Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
How do you handle a partner who provides funds for a project and is never satisfied with the work of the project team but keep sending in new funding for projects? Saving Changes...
That's an interesting scenario - you'd think they would have stopped funding additional work if they weren't satisfied.
I'd start by understanding WHY they are not satisfied. Is this a perception or a reflection of reality? Once you understand what their concerns are, if they are invalid, you can educate them - perhaps provide greater transparency into the work being done.
Kiron
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1 reply by Kwiyuh Michael Wepngong
Mar 21, 2024 4:07 AM
Kwiyuh Michael Wepngong
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Thanks Kiron. Surely need to adjust the reporting so that it reflects greater transparency.
Thanks Sir
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Kwiyuh, I do agree with Kiron - The first step to take is meeting with the donor or funder one to one and understand their concerns and reasons for the dissatisfaction. If necessary, you can then do a collaborative workshop or retrospective with both the team and funder available. This way, you will make them feel their voice is important and heard.
I work with lots of non-for-profit organizations for the projects and programs I am currently managing and I ran into a few situations like this. It's not always an easy fix and requires high level of close communication and time to resolve.
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1 reply by Kwiyuh Michael Wepngong
Mar 21, 2024 4:08 AM
Kwiyuh Michael Wepngong
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Thanks Rami, we are working on better communication and reporting
Janelle E. TaylorCEO | Synergy Strategist | Collaborator | Project Manager | Contract Manager| JTOA CorporationWashington, DC , United States
Handling a partner who is continually unsatisfied with the project team's work despite providing funds can be challenging. As in previous comments, communication and education about the process is key with your funding agent. It's essential to have open and honest communication with the partner to understand their expectations better.
You might also consider implementing clear project milestones and progress reports to demonstrate achievements and address any concerns promptly. Additionally, discussing specific feedback and areas for improvement can help align expectations and improve satisfaction with the project outcomes. If the dissatisfaction persists despite efforts to address concerns, it may be necessary to reevaluate the partnership or seek mediation to find a mutually beneficial resolution.
After the above recommendations are unsuccessful , if there is no tangible, justified outcome or satisfaction towards the mission, then it may be time to find new donors as the repeat dissatisfaction affects your project team, timelines and objectives.
Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
Jan 24, 2024 8:08 AM
Replying to Kiron Bondale
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Kwiyuh -
That's an interesting scenario - you'd think they would have stopped funding additional work if they weren't satisfied.
I'd start by understanding WHY they are not satisfied. Is this a perception or a reflection of reality? Once you understand what their concerns are, if they are invalid, you can educate them - perhaps provide greater transparency into the work being done.
Kiron
Thanks Kiron. Surely need to adjust the reporting so that it reflects greater transparency.
Thanks Sir Saving Changes...
Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
Mar 21, 2024 3:33 AM
Replying to Janelle E. Taylor
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Handling a partner who is continually unsatisfied with the project team's work despite providing funds can be challenging. As in previous comments, communication and education about the process is key with your funding agent. It's essential to have open and honest communication with the partner to understand their expectations better.
You might also consider implementing clear project milestones and progress reports to demonstrate achievements and address any concerns promptly. Additionally, discussing specific feedback and areas for improvement can help align expectations and improve satisfaction with the project outcomes. If the dissatisfaction persists despite efforts to address concerns, it may be necessary to reevaluate the partnership or seek mediation to find a mutually beneficial resolution.
After the above recommendations are unsuccessful , if there is no tangible, justified outcome or satisfaction towards the mission, then it may be time to find new donors as the repeat dissatisfaction affects your project team, timelines and objectives.
Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
Jan 24, 2024 6:50 PM
Replying to Rami Kaibni
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Kwiyuh, I do agree with Kiron - The first step to take is meeting with the donor or funder one to one and understand their concerns and reasons for the dissatisfaction. If necessary, you can then do a collaborative workshop or retrospective with both the team and funder available. This way, you will make them feel their voice is important and heard.
I work with lots of non-for-profit organizations for the projects and programs I am currently managing and I ran into a few situations like this. It's not always an easy fix and requires high level of close communication and time to resolve.
Thanks Rami, we are working on better communication and reporting Saving Changes...
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