Roles & Responsibilities of User Group

James Dobson Operations Manager| Synapsys NZ Christchurch, New Zealand

We're implementing a new software solution and a big risk is user engagement (long story - not going into it now!) Anyway, one key mitigation is the creation of an effective user group and processes through which they can implement changes/improvements to the system.

Can anyone guide me towards a statement of roles and responsibilities of an internal user group?

Many thanks in advance

Posted: Jan 11, 2012 2:38 PM

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Peter Wright Programme Manager| BAE Systems Southport, Merseyside, United Kingdom

James,

what you seem to need is a change control board / advisory board
http://www.docstoc.com/docs/29936632/Chang...oard-Charter_2_

http://www.docstoc.com/docs/47601310/Change-Advisory-Board-TOR
Here are 2 example of a terms of reference and there are many others on the net.

You have to trade off the user engagement with the "i want everything" and the only way to do that is to have other representatives to provide a balanced view of the changes and impact on the delivery/solution/product.

Posted: Jan 12, 2012 7:37 AM

James Dobson Operations Manager| Synapsys NZ Christchurch, New Zealand

Thanks Peter the change advsiory board TOR gives me most of what I need! The key to me is making sure any changes to the system are business driven

Much appreciated

James

Posted: Jan 12, 2012 4:41 PM

Rohit Kishore India

Website is not available.

Posted: Feb 14, 2016 5:59 AM (Updated by author: Feb 14, 2016 6:00 AM)

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Roles & Responsibilities of User Group

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