Is business value the same as customer satisfaction?

I've worked in both public service and private industry, I find customer satisfaction--gathered through surveys--to be a prominent metric for business, project and individual performance goals.

Dear Stephane
It was? We agree.
Is it currently?
I have my doubts

In this reflection, I am not even going to talk about the public service and/or public companies

Love this question, because it is super important and helped wake my brain to ponder!

To the question "Is business value the same as customer satisfaction?"

I strongly believe they are very much related! Since a business is only successful if you have customers buying your product/service, and recommending it to others, the "value" needs to be clear to the customers. Customers are "satisfied"if they got the "value" they were looking to gain from the product or service.

To many of your points above - I do agree that it is not that simple to gain the buy-in from all the players in a company/business to align to the above statement.

e.g. there are roles where the responsibility is to "satisfy" the "shareholders", or to provide "quality" on the product that "satisfies" a specific customer demand, or that "satisfaction" is subjective.

But as long as they are all considered as "customers" and the "value" is the general term for achieving the "Satisfaction", we can make the business successfully grow and provide more value and take the "satisfaction" to "strong satisfaction" and excitement!

Talking as a customer I'd say that is a definite NO.
Talking as a consultant I'd say that is a definite NO.
Talking as a PM I'd sat that is a defintite NO.
Talking as a BA I'd say that is a defintite NO.

That does not mean that value is never related to customer satisfaction but the starting point is hardly ever customer satisfaction. Sometime they do meet though. I can list 100 examples of bad customer experiences yet the companies crank out new (improved) apps, functions and systems at an alarming rate.

I can only speak to my own experience, Luis. Customer satsifaction was and still is an important measure of quality in the various lines of business I worked over the last ten years.