Program Manager, PPM&PMO Specialist.| Coppel, Mexico.Culiacán, Sinaloa, Mexico
The Performance Domain of Measurement in the PMBOK 7th Edition establishes different types of metrics. Can you share the top 3 metrics that you always use in your projects and why? Saving Changes...
Generally, I would avoid "always use" when dealing with project work because, after all, context counts. What is important in one project is less so in others. However, that caveat aside, one which is applicable to nearly all projects is key stakeholder satisfaction which could be expressed as the scores from surveys.
Kiron
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1 reply by Francisco Herrera
Mar 16, 2024 9:31 PM
Francisco Herrera
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Kiron I completely agree with you! I will correct "always use" to "most frequently used...* Thank you for your contribution!
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Francisco, I do totally agree with Kiron. Every project is different but one of the common ones always used metrics is Client Saitsfaction and Value Delivered. Of course the definition of value for every project is different!
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1 reply by Kwiyuh Michael Wepngong
Mar 16, 2024 6:20 PM
Kwiyuh Michael Wepngong
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The issue of value raised by Rami is very crucial in the metrics... If value isn't obtained after a delivery, then it's as good as nothing has been done..
Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
Mar 16, 2024 5:09 PM
Replying to Rami Kaibni
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Francisco, I do totally agree with Kiron. Every project is different but one of the common ones always used metrics is Client Saitsfaction and Value Delivered. Of course the definition of value for every project is different!
The issue of value raised by Rami is very crucial in the metrics... If value isn't obtained after a delivery, then it's as good as nothing has been done.. Saving Changes...
Program Manager, PPM&PMO Specialist.| Coppel, Mexico.Culiacán, Sinaloa, Mexico
Mar 16, 2024 4:33 PM
Replying to Kiron Bondale
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Francisco -
Generally, I would avoid "always use" when dealing with project work because, after all, context counts. What is important in one project is less so in others. However, that caveat aside, one which is applicable to nearly all projects is key stakeholder satisfaction which could be expressed as the scores from surveys.
Kiron
Kiron I completely agree with you! I will correct "always use" to "most frequently used...* Thank you for your contribution! Saving Changes...
1) Client satisfaction. Instead of getting this at the closure of the project, it is better to get the due course. It need not be a formal survey instead, get it through an informal way also. 2) In the case of the Development Projects Schedule, Effort and Cost deviation becomes other sets of critical metrics.
Saving Changes...
Mike FrenetteManager, IT PMO| Halifax Water (retired)Halifax, Nova Scotia, Canada
I agree with other commenters regarding every project being different, and so what is important to one project in terms of measurement may not be important to another.
However there is one crucial metric that is common to all projects, and that is the delivery of expected benefits. At the end of the day, a program or project is commissioned due to the benefits that will accrue, as defined (usually) in a business case, and if the expected benefits are not realized, then the project has failed. There could be much discussion about who is responsible for realizing benefits and when benefits are actually achieved, but in my view, benefits represent the desired value. Saving Changes...
Although every project may be different, there are various types of common categories where similar types of KPIs may be at least used as a starting point.
Cost improvement projects will naturally consider cost to benefit type KPIs. Quality improvement will likely consider error rate and cost/time for rework. Delivering new functionality will consider time to delivery vs. cash flow improvement once delivered.
While the precise metrics should be tailored, most projects do not employ radially new business models, and any general class of business model involves some common key variables that most impact the output of the model for better or worse. Saving Changes...
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