Alexandru RosioruChief Information Officer| Ministry of HealthChisinau, Moldova, Republic of
What are the key metrics and performance indicators that a project manager should track to assess the success and progress of an Agile Scrum project?
Possible answers are:
- Velocity;
- Sprint Burndown;
- Cycle Time;
- Lead Time;
- Customer Satisfaction;
- Team Happiness;
- Defect Rate;
- Stakeholder Engagement;
What can be added as key metrics and performance indicators? Saving Changes...
I agree with Rami. Projects have different characteristics, and you should find the metrics that are important, according to the project's nature, characteristics, area of implementation, organizational culture, etc. Saving Changes...
KPIs need to tie back to a overarching goal and the unintended consequences of measuring them needs to be considered and mitigated.
Velocity is a vanity metric - valuable metrics are ones which represent real progress from the perspective of the customer, team or other stakeholders.
I would consider identifying appropriate metrics tied to the following three dimensions:
- Delivering value early & regularly
- Progressively improving process and product quality
- Stakeholder satisfaction & engagement (team, customer, and others)
Features used/Features developed is one which is not on your list but is worth considering to ensure we are delivering what our stakeholders need.
Kiron Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
At my debatemates stated above it depends. More on that: cycle time and lead time are flow oriented metrics which is totally the opposite to use cycle oriented methods/frameworks like Scrum. I mean some people try to use metrics without thinking about the discrepancies. I am not saying that they can be used but if you are not aware on that you could fail. And others like TTM (Time to market) or NPS (Net Promoter Score) are beyond the process itself. So, as usual, define what you need to measure and go for it, mainly based on the objectives or goals you need to achieve. Saving Changes...
Above debatemates have pointed in right way but to me everything revolves around 3 things which is cost, schedule & quality to have a focus on. So, bottom line is what profits/ margins, project is sitting on today w.r.t planned and w,r,t, to in totality. So cost variance, schedule variance and claims/ CopQ are the parameters with trends one need to look at for successful project execution. Saving Changes...
Daniel Heimgartner-CastelnoviProduct Owner / Business Analyst / Project Coordinator| CoopBasel, Basel-City, Switzerland
I am not a fan of KPIs that can be easily manipulated, such as time committed v. time reported or tasks closed.
We are focussing on Sprint Goals achieved (meaning Definition of Done is accomplished, not task closed). Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Dear Alexandru
Your question is very interesting
From my perspective, Kiron and Sérgio's answers answer your question Saving Changes...
Community Champion
