Oct 25, 2021 1:06 PM
Replying to Thomas Walenta
...
Sherman,
other aspects of such a review could be the business and human side.
Business side: how well do the processes support your business value chain? Are there any measurements? Is there some flexibility to adapt to circumstances coming up?
Human side: how well are the processes accepted and utilised by the people? Is there any (anonymous) feedback from them? Are they trained, do they understand the purpose, do they have access to support?
And finally, I guess you are asking for this independent review for some reason. You may have a list of issues, even prioritised. So look at these, and identify how many issues can be attributed to the areas of processes, business and humans.
Thomas