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Who Can I Speak to NOT in Customer Care?

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Rebecca Stames Customer Value Manager (Consulting)| Dassault Systemes Pittsford, Ny, United States
Hi Everyone,

Is there a PMI staff member who is not part of the customer care team available to members? I have a time sensitive concern and need help. I've contacted customer care, but find they're unable to address my issue in an adequate manner. The communication was canned and scripted and they lacked proper understanding of what was actually going on. I was forced down a road that was inappropriate and not aligned to the situation with little more than a 'check the box' mentality. I am at a loss for what to do next. If anyone can suggest a PMI staff member NOT in customer care that I can connect with, I would appreciate it very much. Thank you.
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Rebecca Stames Customer Value Manager (Consulting)| Dassault Systemes Pittsford, Ny, United States
Jun 26, 2023 8:56 AM
Replying to Abolfazl Yousefi Darestani
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Sorry to hear that!
I think your best bet is through Kimberly.
Thank you, Abolfazi. :)
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Rebecca Stames Customer Value Manager (Consulting)| Dassault Systemes Pittsford, Ny, United States
Jun 26, 2023 11:10 PM
Replying to Verónica Elizabeth Pozo Ruiz
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Surely Kimberly will help you in the best manner
Thank you, Veronica...I'm sure she will try.
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Jun 27, 2023 3:47 PM
Replying to Rebecca Stames
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Danke, Thomas, ich habe jemanden kontaktiert, aber er hat nicht geantwortet.
If all fails this should work

https://www.pmi.org/-/media/pmi/documents/...b27d1242df2dc59
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Rebecca Stames Customer Value Manager (Consulting)| Dassault Systemes Pittsford, Ny, United States
Jun 27, 2023 3:47 PM
Replying to Rebecca Stames
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Danke, Thomas, ich habe jemanden kontaktiert, aber er hat nicht geantwortet.
Thanks to Kimberly, all is well now.
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