I need help understanding this answer. I have only put the top two answer available. The question is as follows.....
The deliverable does not meet the agreed upon quality standards. The problem is from a external vendor supplied part. They are unwilling to correct the problem. What should the PM do.
1) Check the SLA with the vendor
2) Review the procurement management plan and contract agreements
#2 is the correct answer according to PMP's practice exam. Why wouldn't checking the SLA (that's a contract) be a more appropriate response since it is specific to the supplier? Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jon, in real life, both actions are necessary but each does address different aspects of the situation.
Service Level Agreements are not formal contracts, and they typically outline the agreed-upon quality standards, and other terms of service while the Contract does address the contractual obligations between the project and the vendor.
The question already mentions that the deliverable doesn't meet the agreed upon quality standards which means that the PM most probably already checked the SLA so the next step would be to review the contract agreement to identify any clauses related to quality assurance, dispute resolution, or penalties for non-compliance. This information will be valuable in determining the appropriate course of action to address the vendor's unwillingness to correct the problem.
Thank you Rami, that helped a ton. I could not find that well of an explanation in the PMBOK's. You should help write the explanations to answer's for PMI. I think people would learn significantly better.
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1 reply by Rami Kaibni
Feb 27, 2024 2:49 PM
Rami Kaibni
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You're very welcome Jon, and thanks for your kind words. Glad I was able to help. Good Luck with your PMP journey!
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Feb 27, 2024 2:42 PM
Replying to Jon ONeil
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Thank you Rami, that helped a ton. I could not find that well of an explanation in the PMBOK's. You should help write the explanations to answer's for PMI. I think people would learn significantly better.
You're very welcome Jon, and thanks for your kind words. Glad I was able to help. Good Luck with your PMP journey! Saving Changes...
Can someone please help me understand this? This seems very deceitful and is very frustrating when you are trying to learn...
Situation: several team members are added to an ongoing project. All the original team members have received basic training on the specifics of the business operations that the project supports. The new members do not have the same basic understanding resulting in decreased productivity. How should the PM respond.
1) Ask the original team members to provide support and training and schedule a 2nd kick-off meeting for the new team members
2) Assure all the team members that they should feel comfortable asking for help from long term members and project managers
3) Revise the team so that the newer resources are moved to other projects and resources with relative experience are added. Updated the lessons learned
4) Recognize this is a common occurrence when teams experience change and adjust the schedule
The answer states: It is the PM's responsibility to make sure that the new members are adequately trained. This approach provides that training.
Answer #1 was my original thought because it entails training. but that was wrong. #4 moves the schedule, so that isn't right. #2 isn't proactively training and correcting the root cause. #3 isn't training people either and shouldn't of these people been identified in the first place? I cannot even tell if this is Agile or Predictive.
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1 reply by Rami Kaibni
Mar 01, 2024 12:22 PM
Rami Kaibni
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Jon, before I try and address your question, do you mind me asking where you got that question from and which option do they say is the right one?
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Mar 01, 2024 12:06 PM
Replying to Jon ONeil
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Can someone please help me understand this? This seems very deceitful and is very frustrating when you are trying to learn...
Situation: several team members are added to an ongoing project. All the original team members have received basic training on the specifics of the business operations that the project supports. The new members do not have the same basic understanding resulting in decreased productivity. How should the PM respond.
1) Ask the original team members to provide support and training and schedule a 2nd kick-off meeting for the new team members
2) Assure all the team members that they should feel comfortable asking for help from long term members and project managers
3) Revise the team so that the newer resources are moved to other projects and resources with relative experience are added. Updated the lessons learned
4) Recognize this is a common occurrence when teams experience change and adjust the schedule
The answer states: It is the PM's responsibility to make sure that the new members are adequately trained. This approach provides that training.
Answer #1 was my original thought because it entails training. but that was wrong. #4 moves the schedule, so that isn't right. #2 isn't proactively training and correcting the root cause. #3 isn't training people either and shouldn't of these people been identified in the first place? I cannot even tell if this is Agile or Predictive.
Jon, before I try and address your question, do you mind me asking where you got that question from and which option do they say is the right one? Saving Changes...
I an uncertain. I purchased the "PMI Authorized on-demand PMP exam prep" course. At the end of the course, it gives me an optional PMP practice exam. This is also where I got my 35 PDU's. Saving Changes...
To make things even more interesting, I just had a scenario that was almost identical with the exact same answers. This time the correct answer was #1 that I got wrong on the previous scenario. The only difference in the scenario is that there were no new team members added. It was just declining performance after a year. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jon, the reason I was asking where you got this question from is because I do find it lacking clarity to a certain extent. If it was me, and I came across this question, my first choice would be Option 1 followed by Option 2 but I definitely won't choose options 3 and 4 because neither options do address the knowledge gap.
Option 1, while it allows for knowledge transfer and alignment of new team members, yet, it may strain the availability of the current team members and disrupt the progress but it remains a viable option if compared to the others.
Option 2, it might not address the knowledge gap so I would be hesitant to choose it but its a much better option than 3 and 4.
Does the practice exam not tell you if you answer is correct or wrong?
On that note, I highly recommend you look at PM PrepCast for simulation practice exams. They have a very solid pool of exams for a reasonable cost that does, to a certain degree, mimic the real exam as far as Ive heard but regardless of that, their explanation for each Q&A will help you big time.
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