Community Tech Platform Owner| ProjectManagement.comUnited States
Hi everyone - Beginning 28 March PDU processing has been delayed due to the influx of PDUs from the live PMXPO event on 23 March. We understand that typically PDUs are processed within 48-72 hours, however, we're still within the 7-10 business day processing window.
We ask, unless it is absolutely necessary, please do not manually submit your PDUs, as this will only cause further delays within the PDU queue.
Our apologies for any inconvenience and appreciate your patience! Saving Changes...
Thanks Heather, I appreciate the feedback. Saving Changes...
Thomas HackettSenior Project Manager| Archicon Architecture & Interiors L.C.Mesa, Az, United States
Well, that doesn't really help those of us whose cycles are coming up to renew in the next couple of weeks. We need to get our PDUs processed promptly so we can renew. And all other PDUs I've submitted previously have been processed and credited within 24 hours at the most.
How else can I report my PDUs so they get credited to my account in time for my renewal on the 13th of this month? Please tell me because your foreign customer support staff there at PMI can only tell me in broken English that I should first wait 24- - 48 hours to submit. And then they tell me 3 to 5 business days. And this after trying to tell me it's MY work computer that is the problem and I should go home and report them from my home computer, which is ridiculous.
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1 reply by Michael Hilbert
Apr 03, 2023 1:12 PM
Michael Hilbert
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Thomas,
Since Heather's post, I have started to see my PDU's for Expo start to come through. I have about a 1/3rd of what I am expecting so it looks like the log jam may be clearing....
Mike
Saving Changes...
Michael HilbertDirector of Project Management| TuWay CommunicationsBethlehem, Pa, United States
Apr 03, 2023 12:16 PM
Replying to Thomas Hackett
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Well, that doesn't really help those of us whose cycles are coming up to renew in the next couple of weeks. We need to get our PDUs processed promptly so we can renew. And all other PDUs I've submitted previously have been processed and credited within 24 hours at the most.
How else can I report my PDUs so they get credited to my account in time for my renewal on the 13th of this month? Please tell me because your foreign customer support staff there at PMI can only tell me in broken English that I should first wait 24- - 48 hours to submit. And then they tell me 3 to 5 business days. And this after trying to tell me it's MY work computer that is the problem and I should go home and report them from my home computer, which is ridiculous.
Thomas,
Since Heather's post, I have started to see my PDU's for Expo start to come through. I have about a 1/3rd of what I am expecting so it looks like the log jam may be clearing....
Mike
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1 reply by Thomas Hackett
Apr 03, 2023 1:17 PM
Thomas Hackett
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I hope so. I have a week and half to get 7 more PDUs reported here. Been trying to report them since Wednesday of last week and they simply won't show up at all. If they don't get this fixed before my renewal date, I'm not going to accept my PMP Certification going bad.
Saving Changes...
Thomas HackettSenior Project Manager| Archicon Architecture & Interiors L.C.Mesa, Az, United States
Apr 03, 2023 1:12 PM
Replying to Michael Hilbert
...
Thomas,
Since Heather's post, I have started to see my PDU's for Expo start to come through. I have about a 1/3rd of what I am expecting so it looks like the log jam may be clearing....
Mike
I hope so. I have a week and half to get 7 more PDUs reported here. Been trying to report them since Wednesday of last week and they simply won't show up at all. If they don't get this fixed before my renewal date, I'm not going to accept my PMP Certification going bad.
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1 reply by Rami Kaibni
Apr 03, 2023 1:46 PM
Rami Kaibni
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Thomas, I don’t think PMI will revoke your PMP credential for 7 PDUs that you are trying to report but you couldn’t due to system issues on their end. Worst case scenario, if you still were not able to report them a day before the certificate expire then call PMI or chat with them on the chat feature and they will help you out. They are very helpful.
I know much more complicated cases than yours where PMI did help individuals so I personally don’t think you need to worry about your credential being revoked given you already have 53 approved PDUs and 7 balance which you already reported but not showing.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Apr 03, 2023 1:17 PM
Replying to Thomas Hackett
...
I hope so. I have a week and half to get 7 more PDUs reported here. Been trying to report them since Wednesday of last week and they simply won't show up at all. If they don't get this fixed before my renewal date, I'm not going to accept my PMP Certification going bad.
Thomas, I don’t think PMI will revoke your PMP credential for 7 PDUs that you are trying to report but you couldn’t due to system issues on their end. Worst case scenario, if you still were not able to report them a day before the certificate expire then call PMI or chat with them on the chat feature and they will help you out. They are very helpful.
I know much more complicated cases than yours where PMI did help individuals so I personally don’t think you need to worry about your credential being revoked given you already have 53 approved PDUs and 7 balance which you already reported but not showing.
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2 replies by Michael Hilbert and Thomas Hackett
Apr 03, 2023 2:08 PM
Thomas Hackett
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Yeah, I have already chatted with them over email and through the chat function on my Dashboard. However, at the risk of sounding mean, their customer service sounds fairly inept and aloof about the problem. (I must be getting completely different support staff than you're talking about, because "helpful" is NOT the way I would describe them.) They certainly didn't tell me about this problem that Heather proclaimed at the beginning of this thread. As I said earlier, they tried to pass the problem off on my end with MY computer. Which makes me believe they simply out of the loop. This is what my real fear is about. When it comes time to renew and I still haven't been able to get this PDUs to record, will they actually help? Or will the lack of competency continue? Thus far, they haven't given me much to believe in.
Apr 03, 2023 3:06 PM
Michael Hilbert
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I agree with Rami however I would document what sessions you attended and the dates (via the Expo PDU tracker) and have that handy just in case. Heather's post should help as well. Best of luck however I think your cert is safe.....As long as the check cleared! ;)
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