Puneet SinghalDirector Project Management| Visa IncDublin, Ca, United States
My PMP certification expired today because I cannot find a way to renew my certification. When I login to renew, the website shows I am in good standing and I already have all PDUs required for the certification cycle.
But there is no option to renew! Very Strange.
Any ideas on what to do?
Anyone else faced a similar situation?
You need to call. I've had issues renewing the last couple times and both required IT support. It might take a couple days to resolve, and as annoyed as I have been with their online renewal system, their customer support people have been nothing but helpful in addressing my own issues. Saving Changes...
Puneet SinghalDirector Project Management| Visa IncDublin, Ca, United States
Thank you, Keith. I called customer support, and they told me there is a problem with my profile and IT will look into it. But no timeframe. Hopefully this gets resolved soon.
Meanwhile, I got an email from PMI that my certification is suspended Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
I am sure they will sort it out for you Puneet. If ou records shows you had all PDU's by the time your certification expired, you have nothing to worry about. Like Keith said, customer support are very helpful. Saving Changes...
Puneet SinghalDirector Project Management| Visa IncDublin, Ca, United States
thank you Keith and Rami for your replies.
The renewal link showed up today and I was able to request. Thank you. Saving Changes...
MOHD AZHA BIN ABU SAMAHExecutive Vice President| Rapid Rail Sdn BhdBandar Baru Bangi, Selangor, Malaysia
hi all, I have tried to renew my PMP certification since last week and unable to do so. I have contacted customer service PMI and they promise to call Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Mohd, Why were you unable to do so? Did they give you a reason?
...
1 reply by MOHD AZHA BIN ABU SAMAH
Jun 01, 2022 3:54 AM
MOHD AZHA BIN ABU SAMAH
...
When I click on renew button the webpage goes to Dashboard page. No option to do payment. I tried too many time
Saving Changes...
MOHD AZHA BIN ABU SAMAHExecutive Vice President| Rapid Rail Sdn BhdBandar Baru Bangi, Selangor, Malaysia
Jun 01, 2022 3:27 AM
Replying to Rami Kaibni
...
Mohd, Why were you unable to do so? Did they give you a reason?
When I click on renew button the webpage goes to Dashboard page. No option to do payment. I tried too many time Saving Changes...
Julie GeorgeTest Manager| ThinkPalm TechnologiesPathanamthitta, Kerala, India
Hi All, I have been trying to renew the certification and facing issue with renewal option not showing up in dashboard. Contacted support team multiple times(it more than 2 weeks now), but looks like IT team do not have an ETA .
...
1 reply by Rami Kaibni
Jul 08, 2022 9:30 AM
Rami Kaibni
...
My advise, call PMI directly, forget emails. The team can directly and immediately assist you over the phone.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jul 07, 2022 1:05 AM
Replying to Julie George
...
Hi All, I have been trying to renew the certification and facing issue with renewal option not showing up in dashboard. Contacted support team multiple times(it more than 2 weeks now), but looks like IT team do not have an ETA .
My advise, call PMI directly, forget emails. The team can directly and immediately assist you over the phone. Saving Changes...
Tried calling there Customer Service number and was hung up after a robot greeting. I've been trying to renew for a month now.
...
2 replies by Keith Novak and Rami Kaibni
Jul 11, 2022 2:17 PM
Keith Novak
...
That seems very unusual. A PMI employee phoned me last week to ask if I wanted to renew (didn't even realize it was expired). I have had the payment portal fail multiple times, but IT calls back quickly so they can take my money.
Jul 11, 2022 4:04 PM
Rami Kaibni
...
That's really odd, they are usually very responsive over the phone.
Community Champion
