Project Management

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Conflict management

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Riad Alhammoud Project management| Langan Abu Dhabi, United Arab Emirates
I am working with a project manager who delegate the task recieved from client to me, however once task complete. He used to email client with adding all other colleagues except me in the email. There was some conflict between us in the past . What is the best way to manage this case. I was thinking to reach HR to get the support.
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Rami Kaibni
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Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Riad

Reaching to the HR to get support will only inflame the issue, not resolve it. As a next step, I would suggest you meet with your PM face to face, discuss you concern and how you feel about the issue and ask him why he is acting in this way. He might have a rational explanation for this and if the issue wasn’t resolved, then you can consider other options.

RK
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Giuliano Caracciolo Senior Director, Operational Excellence| Points (A Plusgrade Company) Toronto, Ontario, Canada
I agree with Rami.

A direct meeting with that PM is your best next step. Remember, always look for win-win situations and position the conversation as us versus me/you.

Good luck
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Mehdi Alibakhshi PM Specialist and Instructor| PHSA British Columbia, Canada
Dear Riad
it's understandable that you are considering reaching out to HR for support. however, as Giuliano and Rami mentioned it may worsen the situation.
Before taking any action, it may be helpful to have a conversation with your project manager to clarify the situation and express your concerns. You can ask to schedule a meeting with your project manager to discuss the situation. Be specific about the concerns you have and the impact it's having on your work and relationship. Then explain how you feel about not being included in the email communication and how it affects your motivation and morale. try to be objective and avoid blaming or accusing your project manager. allow your project manager to share his/her perspective on the situation. Try to understand their reasoning for not including you in the email communication. Try to work with your project manager to identify potential solutions to the situation. This may involve finding a better way to communicate with the client or establishing clearer expectations and guidelines for how tasks are delegated and completed. Finally, if you feel that you are not able to resolve the situation through direct communication with your project manager, you may consider involving HR. HR can provide guidance and support on how to address the situation and help you navigate any workplace issues.
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
A direct conversation with your Project Manager can clarify various aspects of the way he's assigning the tasks to you, and the way he includes you in the e-mail communications. This conversation should be scheduled and organized, so you'll have the opportunity to expose your point of view. If after this meeting you don't get an adequate solution, then you can consider speaking to your project manager's superior or try to reach help from HR.
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Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada
I think you should follow the escalation process. The first step is to communicate with your PM directly.
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Ganesh Kumar Program Manager Bangalore., Karnataka, India
Hello Riad,

I would like to add, before going to HR, consider skip level meeting.

Skip-level meeting, is meeting the managers manager and seeking his/her intervention.

You let them know that you are very keen in building relations, how much you value working relationships and therefore seeking such intervention. The intent of the meeting is to have a cohesive working environment, where everyone could thrive.

Quite possibly, the sincerity you display in building relationships and making it work may prompt the PM and others to build a healthy working environment, similarly.

All the best.
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Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States
Thanks for sharing.

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