Hello,
I purchased the Project Management Basics Program through PMI and I completed all of the modules. I sat down to take the practice exam to complete the last step of this program, so I can sign-up for the certification exam, and now the practice exam is missing from my library! I contacted customer service and they told me it will take 5 days for them to figure it out. I am on a tight timeline as I need this for my graduate program. Has anyone else had a similar experience? Should I try and re-do and jam through this with a different company? I am so stressed about this and worried that PMI will leave me hanging! Thank you!! Saving Changes...
Hi Kimberly,
Thank you very much for your quick reply. I tried to reach out to Customer Care using this e-mail address: [email protected] However, the address seems not working, as my mails cannot be delivered. Is there another e-mail address? I’m Austria, Europe, and I thus would prefer e-mail correspondence. I also tried the chatbot functions already, but they couldn’t help me either.
It’s frustrating, since my institution paid for this course.
Thanks.
Best regards from Vienna,
Gerald
Online Community Specialist| PMINewtown Square, Pa, United States
Dec 13, 2024 5:04 AM
Replying to Gerald Schneikart
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Hi Kimberly,
Thank you very much for your quick reply. I tried to reach out to Customer Care using this e-mail address: [email protected] However, the address seems not working, as my mails cannot be delivered. Is there another e-mail address? I’m Austria, Europe, and I thus would prefer e-mail correspondence. I also tried the chatbot functions already, but they couldn’t help me either.
It’s frustrating, since my institution paid for this course.
Thanks.
Best regards from Vienna,
Gerald
Hello Gerald- yes, that email has been sunset four months ago. Please contact them at https://www.pmi.org/about/contact Saving Changes...
Thank you. I managed to resolve the issue by first talking to the chat bot, which then redirected me to a person of the customer service. They eventually put my course status on 100%.
Best regards.
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1 reply by Kimberly Whitby
Dec 13, 2024 7:47 PM
Kimberly Whitby
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Wonderful to hear, Gerald, and best of luck to you!
Online Community Specialist| PMINewtown Square, Pa, United States
Dec 13, 2024 2:21 PM
Replying to Gerald Schneikart
...
Thank you. I managed to resolve the issue by first talking to the chat bot, which then redirected me to a person of the customer service. They eventually put my course status on 100%.
Best regards.
Wonderful to hear, Gerald, and best of luck to you! Saving Changes...
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