1. How the Change management is different from IT service management to Project management ( waterfall vs Agile ) ? 2. How the change management works, does the CCB approval should be obtained for the planned changes or just before the implementation in the CCB ? Saving Changes...
1. If you are referring to project change management (i.e. changes which affect one or more of a project's baselines) as opposed to organizational change management, then I'd say that the usual IT service management change process is fairly similar to what we'd see with a change management approach on a project following a predictive approach in that a change is identified, requested, evaluated/analyzed, approved/rejected and implemented with resulting changes to the IT operational base assets or the project's baseline(s). Change management still applies with projects following an adaptive approach but the level of formality around scope changes is usually less than that for one following a predictive approach.
2. Normally, a CCB would review a change request which has been analyzed and would make the decision on whether to implement it or not. Occasionally on projects which are behind schedule or above budget already, I have seen CCBs do an initial review of new requests so that those which are not worth proceeding with won't waste the team's time with analyzing them.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Kiron provided good insights on this. Here is my take:
The principles of Change management regardless of the industry are the same but the way it is structured might be different depending on the organization so when, what and how the CCB reviews and approves change orders depends heavily on the governance structure in place and other project based characteristics. Saving Changes...
Vijay SuryavanshiProject Manager - Engineering| RECARO Aircraft SeatingPlantation, Fl, United States
Hi Mani, CCB is for project management and the board committee sees how changes in the project (major ones) affect or impacts different departments or stakeholders. On the other hand, change management is more at the strategic level of the organization which involves upper management’s decision to steer the company in a new direction. Most employees within will resist these changes. How you implement these changes the PMO has best practices which you must be aware of. There are change management leaders who are specialized to do this job. Usually, when companies want to make transformational change, that's when change management comes into picture. Change management must be done very carefully with support from upper management. It is important to get on board all business units or different managers onboard and explain to them the benefits of change, where you stand now, where you want to head ? What is the interim plan and how the changed organization will function? Once the managers are on board, it can trickle down to all employees who are most likely to listen to their managers for the transformation to happen.
The steps of Change Management to follow are as follows :
1. Know where you are. 2. Set clear goals 3. Expect resistance 4. Practice Leadership at every level 5. Change routines to Change Thinking
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