public as a direct result of errors and omissions in providing that service - collapse of structures, electrical failures, environmental impairment, etc.
Government intervention or control is there to protect the public, not the employer.
In Canada the professions are regulated by the provinces. In Ontario, engineering services fall under the Professional Engineers Act. The Act requires that both the firm and the engineer providing professional engineering services are to be respectively certified and licensed. What constitutes professional engineering services is defined.
The Act specifically makes it illegal for an unlicensed person to called themselves Professional Engineers or claim to be Professional Engineers and offer engineering services as defined under the Act.
The use of the term "engineer" in a generic sense cannot be controlled.
Yes, and your point is?
While working for General Motors Diesel Division when I first graduated, they were designing and building the Light Armoured Vehicle (LAV), and Diesel Electric Locomotives. There was no requirement for any of the engineers working there to be licensed. In fact someone complained, and the Professional Engineers of Ontario (PEO) (back then I think it was the APEO) investigated and ruled that anyone who was NOT licensed by them could not sign the drawing "Engineer" signature block, unless it was stuck out with two parallel lines. Fine - so what??
I don't want this discussion to be sidetracked with my own personal views on the engineering profession, so this is the last comment I'll leave on this particular point I raised. I'm more interested in how many PMI-SP schedulers are out there doing scheduling vs non-certified schedulers.
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1 reply by Peter Rapin
Aug 26, 2020 5:26 PM
Peter Rapin
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Point 1: scheduling has no safety impact on the public and is therefore not a "profession" requiring government control or certification. Same applies to Project Manager!
Point 2: competency and credentials for a non-regulated profession is between the employer and employee. The employer may specify certain knowledge, training and credentials for a position but is not obligated to do so.
Point 3: PMI-SP is an industry driven certification program and has no enforcement aspects. Some may argue its purely marketing.
Point 4: the Canadian government may specify that a certain position have some sort of certification as an indicator of competence. However the requirement is usually followed by the words "or equivalent".
Point 4: the Ontario Engineering Act prohibits construction of any structure or machinery to be used by the public that is not signed and sealed by a Professional Engineer.
Saving Changes...
Peter RapinSubject Matter Expect; Project Delivery| Independent ConsultantOntario, Canada
Aug 26, 2020 4:05 PM
Replying to Steve Ratkaj
...
Yes, and your point is?
While working for General Motors Diesel Division when I first graduated, they were designing and building the Light Armoured Vehicle (LAV), and Diesel Electric Locomotives. There was no requirement for any of the engineers working there to be licensed. In fact someone complained, and the Professional Engineers of Ontario (PEO) (back then I think it was the APEO) investigated and ruled that anyone who was NOT licensed by them could not sign the drawing "Engineer" signature block, unless it was stuck out with two parallel lines. Fine - so what??
I don't want this discussion to be sidetracked with my own personal views on the engineering profession, so this is the last comment I'll leave on this particular point I raised. I'm more interested in how many PMI-SP schedulers are out there doing scheduling vs non-certified schedulers.
Point 1: scheduling has no safety impact on the public and is therefore not a "profession" requiring government control or certification. Same applies to Project Manager!
Point 2: competency and credentials for a non-regulated profession is between the employer and employee. The employer may specify certain knowledge, training and credentials for a position but is not obligated to do so.
Point 3: PMI-SP is an industry driven certification program and has no enforcement aspects. Some may argue its purely marketing.
Point 4: the Canadian government may specify that a certain position have some sort of certification as an indicator of competence. However the requirement is usually followed by the words "or equivalent".
Point 4: the Ontario Engineering Act prohibits construction of any structure or machinery to be used by the public that is not signed and sealed by a Professional Engineer. Saving Changes...
Katie YoungProject Manager| Healthcare IndustryBeaverton, Or, United States
Aug 25, 2020 12:01 PM
Replying to George Freeman
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Adrian,
In my opinion, having direct reports or not as a project manager is irrelevant to this discussion.
In an appropriately chartered project (PMI, Prince2, or other), the team is adopted/drafted into a “logical entity.” Think of this entity as a wholly-owned subsidiary of the company authorizing the project. The team members are then transiently transferred to this entity (both full-time and part-time workers), whose head, or president, is the project manager. The project manager then reports to a committee (e.g., a steering committee), which can be viewed as the board of directors in this analogy. There are countless variations of this structure, but they are all built around an empowered/accountable PM.
So, if you would allow me, I would like to “cut through” to what I believe is the core issue that is preventing us reconciling our viewpoints (notice that I didn’t say agreeing):
--- You find it unconscionable to have a non-expert (i.e., not domain literate on either the IT or business side) be in charge of a project. As you believe they would NOT be viewed as the real person in charge, and thus not respected for their role – among other things.
So again, if you would allow -- I have found that this opinion is almost always rooted in one’s personal experience. Specifically, the experience wherein a less-knowledgeable individual on a given subject provides direction to one who is more-knowledgable. This, “I know better than you” setup is something we ALL have experienced and can relate to., but seemingly becomes a “justifiable bias” in systems engineering circles.
Please recognize that a knowledgable empowered/accountable PM is NOT going to intrude and make technical dictates to their teams, as they recognize that they are ultimately responsible for the project and that such moves are counterproductive to objective-success. I’m a firm believer that PM’s should endeavor to have extended domain knowledge, but that knowledge is not for controlling technical details, it’s instead knowledge that helps one’s internal compass point to success. So, if you were exposed to a PM who “crossed the line,” then please recognize it as such.
Whether agile, hybrid, or waterfall, Project Managers have a pivotal role, that is, to direct their project as the one accountable for its success or failure. Or stated from an executive’s point of view, “the project manager is the one-throat-to-choke” if the project misses its objectives. Recognizing that their job is on the line, empowered/accountable project managers build the best team possible, and then empower those teams to accomplish the goals and objectives of the project. It’s as simpledifficult as that.
I'm leaving a comment on 2-year-old thread, but we'll see if anyone sees this. Anyway, I came upon this thread because I entered "treated like a coordinator instead of a manager" in the PMI keyword search bar because I'm really looking for advice/perspective on this issue. I think this discussion thread really nailed the company culture I'm experiencing. I appreciate everyone who took the time to contribute and share their personal experiences.
George, your recapping here of the distinct roles of knowledgable PMs vs the SMEs carrying out the work for the project is really helpful for my problem. I think what I'm experiencing is a culture of SMEs treating me like a coordinator, rather than a manager, of the projects I'm supposed to be managing. The delegation authority I need as a PM to make a project happen isn't being recognized, and this lack of recognition is made worse by SMEs thinking they trump me for some reason. I think this perspective is due to the SMEs treating PMs as really "coordinators" rather than an SME of Project Management, and that I'm being hired to lead a distinct operation for the company, which is managing special projects to advance strategic business goals. These project activities are very distinct from solely operations, which is the jurisdiction of the SMEs. Also, it doesn't help that the SMEs I'm collaborating with on these projects have been at the company for 10-30 years, so I'm up against so many levels of nuance.
Anyway, it was really difficult for me to articulate the problem I'm experiencing, but I think I'm starting to piece it together thanks to this thread. All of this really helps me see things from a bird's eye view and not personalize the unpleasant antics by my new colleagues. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
If the project system comprised of SMEs, the customer(s), the sponsor, other key stakeholders reaches a certain level of complexity (as determined by number of elements and connections), the task of a PM is to reduce this complexity and make the lives of all more comfortable (OR: make them efficient in the context of the project).
Practically this means if you can help the SMEs to reduce their insecurity by planning, their inbox by channeling communication, their progress by strengthening the supply of materials and information so they do not have to wait so long, you are reducing their perceived complexity and enable them to focus on what they are paid for.
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1 reply by Katie Young
Aug 17, 2022 8:39 PM
Katie Young
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Thank you Thomas and Stéphane for your replies! I agree with your perspective 100%. Oddly enough in the company culture where I am, there is resistance to the introduction of structure and process, and intentional planning because "it feels restrictive". I think this is pointing to an American sub-cultural issue that is rooted in the geographical region I'm in. This isn't my first encounter with this free-form over structure mindset that is common in this region. So while I also agree that my role as PM is to reduce complexity, I suppose my conventional method of reducing complexity is threatening to the dominant work-culture of this company. Anyway, I'm just venting and felt this thread was helping me see my problem better. I suppose whatever lessons I learn at this company will in the end help me become a better PM practitioner.
Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
I'm with Thomas on this one: it doesn't matter how others perceive you; it's all about you adding value to their work and, ultimately, the project. Look at it from their point of view: they're there to produce artefacts, products or deliverables; they're not there to make your work better or easier. Saving Changes...
Katie YoungProject Manager| Healthcare IndustryBeaverton, Or, United States
Aug 17, 2022 3:46 AM
Replying to Thomas Walenta
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If the project system comprised of SMEs, the customer(s), the sponsor, other key stakeholders reaches a certain level of complexity (as determined by number of elements and connections), the task of a PM is to reduce this complexity and make the lives of all more comfortable (OR: make them efficient in the context of the project).
Practically this means if you can help the SMEs to reduce their insecurity by planning, their inbox by channeling communication, their progress by strengthening the supply of materials and information so they do not have to wait so long, you are reducing their perceived complexity and enable them to focus on what they are paid for.
Thank you Thomas and Stéphane for your replies! I agree with your perspective 100%. Oddly enough in the company culture where I am, there is resistance to the introduction of structure and process, and intentional planning because "it feels restrictive". I think this is pointing to an American sub-cultural issue that is rooted in the geographical region I'm in. This isn't my first encounter with this free-form over structure mindset that is common in this region. So while I also agree that my role as PM is to reduce complexity, I suppose my conventional method of reducing complexity is threatening to the dominant work-culture of this company. Anyway, I'm just venting and felt this thread was helping me see my problem better. I suppose whatever lessons I learn at this company will in the end help me become a better PM practitioner. Saving Changes...