When a project is completed and the product is live in production. What's the right process if that business stakeholder wants to add a field or minor change to the production app? Can they submit a change request or should they submit a new intake treating it as a new project? Saving Changes...
Once a project is over, its over. At that point, how changes are handled depends on the organization's standards and practices for operational changes. If the magnitude is big enough to justify launching a new project, so be it, otherwise it might be handled as a small enhancement done by an operational support team alongside break/fix and other "keep the lights running" work.
Kiron Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Kiron is right.
It is not unusual though that stakeholders find new ideas when they see the productive system. In some cases, we added a phase after Go-Live (production start) to the project which we called hyper care. Changes during hypercare were handled as project changes and the core team also was still available to quickly implement and test. Another benefit is that the maintenance team (call center, ticketing, ..) was already in charge but was closely supported by the project core team.
This solution was seen as a benefit by all.
I have seen hyper care for 1 month or 3 months.
Thomas Saving Changes...
Peter RapinSubject Matter Expect; Project Delivery| Independent ConsultantOntario, Canada
This question highlights the importance of closing a completed project. I prefer some formal process - a signed document or some such. The Charter should establish the criteria for completion and when that is established, put a nail in it. Saving Changes...
In my case, once the project is completed, the budget is closed out and people can't charge their time to it anymore. Any changes at that point must be applied to some other budget. Whether it is large enough to justify it's own unique bucket of money or the work would be charged against some other operations budget like production support. Saving Changes...
