PMI Website Issues - Dashboard Cannot Be Accessed

Tamara Tankosic Global Business Development Manager| Global Airport Concierge London, Eng, United Kingdom

Hi everyone! I saw that PMI switched from using myPMI to just PMI.org to check your account and access your dashboard. I recently submitted my PMP application and I am trying quite hard to access the dashboard but it seems like the website wasn't set up properly as it keeps running me in circles?

Brief description below:
1. I click on my profile picture on the PMI.org site
2. Click on dropdown menu that says dashboard
3. Get taken to a landing that says everything has moved to PMI.org and asking me to login (https://my.pmi.org/home/public?ReturnUrl=%2fprofile%2fpersonal)
4. I login (again)
5. Page refreshes but is still asking me to login and is not going anywhere

I've also tried a different approach and went to the certifications area of PMI.org
1. Click on PMP
2. Says I have submitted my application and has a link to go view my dashboard
3. Click on link and get taken to the same landing page saying I need to login again as they switched to PMI.org
4. Rinse and Repeat

I've also tried to access any option under my account but it wasn't working and did the same thing.

I'm getting quite frustrated at this point that I cannot access anything? I guess the work didn't involve taking into account the UX and testing each path to ensure it works.

Has anyone experienced this?

Any advice on how to fix this so I can actually go to my dashboard? Or how do I report it to PMI.org?

Thanks!

Posted: Oct 2, 2020 4:29 AM

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Azabo Hassan None Kampala, 102, Uganda

Hi, I'm facing the same challenge, I paid for pmi CP course, log in is a problem, I'm a bit stuck, I tried customer care, and advised me to use another device to access,which I did still the same issue is troubling me

Posted: Dec 2, 2025 3:39 AM

Laura Butincu Richmond Hill, ONTARIO, Canada

Hello, I am having issues accessing the My Courses section of my profile and it started after I clicked to return to the main Course page after completing a PMI course to gain PDUs. The My Courses site (on Google Chrome) keeps loading and reloading, but nothing is happening. The message I see on my screen is "This Page is Loading," then the screen goes blank... and then the message appears again... then the screen goes blank. Over and over. The URL displayed on the browser tab goes crazy - it keeps changing by itself. At one point, everything stopped and I saw a message on my screen saying that there is nothing wrong with my internet connection or my computer, but that something is wrong with the site and that I must contact a help desk.

Please check this issue.

I then restarted my computer and opened the PMI site on a different browser (Brave). I could access the My Courses section just fine, the PDUs and badge that I gained were recorded, the course I finished showed up in my "Completed Courses" section, and I received email confirmations. Maybe it's just an issue on Chrome?

...

1 reply by Aung Sint

Dec 13, 2025 10:25 AM

Aung Sint

...

Probably, Laura, I remembered I had the same issue a few months back. Glad that it all worked out for you.

Posted: Dec 10, 2025 3:16 PM (Updated by author: Dec 10, 2025 3:51 PM)

Aung Sint

Community Champion

Lead Consultant| Laminar Projects

Dec 10, 2025 3:16 PM

Replying to Laura Butincu

...

Please check this issue.

Probably, Laura, I remembered I had the same issue a few months back. Glad that it all worked out for you.

Posted: Dec 13, 2025 10:25 AM

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PMI Website Issues - Dashboard Cannot Be Accessed

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