I am trying to determine how to set criteria for potentially placing a project on hold due to unresponsiveness of customers to producing deliverables. It is creating bottleneck of resources and coll
Are you the PM! does your project have a structure, do you have project board\sponsor\stakeholders! project in crisis must address with sponsor\stakeholders first... no project manager has the authority to place a project on hold without reaching agreement.. Saving Changes...
Hans RobbersSenior Director| SalesforceVlissingen, Netherlands
Reginald
Good question and I do agree with Vasoula, use the structure to escalate to the board or sponsor.
One way of doing it mentioning in the project plan the dates you expect the response/deliverables from the other parties, interdependencies. Late delivery will lead to delays and additional costs. When the sponsor is willing to pay no issue however if not negotiate what to do with days waiting. Also escalating in your own line of command will help and make sure your manager addresses the issue.
Finally, but may be first, read the contract/agreement what has been agreed between the two parties and act accordingly.
I have some questions to understand more about your current situation.
a) Is the customer response time mentioned in the contract agreement?
b) Why this information was not collected from the customer before starting the project?
c) Is this a show stopper for the project? If so, was the impact communicated to the customer? Was this discussed with the customer in a telecon?
Also let me know the actions that you have taken to address the situation. If you have not taken any action, you are not proactive!
When help or advise is given to our members especially where there is an issue would it not be beneficial for all of us to find out how it really mapped out in the end! there are many other 'unresolved' or 'resolved' issues that we do not get feedback.. just a thought !
