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PDU's not showing after watching videos

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Justin Andrade Carlsbad, Ca, United States
I currently have 4 On-Demand webinars that I have watched in their entirety which show as 0%, 0%, 33% and 66% complete respectively. Therefore, they are translating into PDU's. Does anyone know why this may be? I had this happen on one video a while back but all of these have occurred in the last few days. While I enjoyed the content it is disappointing that it doesn't count towards my PDUs.
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Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Apr 03, 2024 10:04 AM
Replying to Paul Gould
...
This is occurring again!

PDUs for online Webinars attended are not being automatically requested and approved and notifications are not going out by email stating status. I think that it has been broken since March 15 2024
Paul Gould Can you please reach out to [email protected] and we'll take a look, thanks!
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Jennifer Brower IT Project Manager Consultant Orland Park, Il, United States
I'm experiencing the same thing. I watched my last 4 webinars to finish my PDU cycle several days ago and they haven't appeared yet. They usually appear after 48 hours.
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1 reply by Heather McLarnon, CSPO
Apr 04, 2024 2:39 PM
Heather McLarnon, CSPO
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Hi Jennifer Brower - PDUs are typically auto-batched within 48-72 hours, however, we ask that you please allow 7-10 business days processing time as delays do occasionally occur. If you do not see the PDUs recorded to your CCRS transcript after the 10 business days, please reach out to [email protected] and someone will assist you!
avatar
Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Apr 04, 2024 12:59 PM
Replying to Jennifer Brower
...
I'm experiencing the same thing. I watched my last 4 webinars to finish my PDU cycle several days ago and they haven't appeared yet. They usually appear after 48 hours.
Hi Jennifer Brower - PDUs are typically auto-batched within 48-72 hours, however, we ask that you please allow 7-10 business days processing time as delays do occasionally occur. If you do not see the PDUs recorded to your CCRS transcript after the 10 business days, please reach out to [email protected] and someone will assist you!
avatar
Surupa Chakravarty Business Development Manager| Infosys Toronto, Ontario, Canada
Apr 03, 2024 10:04 AM
Replying to Paul Gould
...
This is occurring again!

PDUs for online Webinars attended are not being automatically requested and approved and notifications are not going out by email stating status. I think that it has been broken since March 15 2024
It generally takes 48-72 hours. However, you can reach out to [email protected].
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Anonymous
Where can we upload additional information or comments for PDUs claims justification
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1 reply by Rami Kaibni
Aug 02, 2024 12:23 PM
Rami Kaibni
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Were you asked by PMI to do that? You don't need to upload anything unless asked and by then, PMI will let you know how to upload them!
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Aug 02, 2024 4:03 AM
Replying to anonymous
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Where can we upload additional information or comments for PDUs claims justification
Were you asked by PMI to do that? You don't need to upload anything unless asked and by then, PMI will let you know how to upload them!
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