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PDU's not showing after watching videos

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Justin Andrade Carlsbad, Ca, United States
I currently have 4 On-Demand webinars that I have watched in their entirety which show as 0%, 0%, 33% and 66% complete respectively. Therefore, they are translating into PDU's. Does anyone know why this may be? I had this happen on one video a while back but all of these have occurred in the last few days. While I enjoyed the content it is disappointing that it doesn't count towards my PDUs.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Sometimes it happens due to a glitch or maybe your connection was interrupted. I suggest you email PMI with this issue or just claim the PDU's manually.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
I earned my PDUs allways watching on demand videos in projectmanagement.com. In my case, to see the PDUs assigned takes 2-3 days long. My recommendation is contact PMI“s Customer Services just in case you did not do that.
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StƩphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Sometimes pausing a recorded webinar too long mucks up the percentage viewed. When that happens, I just watch it again from the beginning without stopping.
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Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hƶrmann-TNR Industrial Doors Newmarket, Ontario, Canada
Sometimes it takes time to be posted online. Also, make sure that you have not watched the one you had watched previously. You get the PDUs only for the first time
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Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Hi Justin - Please feel free to reach out to [email protected] if you continue to see an issue with the PDUs being recorded to your account. Thanks!
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
This happens sometimes when your connection has been interrupted, also, you must wait a certain time while PMI processes your PDUs.
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Justin Andrade Carlsbad, Ca, United States
Thanks so much for all the feedback. Much appreciated. They (PDUs) did seem to reconcile after waiting a few days.
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Naga Jyothi Bhogadi Hyderabad, Tg, India
Hello - I have been a watching some vidoes to earn PDU's but none of them are being sent for submission nor are they appearing in my PDU's earned . Can i pls get some guidance on how this needs to be resolved .

Thanks
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1 reply by Heather McLarnon, CSPO
Jan 23, 2024 8:46 AM
Heather McLarnon, CSPO
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Hi Naga Jyothi Bhogadi - PDUs are typically auto-batched within 48-72 hours, however, we ask that you please allow 7-10 business days processing time as delays do occasionally occur. If you do not see the PDUs recorded to your CCRS transcript after the 10 business days, please reach out to [email protected] and someone will assist you!
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Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Jan 22, 2024 7:48 PM
Replying to Naga Jyothi Bhogadi
...
Hello - I have been a watching some vidoes to earn PDU's but none of them are being sent for submission nor are they appearing in my PDU's earned . Can i pls get some guidance on how this needs to be resolved .

Thanks
Hi Naga Jyothi Bhogadi - PDUs are typically auto-batched within 48-72 hours, however, we ask that you please allow 7-10 business days processing time as delays do occasionally occur. If you do not see the PDUs recorded to your CCRS transcript after the 10 business days, please reach out to [email protected] and someone will assist you!
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Paul Gould Managing Director| Imperative Insights LLC Providence Forge, Va, United States
This is occurring again!

PDUs for online Webinars attended are not being automatically requested and approved and notifications are not going out by email stating status. I think that it has been broken since March 15 2024
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2 replies by Heather McLarnon, CSPO and Surupa Chakravarty
Apr 03, 2024 10:48 AM
Heather McLarnon, CSPO
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Paul Gould Can you please reach out to [email protected] and we'll take a look, thanks!
Apr 08, 2024 2:26 PM
Surupa Chakravarty
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It generally takes 48-72 hours. However, you can reach out to [email protected].
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