Community Tech Platform Owner| ProjectManagement.comUnited States
Hi everyone - Beginning 27 July 2023 PDU processing has been delayed. We understand that typically PDUs are processed within 48-72 hours, however, we're still within the 7-10 business day processing window.
We ask, unless it is absolutely necessary, please do not manually submit your PDUs, as this will only cause further delays within the PDU queue.
Our apologies for any inconvenience and appreciate your patience!
UPDATE: 8 August - The issue has been identified and PDUs should start processing tomorrow, Wednesday, 9 August. We have thousands of PDUs currently in queue, please allow time for the PDUs to process. We again apologize for the delay and appreciate your patience!
15 August - The backlog has been cleared! Saving Changes...
Will there be a grace period applied to those who are approaching our certification date for PDU's?
...
1 reply by Heather McLarnon, CSPO
Aug 03, 2023 2:47 PM
Heather McLarnon, CSPO
...
The issue should be corrected before your cycle end date. For questions regarding your renewal cycle, please reach out to Customer Care directly - https://www.pmi.org/about/contact
Community Tech Platform Owner| ProjectManagement.comUnited States
Aug 03, 2023 1:12 PM
Replying to Tanya M
...
Will there be a grace period applied to those who are approaching our certification date for PDU's?
The issue should be corrected before your cycle end date. For questions regarding your renewal cycle, please reach out to Customer Care directly - https://www.pmi.org/about/contact Saving Changes...
Thanks Heather! Can you let us know whether we can expect to see a "processing..." next to the video's in projectmanagement.com- My Account - PDU's Awarded, as a sign that they have been picked up by the job and are in process of being credited to our PMI profiles, in the next day or so after Aug 9?
...
1 reply by Heather McLarnon, CSPO
Aug 09, 2023 4:35 PM
Heather McLarnon, CSPO
...
Hi Andrew - Yes, in the next day or two you should see "Processing" next to the sessions recorded in your account. It may take a few more days after that for them to be recorded in CCRS. There are hundreds of thousands of PDUs in queue currently, so it will take a bit of time to knock down the backlog. Thanks for your patience!
Community Tech Platform Owner| ProjectManagement.comUnited States
Aug 09, 2023 3:32 PM
Replying to Andrew Clauson
...
Thanks Heather! Can you let us know whether we can expect to see a "processing..." next to the video's in projectmanagement.com- My Account - PDU's Awarded, as a sign that they have been picked up by the job and are in process of being credited to our PMI profiles, in the next day or so after Aug 9?
Hi Andrew - Yes, in the next day or two you should see "Processing" next to the sessions recorded in your account. It may take a few more days after that for them to be recorded in CCRS. There are hundreds of thousands of PDUs in queue currently, so it will take a bit of time to knock down the backlog. Thanks for your patience!
...
1 reply by Rachel Akers
Aug 15, 2023 3:58 PM
Rachel Akers
...
What if we don't see any processing? I think I have 3.5 PDUs that should be recorded. Thanks for keeping us updated on this issue.
PMI Team Member
Community Champion
