Project Management

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Dealing with stakeholders who don't listen

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Elizabeth Harrin Director| RebelsGuideToPM.com London, England, United Kingdom
What can you do when faced with stakeholders who appear not to listen? Have you ever had to repeat yourself to stakeholders, when you know that you have communicated a point or discussed an issue with them and yet when it is next mentioned, they act as if they haven't heard it before?

Communication goes both ways, so I know that if I am trying to get a message across it is my responsibility to make sure it is understood and acted on. What are your tips for or experiences of dealing with stakeholders who don't listen (or don't retain the information, even if they listen the first time)?
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