Rebecca StamesCustomer Value Manager (Consulting)| Dassault SystemesPittsford, Ny, United States
Hi Everyone,
Is there a PMI staff member who is not part of the customer care team available to members? I have a time sensitive concern and need help. I've contacted customer care, but find they're unable to address my issue in an adequate manner. The communication was canned and scripted and they lacked proper understanding of what was actually going on. I was forced down a road that was inappropriate and not aligned to the situation with little more than a 'check the box' mentality. I am at a loss for what to do next. If anyone can suggest a PMI staff member NOT in customer care that I can connect with, I would appreciate it very much. Thank you. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Rebecca, did you try to chat with them instead of emailing them?
Normally the customer care is the first step then they direct you to the right department but maybe one of the community engagement specialists here might be able to help you with a contact.
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1 reply by Rebecca Stames
Jun 24, 2023 10:20 AM
Rebecca Stames
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Hi Rami -
Thank you for taking the time to reply. I did speak with a couple of the customer care team people by phone. There wasn't much difference between methods (email vs phone). You speak to a different individuals each time so, unfortunately, it's not terribly helpful.
Online Community Specialist| PMINewtown Square, Pa, United States
Hello Rebecca - I apologize for the experience you encountered. I am one of the Community Engagement Specialists here at PMI and will be happy to assist. Please feel free to inbox message me so I can direct you to the right place.
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1 reply by Rebecca Stames
Jun 24, 2023 10:58 AM
Rebecca Stames
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Hi Kimberly -
Thank you for the opportunity to connect, I really appreciate it. I'll send you an email over the weekend as requested, but if you have availability either Monday or Tuesday next week, it's my hope we can have a call to chat live. Enjoy your weekend!
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
You got the best of the best to help you out Rebecca. You're in good hands!
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1 reply by Rebecca Stames
Jun 24, 2023 11:05 AM
Rebecca Stames
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What a sweet thing to say about someone. I love when people recognize the good in others...:)
Saving Changes...
Rebecca StamesCustomer Value Manager (Consulting)| Dassault SystemesPittsford, Ny, United States
Jun 23, 2023 6:59 PM
Replying to Rami Kaibni
...
Rebecca, did you try to chat with them instead of emailing them?
Normally the customer care is the first step then they direct you to the right department but maybe one of the community engagement specialists here might be able to help you with a contact.
Hi Rami -
Thank you for taking the time to reply. I did speak with a couple of the customer care team people by phone. There wasn't much difference between methods (email vs phone). You speak to a different individuals each time so, unfortunately, it's not terribly helpful. Saving Changes...
Rebecca StamesCustomer Value Manager (Consulting)| Dassault SystemesPittsford, Ny, United States
Jun 23, 2023 7:14 PM
Replying to Kimberly Whitby
...
Hello Rebecca - I apologize for the experience you encountered. I am one of the Community Engagement Specialists here at PMI and will be happy to assist. Please feel free to inbox message me so I can direct you to the right place.
Hi Kimberly -
Thank you for the opportunity to connect, I really appreciate it. I'll send you an email over the weekend as requested, but if you have availability either Monday or Tuesday next week, it's my hope we can have a call to chat live. Enjoy your weekend!
Thanks so much, Rebecca Saving Changes...
Rebecca StamesCustomer Value Manager (Consulting)| Dassault SystemesPittsford, Ny, United States
Jun 23, 2023 7:16 PM
Replying to Rami Kaibni
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You got the best of the best to help you out Rebecca. You're in good hands!
What a sweet thing to say about someone. I love when people recognize the good in others...:) Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Rebecca,
if you consider your request important for others too, you can always contact the CEO or any Board member. You should receive an initial reply within one day.
Otherwise, I believe Kimberly will do a great job getting an answer to you.
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1 reply by Rebecca Stames
Jun 27, 2023 3:47 PM
Rebecca Stames
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Danke, Thomas, ich habe jemanden kontaktiert, aber er hat nicht geantwortet.
Rebecca StamesCustomer Value Manager (Consulting)| Dassault SystemesPittsford, Ny, United States
Jun 25, 2023 1:14 PM
Replying to Thomas Walenta
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Rebecca,
if you consider your request important for others too, you can always contact the CEO or any Board member. You should receive an initial reply within one day.
Otherwise, I believe Kimberly will do a great job getting an answer to you.
Danke, Thomas, ich habe jemanden kontaktiert, aber er hat nicht geantwortet.
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