Which role should prepare Test Cases & User Manual for IT Project

Lukasz Pawelec IT Project Management| GATX Poland

Dear All,

I am currently leading IT Project which:
- binds key resources nearly from all departments
- is in center of attention (Mgmt Board in SteCo, senior mgmt as BO)
- turned out to have a symbolic meaning (we discuss PM rules on the level of this Project with assumption that similar should applied to all other Projects)

What are the Questions?
1) Which role should prepare Test Cases and
2) Which role should prepare User Manual

By Business Team it is believed that the role of IT Business Analyst should be further utilized. As of today BA collects all Requirements, writes User Stories and so the expectation is the he prepares as well Test Cases and User Manual.

My understanding is that both Test Cases and Manual should be prepared by Business, if needed with some support by IT BA.

Please let me know your thoughts,

Posted: Feb 15, 2023 12:41 PM

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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada

Feb 20, 2023 12:57 AM

Replying to Anton Oosthuizen

...

As Keith said, it is a collaborative effort. Who owns it? Normally it would depend on the size of the project. Larger project typically have the budget for trainers, testers, writers etc. while smaller project not. Then it falls on the BA to train, test, document but it should always be a collaberation. Also, writing a user manual is not something that everybody can do because it is not just about putting words down on a paper, it is about doing it in a way that anybody can understand. That is easier said than done. For complex systems is is always better (adds more value) to get a proper writer to write user and training manuals. We are not all Hemmingway.

"“As a writer, you should not judge, you should understand.”"
-- E. Hemmingway

Posted: Feb 20, 2023 12:35 PM

Vijay Suryavanshi Project Manager - Engineering| RECARO Aircraft Seating Plantation, Fl, United States

The simple answer is test cases along with test plan and report must be developed a QC. Not a developer. A critical set of eyes which looks at the software and make sure it works under all conditions is important.
Like some one said, a technical writer from tech data department can write the user manual.
(Granted at a higher level there is Product Owner, Developer and Scrum Leader if u follow Scrum philosophy. The developer and QC can work together and do paired programming checking each others work as well.)
Also, I like what Maria has suggested and things to be considered for testing purposes.

Posted: Feb 20, 2023 2:53 PM

Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States

Thanks for sharing.

Posted: May 16, 2023 5:30 PM

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Which role should prepare Test Cases & User Manual for IT Project

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