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Online PMP Exam Checkin Issue

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Shaza Daifalla Doha, Da, Qatar
I have scheduled to take the exam online for my PMP certification and have tested my system multiple times and prepared a backup computer as well (both MacBook). On the day of the exam, however, the check in process kept failing at the step of uploading the government ID (Android Google Pixel phone). Every time I uploaded a picture, I get a message on my computer that the proctor has closed this session. I was able to re-schedule my exam, but I am worried about this technical issue, as I didn't get a clear response on what could be the root cause. Anyone had experience with this and is able to help?

My exam is next Friday and I want to be prepared and confident in my setup. I am currently in Canada and the alternative of going to an exam center is not feasible for me.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
You should contact customer service and let them know so you get clear guidance.
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1 reply by Shaza Daifalla
May 19, 2023 11:04 AM
Shaza Daifalla
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Thank you Rami for your comment, I have been in communication with Pearson and PMI. I have only received the general checklists, they don't have a technical support team to troubleshoot issues. I have emailed them again hoping for the best.
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Shaza Daifalla Doha, Da, Qatar
May 19, 2023 10:38 AM
Replying to Rami Kaibni
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You should contact customer service and let them know so you get clear guidance.
Thank you Rami for your comment, I have been in communication with Pearson and PMI. I have only received the general checklists, they don't have a technical support team to troubleshoot issues. I have emailed them again hoping for the best.
...
1 reply by Rami Kaibni
May 19, 2023 11:14 AM
Rami Kaibni
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They are usually very responsive and helpful so hope they get back to you before next Friday. Good Luck!
avatar
Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
May 19, 2023 11:04 AM
Replying to Shaza Daifalla
...
Thank you Rami for your comment, I have been in communication with Pearson and PMI. I have only received the general checklists, they don't have a technical support team to troubleshoot issues. I have emailed them again hoping for the best.
They are usually very responsive and helpful so hope they get back to you before next Friday. Good Luck!
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
PMI is in contact with the customer through this e-mail: [email protected] They pay attention to every message.
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Jeffrey Doi Project Manager| NASA Houston, TX, United States
Agree with everyone. I recently sat for the exam so I'd add you should communicate with Pearson too as they're the proctor company. They have a couple instruction sets. I remember when checking in there were a couple options for getting them your ID and pictures. If you didn't want to use the phone, using your webcam was an option.
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Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States
Contact customer service and let them know so you get clear guidance. possible provide error message and screen short

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