Community Tech Platform Owner| ProjectManagement.comUnited States
Hi everyone - Beginning 27 July 2023 PDU processing has been delayed. We understand that typically PDUs are processed within 48-72 hours, however, we're still within the 7-10 business day processing window.
We ask, unless it is absolutely necessary, please do not manually submit your PDUs, as this will only cause further delays within the PDU queue.
Our apologies for any inconvenience and appreciate your patience!
UPDATE: 8 August - The issue has been identified and PDUs should start processing tomorrow, Wednesday, 9 August. We have thousands of PDUs currently in queue, please allow time for the PDUs to process. We again apologize for the delay and appreciate your patience!
15 August - The backlog has been cleared! Saving Changes...
Thank you. I am also at the end of the renewal cycle but will manually enter them if they don't show up in time. I will hold off as long as possible. Saving Changes...
Mohammed LaeeqPROJECT MANAGER| HSBC Middle EastSharjah, Sharjah, United Arab Emirates
Aug 06, 2023 2:52 PM
Replying to edwin sanchez
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Same issue here, do I have to be a PMI member to get the PDU's added to my account?
No, you don't have to be PMI member, however you need to login with PMI account so that the PDUs are auto reported. Saving Changes...
Is there an ETA for the fix ? Or has the fix been deployed and the backlog is being processed ?
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1 reply by Heather McLarnon, CSPO
Aug 10, 2023 3:33 PM
Heather McLarnon, CSPO
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Hi Venkatesh - As per my update in the original post, the issue was identified and a fix was deployed. PDUs are processing as of this morning. There are hundreds of thousands of PDUs currently in queue, so it will take several days for the servers to process. Thank you for your patience!
Saving Changes...
Sagar MehtaSenior Project Manager| AIGAustin, United States
My deadline for renewal of PMP is Aug19th, and I have many PDUs not reported yet... if they're not reported by the system by then, can you keep my PMP status as "active" instead of "suspended"? I really don't want my certification to be shown as "suspended" due to this system outage. Thanks!
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2 replies by Heather McLarnon, CSPO and Rami Kaibni
Aug 10, 2023 3:32 PM
Heather McLarnon, CSPO
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Hi Sarah - That's unfortunately a question I cannot answer, you will need to reach out to Customer Care directly. We hope to have the PDUs processed within the next week.
Aug 10, 2023 3:38 PM
Rami Kaibni
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Sarah
Just to add to Heather's feedback, if you have your PDUs pending in the system, you have nothing to worry about even if the status of your PMP credential shows suspended. They will fix it after PDUs are reported.
I know of cases were people forgot to report their PDUs and the suspension period elapsed then they contacted PMI and they worked with them on regaining their credential. From my experience dealing with PMI, they are always there to help, not make your life more difficult so in your case, I wouldn't worry to much but to put your mind on ease, you can chat with customer service and see what they tell you. The chat feature is available on the PMI Website.
Good Luck.
RK
Saving Changes...
Shriram NewaskarService Delivery Manager| Morgan StanleyPune, Maharastra, India
Hi Heather, Its been almost 15 days for this issue. How long do we need to wait until PDUs show up on our Dashboard. Is there an ETA for the backlog PDUs to be processed. There are many PDUs not reflected on dashboard and my renewal date is fast approaching.
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1 reply by Heather McLarnon, CSPO
Aug 10, 2023 3:34 PM
Heather McLarnon, CSPO
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Hi Shriram - We just crossed the 10 business day mark and are now processing PDUs. There are hundreds of thousands of PDUs in queue, so it will take several days for the servers to process. Thank you for your patience!
Community Tech Platform Owner| ProjectManagement.comUnited States
Aug 10, 2023 2:34 PM
Replying to Sarah Zhou
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My deadline for renewal of PMP is Aug19th, and I have many PDUs not reported yet... if they're not reported by the system by then, can you keep my PMP status as "active" instead of "suspended"? I really don't want my certification to be shown as "suspended" due to this system outage. Thanks!
Hi Sarah - That's unfortunately a question I cannot answer, you will need to reach out to Customer Care directly. We hope to have the PDUs processed within the next week. Saving Changes...
Community Tech Platform Owner| ProjectManagement.comUnited States
Aug 10, 2023 8:50 AM
Replying to Venkatesh Gopal
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Is there an ETA for the fix ? Or has the fix been deployed and the backlog is being processed ?
Hi Venkatesh - As per my update in the original post, the issue was identified and a fix was deployed. PDUs are processing as of this morning. There are hundreds of thousands of PDUs currently in queue, so it will take several days for the servers to process. Thank you for your patience! Saving Changes...
Hi Heather, I hope you are doing well. Do you know what percentage has been processed? TY
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2 replies by Heather McLarnon, CSPO and Monica Arce
Aug 10, 2023 3:37 PM
Heather McLarnon, CSPO
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Hi Monica - Unfortunately I do not, but they're processing at full capacity as of this morning. We hope to have the backlog processed within the next 5-7 days.
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