Project Management

Please login or join to subscribe to this thread

Journey Map

linkedin twitter facebook  
avatar
Erin Monahan Project Manager| Access Pro Bono Vancouver, British Columbia, Canada
Hi Project Mangers! This is my first time posting here. I am wondering if anyone out there has a template for a journey map they would be willing to share? I am new to this, and would love to see what others are using. Thanks in advance!
Sort By:
avatar
Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Erin,

do you mean customer journey map, how a customer experience over time is visualized? There are many in Google.

Not sure it should be a PM artefact, it is not mentioned in the new PMBoK Guide. Would seem to me a component of marketing rather than project management.

Thomas
...
1 reply by Erin Monahan
Aug 20, 2021 12:54 PM
Erin Monahan
...
Hi Thomas - I watched an archived webinar which discussed journey maps - I think it would be really useful tool for analyzing stakeholders. The title of the webinar was "Business Analysis 2018: Understand Your Stakeholders And Their Journey" if you are interested - I thought it was excellent.
avatar
Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Hi Erin. Journey Maps are tools used by business analyst or BRMs. I do not know if inside the PMIs templates sites you will find one. Usually is derived from Use Case. Instead of Journety Maps you can use User Stories Maps. I think you will find more templates of the last one.
avatar
Erin Monahan Project Manager| Access Pro Bono Vancouver, British Columbia, Canada
Aug 20, 2021 4:53 AM
Replying to Thomas Walenta
...
Erin,

do you mean customer journey map, how a customer experience over time is visualized? There are many in Google.

Not sure it should be a PM artefact, it is not mentioned in the new PMBoK Guide. Would seem to me a component of marketing rather than project management.

Thomas
Hi Thomas - I watched an archived webinar which discussed journey maps - I think it would be really useful tool for analyzing stakeholders. The title of the webinar was "Business Analysis 2018: Understand Your Stakeholders And Their Journey" if you are interested - I thought it was excellent.
...
1 reply by Thomas Walenta
Aug 20, 2021 2:17 PM
Thomas Walenta
...
Thanks for sharing, Erin.

This might be similar to what Sergio said. He is an expert on BA (among other topics).
avatar
Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Aug 20, 2021 12:54 PM
Replying to Erin Monahan
...
Hi Thomas - I watched an archived webinar which discussed journey maps - I think it would be really useful tool for analyzing stakeholders. The title of the webinar was "Business Analysis 2018: Understand Your Stakeholders And Their Journey" if you are interested - I thought it was excellent.
Thanks for sharing, Erin.

This might be similar to what Sergio said. He is an expert on BA (among other topics).
...
1 reply by Sergio Luis Conte
Aug 21, 2021 8:29 AM
Sergio Luis Conte
...
Thank you very much for your words @Thomas.
avatar
Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Aug 20, 2021 2:17 PM
Replying to Thomas Walenta
...
Thanks for sharing, Erin.

This might be similar to what Sergio said. He is an expert on BA (among other topics).
Thank you very much for your words @Thomas.

Please login or join to reply

Content ID:
ADVERTISEMENTS

"Imagine if every Thursday your shoes exploded if you tied them the usual way. This happens to us all the time with computers, and nobody thinks of complaining."

- Jeff Raskin

ADVERTISEMENT

Sponsors







Vendor Events

See all Vendor Events

Newsletters

Jun 3: The Career Problem Facing New PMs
May 20: Your PM Career as a Project Life Cycle
May 13: The Big Lie After Layoffs

See all newsletters