GoLive with some users or with all?

Jose Chaguala Garzón Bogota, Dc, Colombia

Hello everyone,

According to PMI, which of the following scenarios is best and most responsible?

Context: For the Golive of a PO creation software implementation project, the total number of users who create POs exceeds 50 people and affects 3 countries, it is recommended.

1. Go to GoLive with 10% of the users during the first month and release the remaining 90% according to results.

2. Going out to GoLive with 100% of the users.

Posted: Dec 21, 2022 9:14 AM

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Jose Chaguala Garzón Bogota, Dc, Colombia

Dec 21, 2022 4:30 PM

Replying to Thomas Walenta

...

Jose,
as the others say, it depends.

I managed many GoLives with SAP, which includes PO (purchase orders?) but has a much wider functional range.

I always did a big bang GoLive with all users. Maintaining 2 productive databases offers a bunch of risk in itself (data integrity, 2 applications/processes, how to reconcile). We tended to do it at (financial) yearend to start with a clean slate of transaction for the new year / new application.

We sometimes did prototypes with a small population, but not for productive use. As a project you can play around, but in production you better make sure not to hamper with business.

If, as a scenario, your complete user base is not ready, do not do the GoLive… The problem of incomplete change management should not be solved by slicing data and processes.

Thomas

Thank you very much Thomas, and yes, PO is purchase orders.

Posted: Dec 22, 2022 10:24 AM

Shivani Darji Director, Program Operations and Analytics| Change Healthcare Suwanee, Ga, United States

I suggest Option #1. Going live with a smaller audience gives you the chance to obtain to fix any bugs that may arise or implement any enhancements you see that are necessary based on early end-user engagement.

It also allows users to provide feedback and feel like they are part of the solution which naturally facilitates end-user buy in which is key success criteria in any software adoption.

Posted: Jan 5, 2023 8:30 AM

Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States

Thanks all for sharing your thoughts.

Posted: May 18, 2023 8:33 PM

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GoLive with some users or with all?

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