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individual performance metrics

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Olga Kolpakova SoftServe Lviv, 46, Ukraine
Hello all,

do you control individual team members' performance metrics?
Any examples or templates?
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Olga Kolpakova SoftServe Lviv, 46, Ukraine
Oct 31, 2020 11:57 PM
Replying to Syed Arshad Ali Ahmed
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Well here you go few of the KPI’s for a team members performance are listed below:

1. Job Knowledge: Demonstrates knowledge and understanding of job-related methods, techniques and policies.

2. Quantity of achieved work: Volume of work based upon job requirements.

3. Quality of achieved work: The accuracy and thorough-ness with which employee meets job requirements.

4. Cost effectiveness: Seeks out and implements cost saving ideas, methods and techniques.

5. Interpersonal skills: Disposition, tact, enthusiasm, cooperative attitude, ability to effectively work with others.

6. Problem solving & decision making: Ability to identify, analyse and solve work problems, handle difficulties, assess and control risks, response to and control of sudden process changes and taking appropriate decisions.

7. Communications: Expresses thoughts clearly, concisely and accurately, orally and in writing.

8. Time Management: Ability of the individual to effectively use available work time.

9. Planning & Controlling: Ability to develop logical course of action and follow through to monitor accomplishments of objectives.

10. Security: Handles confidential information appropriately and exercises care in safeguarding proprietary information.

Normally for each KPI, go with a scale of 1-5 in an ascending order of rating & rank each member to share insights about their performance improvement plans.

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Steve Ratkaj Ontario, Canada
Within the federal government of Canada, all employees are subject to "performance" reviews. Ours are actually referred to as "Public Service Performance Agreement" or PSPA. Good managers will work with employees to create "SMART" objectives. For instance, it is common for myself and my staff to have specific "targets" such as leading working groups on XYZ, or contributing to our PM knowledge base in terms of slides/ presentations, aide memoires, or successfully liaising with X amount of cliental (we are a PMO).
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Peter Rapin Subject Matter Expect; Project Delivery| Independent Consultant Ontario, Canada
One has to make sure that performance is directly related to a corporate or project objective otherwise its a measure of activity rather than performance. Attending meetings is not a performance measurement unless the project objective is to have meetings. When looking at KPIs first establish project objectives followed by identifying the individuals expected contribution to those objectives KPIs are not a measure of capability, activity, or potential but rather a measure of what of value has been accomplished.

Many people confuse KPIs as compensation (salary) evaluations. KPIs may be a component but salary evaluations do take into consideration activity, ability, and potential. Keep the two separate.
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Adrian Carlogea Australia
Unless you are the line manager of the project team members evaluating their individual performance is a waste of time and it can even annoy both the the team members and their line managers.

Controlling the performance requires that you are from the same line of work as the team member in order to understand what needs to be done in order for him/her to perform better.
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1 reply by Peter Rapin
Nov 05, 2020 8:03 AM
Peter Rapin
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Disagree. Performance evaluation goes beyond technical ability. As a Project Manager you have an obligation to define project expectations of all team members participating in the project , measure against those expectations and report to the team member, as well as management, your findings. That's why you have the tile "manager" otherwise you are just an administrator.
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Peter Rapin Subject Matter Expect; Project Delivery| Independent Consultant Ontario, Canada
Nov 05, 2020 4:00 AM
Replying to Adrian Carlogea
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Unless you are the line manager of the project team members evaluating their individual performance is a waste of time and it can even annoy both the the team members and their line managers.

Controlling the performance requires that you are from the same line of work as the team member in order to understand what needs to be done in order for him/her to perform better.
Disagree. Performance evaluation goes beyond technical ability. As a Project Manager you have an obligation to define project expectations of all team members participating in the project , measure against those expectations and report to the team member, as well as management, your findings. That's why you have the tile "manager" otherwise you are just an administrator.
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1 reply by Adrian Carlogea
Nov 06, 2020 1:23 AM
Adrian Carlogea
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People are assigned to work on projects for their skills, and the main expectation is for them to perform as good as possible in the work that they are doing using those skills.

If you don't have technical knowledge to understand the work being performed by the team members or by some of them then you would not know what are the realistic expectations that you can have from a a team member.

A good joke about this: "A project manager is someone who thinks that 9 pregnant woman can create a baby in 1 month" :-)

As a PM you may engage experts to solve the technical issues related to the project but, unless you are also an expert in their fields, you can't set clear expectations.
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
No, I don't do that here in the USA. In Europe some organizations request that, however over the years I realized that doesn't make sense, as the team members aren't direct reports, so we need to report on the team performance as a team and the project.
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Adrian Carlogea Australia
Nov 05, 2020 8:03 AM
Replying to Peter Rapin
...
Disagree. Performance evaluation goes beyond technical ability. As a Project Manager you have an obligation to define project expectations of all team members participating in the project , measure against those expectations and report to the team member, as well as management, your findings. That's why you have the tile "manager" otherwise you are just an administrator.
People are assigned to work on projects for their skills, and the main expectation is for them to perform as good as possible in the work that they are doing using those skills.

If you don't have technical knowledge to understand the work being performed by the team members or by some of them then you would not know what are the realistic expectations that you can have from a a team member.

A good joke about this: "A project manager is someone who thinks that 9 pregnant woman can create a baby in 1 month" :-)

As a PM you may engage experts to solve the technical issues related to the project but, unless you are also an expert in their fields, you can't set clear expectations.
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