The first is there to be a real commitment from leadership on supporting it which means being willing to invest the effort over the life of a project and beyond in harvesting, curating and refreshing content.
It is also important to use multiple channels for sharing knowledge - communities of practice, easily searchable repositories and baking knowledge into SOPs and templates.
Finally, creating a safe environment for folks to share what they've learned - warts & all, is critical.
Kiron Saving Changes...
Peter RapinSubject Matter Expect; Project Delivery| Independent ConsultantOntario, Canada
First there has to be a clear understanding as to why we wish to do this both at the senior management and work face level. Many in the project don't see the value in this effort (and it is an effort) - and that the effort should be applied to project delivery rather than what you refer to as 'managing project knowledge'. Especially true when the possible benefit is beyond the immediate project. Why should this project pay for tomorrows initiative?
You have to tie the effort with benefit enhancement and risk reduction. Saving Changes...
readme files in code
Doxygen comments in code
Lessons learnt, retrospective communication in the project
A forum in organisation - could be a Yammer group where project management knowledge area documents are shared. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
John
saw it work when a focus is not on documenting but using/re-using knowledge. Once people see that stuff is used by others and get feedback, the motivation grows to create new knowledge. And it moves thinking from WHAT or HOW to WHY, which should start all change.
Doing so may start as simple as counting reads on knowledge items, providing for comments sections, doing a formal peer review.
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Knowledge Management (KM) is a full architecture. If you take it into account you can create a KM environment which support this for the whole enterprise. One of the things some people do not know is KM is one of the basements for getting agility then is a key component when Agile is implemented. This was defined when Agile was born in 1990 which was in manufacturing and it was taken by people whom defined Agile in the software field. Information about KM systems (not software system only) and architecture you will find a lot into the internet. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Use a wiki platform, like Atlassian's Confluence, to allow unstructured knowledge to be captured.
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1 reply by John Bacon
Jun 27, 2022 8:39 AM
John Bacon
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Yes we do have a couple options I could possibly use. We have Confluence as well as Sharepoint. I’m not as familiar with confluence as I am with sharepoint.
Saving Changes...
John BaconProject Manager /Agile Product Owner| Not DisclosedFl, United States
Jun 27, 2022 8:15 AM
Replying to Stéphane Parent
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Use a wiki platform, like Atlassian's Confluence, to allow unstructured knowledge to be captured.
Yes we do have a couple options I could possibly use. We have Confluence as well as Sharepoint. I’m not as familiar with confluence as I am with sharepoint. Saving Changes...
I agree with Kiron and Peter. Sergio made valid points as well. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
My experience with Sharepoint is that is works best for structured data. Saving Changes...
Mark WarnerProject Manager| AURATucson, Az, United States
I don't necessarily have a good answer to to this, but I will note that I'm working my way through this very problem on my current project. As I gather information and begin creating things like Mission Statements, Scope Statements, Quality Requirements, Constraint Documents, and even Design Solution ideas, and as the number of Stakeholders seems to grow every week, I'm scrambling to find a way to capture a "common" understanding of the project. Our organization has been using Atlassian products in recent years (primarily Jira), and Confluence is becoming a more popular tool some of us are using. I just took an informal intro course on Confluence and it seems like a reasonable solution, but I'll know more as the rubber continues to hit the road in the coming weeks....
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1 reply by Troy Walker
Jul 08, 2022 2:31 PM
Troy Walker
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Mark, Good luck! Would enjoy an update when you’ve had more time to work the issues. I have used sharepoint for PKM in the past. PKMs require leadership buy in. Without it, individuals are left to their own desires for its use. The computer savvy users vs the rest of the world result in a tool with partial perspectives and lots of gaps. The gaps can limit future usefulness. Lack of usefulness on future projects makes it harder to sell colleagues on its value…and the cycle continues.
