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I have been a PM at a new job for 6 months. Since starting, it seems that everything I suggest or recommend is not wanted. My supervisor said that she doesn't believe in a RACI chart, we don't need

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Anonymous
I have been a PM at a new job for 6 months. Since starting, it seems that everything I suggest or recommend is wrong in the eyes of my supervisor. She doesn't believe in a RACI chart, we don't need to worry about budget or deadlines, and everyone technical is a PM although they do not have real PM experience, let alone a certification.
I have been bullied and belittled in meetings by technical leads who are the 'go to' people that leadership leans on or if they are emotionally attached to existing projects. Everything I try to implement, I'm told NO or treated like everything I say is so confusing.
I believe that I am realizing that maybe in her eyes, I am doing a management job because she is essentially a project manager and doesn't really like being a functional manager. .
I was even told that I do not get to make decisions and I'm supposed to observe. In the 1st 90 days, I produced deliverables that surpassed what has happened up to this point. And then at that 90 day point, that's when she told me she didn't want me to make decisions. So then next 90 days, everything I work on has been futile.
I stood up for myself to her and her manager and said that they need to support the PM role because they've essentially given permission for people to not listen to me.
While all that was going on, I began branching out and enlarging my network and have been invited to speak to other teams and I also started working on projects for a lateral supervisor. Why? Well, once she told me to not make decisions and observe, I didn't have any work.
I'm frustrated and can't shake the fact that 'leadership' at my company has no backbone.
Any advice?
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Adela Tataru Senior Project Manager| Self Employed Vancouver, British Columbia, Canada
From what you are saying it seems that you are a part of a team that does not want change as they are comfortable with the way things are (for political or personal reasons).
You are trying to bring change there where people are not open to it and do not encourage that.

My advice would be to try to define a strategy on how to bring the new processes or ways of doing things depending on what stimulates the team. Observe how they are reacting to things and adapt to that. Plan your change management by studying your colleagues and their way of doing things. Imposing change will just make everyone even more reticent, whereas if they feel like they participated in the process and that they had a part of it, it will be easier to evolve.

Also, the best way of improving leadership overall in the company is through example. You are a leader by taking action, showing integrity and transparency and always trying to improve your work; you do not need permission to do that! It does not matter the role you have at the company, you can be the leader that you wish they had.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 3:56 AM
Kimberly Kimbrough
...
It seems they do not want change except the company changed its business name and they are using all of the terms related to change, transformation, and disruption. I will take your advice and offer recommendations on improvements related to the jargon. And I also will need to look for work that makes me feel more accomplished. I have taken a step backwards after getting my PMP if all they want me to do is hit the record button in Microsoft Teams. I cannot learn and I serve no real value.
avatar
Anonymous
Some organisations have a functional, product-centred or "weak matrix" structure where PM's tend to focus on communication, coaching and troubleshooting rather than project leadership. This may be especially true of technology organisations. Why not talk to your supervisor and get her to define some short and long term objectives for you.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 3:59 AM
Kimberly Kimbrough
...
Ah hah...yes, I am in a matrix environment, perhaps weak. There are so many project managers and some PM's only create powerpoints, some like me only set meetings and hit the record button, some are decision makers. I actually wonder if I should focus more on becoming a PRODUCT manager.
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Bob Cunningham West Boylston, Ma, United States
For what it's worth, every company has different needs from a PM. As a matter of fact I have worked at an equal number companies that do NOT care about budget as those who do.

In many cases I have made a RACI chart or stakeholder register purely for my own knowledge and use, and not as an "official" project document that I share with others. I have done this as a way for myself to understand the culture of a company and the stakeholders. However that type of document may not be required in some types of PM environments, but you can certainly do it for yourself.

Occasionally, if a particular discussion arises, I might pull out a document that nobody else knew about - just to demonstrate that I know what I'm doing and that my PM experience and methodology is much "more than meets the eye" of a non-PM.

For example, I know engineers who do calculations (and even occasionally write papers) purely for to help with their own work. All that they publish are the finished drawings, but they have their own set of documentation to record how they arrived at their drawings which they typically never share. Those documents are important for them, even though they may never be shown.

So if your organization doesn't require some aspects of PM, you may still want to do them for yourself. And if the moment ever arises, you can pull out a document to show your behind-the-scenes expert thought process (and if you're really lucky, the organization might realize that what you're doing is worth adopting on a broader scale - but don't get your hopes up for that).

With regards to "making decisions", I get that in a technical environment you don't want to be telling the experienced technical people how to do their job (even if you know better than them). And honestly it looks bad to undermine someone's expertise because they like to feel important. In this type of situation I take the question-asking approach... "what do you think about doing ____" and let them make the decision.

[side note: in an environment of big egos, I take an even more reserved approach of "playing the dummy". For example I will sit down with someone and say something like "I was thinking about this situation, could you teach me about it?" then as they are talking you could ask your question of "well would ____ be another way to approach to this situation?" and so on. That way the 'expert' may come up with 'their own' idea on why your approach is better - but because they 'thought of it themselves' they will be more apt to follow the course of action that you also think is best.]

Anyhow your feelings are not uncommon - especially at a new job. But like with a lot of PM situations, you have to consider the audience for your work. And doing a document with yourself as the only audience member is perfectly acceptable if it helps you run a project better.

-Bob C.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 4:02 AM
Kimberly Kimbrough
...
well said! Thank you so very much! I appreciate your advice!
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Peter Rapin Subject Matter Expect; Project Delivery| Independent Consultant Ontario, Canada
Focus on adding value. You are not being perceived as a value added asset to the team.

1) figure out what the team needs to improve project delivery
2) determine what talents/abilities can you bring to the table to enhance project delivery
3) go about showing what you can do, how you can help them.

Seems to me you have a sense on entitlement, that the team (and boss) should just accept that 'you know best'. You have to earn your way.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 4:11 AM
Kimberly Kimbrough
...
I was sharing my experience and perhaps my feelings. I guess I feel 'entitled' in the sense that out of all the PMs in the organization, I am the only PMP. I passed 'above target' 1st attempt the day after I got the job and they even gave me a $7000 raise. I make well into six figures. When everyone else on my team is hired for their certifications and expertise and have real work, why would I not expect to be able to use mine? Afterall, we all want the best for our projects. We all want to do good work. And we all want to feel respected and valued at our jobs. Why would they hire a PMP if they didn't want a PMP? They could have hired an admin asst and paid $50,000 a year instead of what they pay me which is nicely over six figures.
Also, they hired 3 other people after me and they do development work. They get to make decisions, they have real work, they are valued.
In many ways it seems that my manager thinks that I am trying to do her job because she is more of a PM. It seems that she likes being a PM rather than a functional manager and is perhaps offended by the fact that I am doing PM work. So she's more focused on knocking me down than empowering me to do great PM work.
Everytime I try to offer anything of value, I get blocked.
Perhaps I do feel entitled in the sense that I want and deserve to be treated with respect on my job and utilize my skills.
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Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
A couple questions:

- Do you need permission to do your job?
- Are you trying to solve problems that others don't consider problems?

A few options:

Option 1 - Conduct a personal assessment of yourself. If you have friends at work, ask them for feedback. Is there something about the way you are approaching project management that is putting others off? Was there heavy handed project management in the past that turned others off to it? Or did they try to formalize project management, and fail, one or more occasions? The problem could be you, or you might just be the current face of an older problem.

Option 2 - to the best of your ability, use the tools that you need to do your job well, and only share what they want to see. Some of the stakeholders I've dealt with want there to be a project schedule, but they aren't interested in seeing it. They want risks to be managed, but they don't want formal risk meetings. They want project management to stay behind the scenes while the work gets done. There's plenty of work for you to do that only needs to be shared with those you need to involve.

I once inherited a project that was way over cost and schedule, and the scope was unclear. I wanted to put the project on hold so we could figure out what was really needed and how to get it done. I was told no. So, I identified a deliverable that part of the team could work on and reported status on that, while the rest of us stopped actively working on the project and focused on rescoping it. I didn't tell my boss, and he congratulated me once we delivered the project with the right deliverables (we found some major issues with scope). I don't normally endorse dishonesty. My point - sometimes you have to be successful before people will believe what is needed to be successful.

Option 3 - if you're really struggling and there is no hope of change, it might be time to consider looking for a career somewhere else. I'm not saying you should. If you choose this path, don't tell anyone, try to find a new job before leaving your current job, and don't discuss your frustrations with your current job in the job interviews. They want to know what you can do for them, not what's wrong at your current employer, even if they ask why you are leaving the company.

These options are just suggestions without a guarantee, based on a little bit of information you provided. You know your situation better than I do. Take a step back and try to see the bigger picture, then come up with your own plan of action. Best wishes.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 5:09 AM
Kimberly Kimbrough
...
thank you for your wisom and advice :)
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Emilio Reyes-Hernandez Owner| ER Projects & Engineering Consulting Naples, Fl, United States
Hi Anonymous,
It seems to me they have no clue of what they are doing or looking for. They hired you as a PM and don't let you do your job????!!!!!
I have been in a similar situation before and don't think there is anything you can do to help them understand and learn from you, simply because they don't want to.
Here is my advice:Get out of that toxic company as soon as you possibly can find another job. The sooner the better for you.
Best of luck.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 5:11 AM
Kimberly Kimbrough
...
Yes, I am applying for new roles and giving myself 90 days to find work. I may keep this job, too, given there isn't much work for me to do
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Keith Novak Tukwila, Wa, United States
Unfortunately this problem is not uncommon, nor is it always fixable.

It sounds like your organization lacks role clarity. Managers often want to be in control and act as PMs so they can brag to their bosses about how they were responsible for success. Usually that makes them perform poorly both as the PM, and as a functional manager. They don't have the bandwidth so they don't listen and provide poorly thought out direction.

Technical experts often don't want anyone looking over their shoulders, or steering their work. That becomes a control issue for them. Often they focus on their own area of technical expertise, sub-optimize solutions to their own KPIs and not that of the overall project, and ignore the business realities like cost and schedule.

In that type of culture, PMs are often regarded as an administrative role. Other stakeholders want you to do their busy work, but not help chart the course to success. If you don't have any ownership of the plan, then you're just reporting out on other people's problems. That is a reason many PMs change jobs.

I would strongly suggest you talk to your manager about what their expectations are for your job role. It is difficult to change a culture from the PM level, but at least you can better understand the culture through their eyes.

I have sometimes been effective about changing that PM role perception. Often this is done by with a formula of "Here is the problem I see and here is a good solution". Score a couple wins this way and people start seeing that you make them look better, not worse. That doesn't always work. Some people are stubborn and just want things done their way, and try to justify their way even if it produces poor results.

If your manager wants a real PM, then they need to back you up for you to be successful. If your manager wants a chart monkey, then you need to consider whether you can change their mind, whether you can tolerate that job role, or whether you need to look elsewhere.
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1 reply by Kimberly Kimbrough
Dec 13, 2020 5:14 AM
Kimberly Kimbrough
...
i felt like i was in church reading your reply!! i do feel like a chart monkey! lol
avatar
Kimberly Kimbrough NONE Ks, United States
Dec 09, 2020 6:02 AM
Replying to Adela Tataru
...
From what you are saying it seems that you are a part of a team that does not want change as they are comfortable with the way things are (for political or personal reasons).
You are trying to bring change there where people are not open to it and do not encourage that.

My advice would be to try to define a strategy on how to bring the new processes or ways of doing things depending on what stimulates the team. Observe how they are reacting to things and adapt to that. Plan your change management by studying your colleagues and their way of doing things. Imposing change will just make everyone even more reticent, whereas if they feel like they participated in the process and that they had a part of it, it will be easier to evolve.

Also, the best way of improving leadership overall in the company is through example. You are a leader by taking action, showing integrity and transparency and always trying to improve your work; you do not need permission to do that! It does not matter the role you have at the company, you can be the leader that you wish they had.
It seems they do not want change except the company changed its business name and they are using all of the terms related to change, transformation, and disruption. I will take your advice and offer recommendations on improvements related to the jargon. And I also will need to look for work that makes me feel more accomplished. I have taken a step backwards after getting my PMP if all they want me to do is hit the record button in Microsoft Teams. I cannot learn and I serve no real value.
avatar
Kimberly Kimbrough NONE Ks, United States
Dec 09, 2020 6:25 AM
Replying to anonymous
...
Some organisations have a functional, product-centred or "weak matrix" structure where PM's tend to focus on communication, coaching and troubleshooting rather than project leadership. This may be especially true of technology organisations. Why not talk to your supervisor and get her to define some short and long term objectives for you.
Ah hah...yes, I am in a matrix environment, perhaps weak. There are so many project managers and some PM's only create powerpoints, some like me only set meetings and hit the record button, some are decision makers. I actually wonder if I should focus more on becoming a PRODUCT manager.
avatar
Kimberly Kimbrough NONE Ks, United States
Dec 09, 2020 7:38 AM
Replying to Bob Cunningham
...
For what it's worth, every company has different needs from a PM. As a matter of fact I have worked at an equal number companies that do NOT care about budget as those who do.

In many cases I have made a RACI chart or stakeholder register purely for my own knowledge and use, and not as an "official" project document that I share with others. I have done this as a way for myself to understand the culture of a company and the stakeholders. However that type of document may not be required in some types of PM environments, but you can certainly do it for yourself.

Occasionally, if a particular discussion arises, I might pull out a document that nobody else knew about - just to demonstrate that I know what I'm doing and that my PM experience and methodology is much "more than meets the eye" of a non-PM.

For example, I know engineers who do calculations (and even occasionally write papers) purely for to help with their own work. All that they publish are the finished drawings, but they have their own set of documentation to record how they arrived at their drawings which they typically never share. Those documents are important for them, even though they may never be shown.

So if your organization doesn't require some aspects of PM, you may still want to do them for yourself. And if the moment ever arises, you can pull out a document to show your behind-the-scenes expert thought process (and if you're really lucky, the organization might realize that what you're doing is worth adopting on a broader scale - but don't get your hopes up for that).

With regards to "making decisions", I get that in a technical environment you don't want to be telling the experienced technical people how to do their job (even if you know better than them). And honestly it looks bad to undermine someone's expertise because they like to feel important. In this type of situation I take the question-asking approach... "what do you think about doing ____" and let them make the decision.

[side note: in an environment of big egos, I take an even more reserved approach of "playing the dummy". For example I will sit down with someone and say something like "I was thinking about this situation, could you teach me about it?" then as they are talking you could ask your question of "well would ____ be another way to approach to this situation?" and so on. That way the 'expert' may come up with 'their own' idea on why your approach is better - but because they 'thought of it themselves' they will be more apt to follow the course of action that you also think is best.]

Anyhow your feelings are not uncommon - especially at a new job. But like with a lot of PM situations, you have to consider the audience for your work. And doing a document with yourself as the only audience member is perfectly acceptable if it helps you run a project better.

-Bob C.
well said! Thank you so very much! I appreciate your advice!
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