CAPM Exam Issue

Jenna Reyes

Hello.....I had my CAPM exam scheduled. Tested my computer multiple times as soon as I signed-up for the exam and day of the exam and everything worked fine. When I logged into the testing area dashboard and went to start the exam, it froze and I got booted off. Then I could not re-connect. Not sure if it was a glitch or connection issue? But I immediately contacted PMI, since I was still in the testing window time, and was told to contact Pearson. I contacted Pearson and they said I had to wait a few days for PMI to resolve. A few days later I received a response saying it was my responsibility to have a stable connection or something like that. And now I have to re-pay to take the exam. I was wondering if anyone has had the same experience or something similar happen? I was taking this course / certification as requirement for my graduate program, but I feel like nothing has worked for me here. And I may have to postpone as I am running out of time.

Posted: Mar 29, 2024 1:04 PM

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Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Jenna, sorry to hear you had to go through this. I personally never heard of such situation before nor did I encounter anything like that as I always opted to go to a proctored centre to do the exams.

Kimberly Whitby: Is there anything you can do to help Jenna?

Posted: Mar 29, 2024 1:10 PM

Kimberly Whitby

PMI Team Member

Online Community Specialist| PMI Newtown Square, Pa, United States

Hello Jenna Reyes - I'm sorry you experienced this issue, but I can only recommend contacting Customer Care, as they are the best to assist. I wish you luck!

Posted: Mar 29, 2024 1:14 PM

Kimberly Whitby

PMI Team Member

Online Community Specialist| PMI Newtown Square, Pa, United States

Hello Jenna - hope you are well! Just letting you know I reached out to Customer Care and someone will be contacting you today. I hope the issue can be resolved for you!

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1 reply by Jenna Reyes

Apr 01, 2024 1:37 PM

Jenna Reyes

...

Thank you so much Kimberly! I had to postpone trying to take the exam, as I ran out of time with my academic program. I had to find other resources in order to complete my requirements.

Posted: Apr 1, 2024 11:28 AM

Jenna Reyes

Apr 01, 2024 11:28 AM

Replying to Kimberly Whitby

...

Hello Jenna - hope you are well! Just letting you know I reached out to Customer Care and someone will be contacting you today. I hope the issue can be resolved for you!

Thank you so much Kimberly! I had to postpone trying to take the exam, as I ran out of time with my academic program. I had to find other resources in order to complete my requirements.

Posted: Apr 1, 2024 1:37 PM

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