Project Management

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Does it fall under Project Management or Operations?

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Mubeer Moyiloth Kandi Project Manager| GAC Marine LLC Abu Dhabi, United Arab Emirates

I'm currently overseeing a short-term project at my company. The project's goal is to survey a random selection of residents across the country to gather basic health data and collect biological samples for testing. The survey will be spearheaded by our client and our role is only in the collection and testing scope. We're just kicking off the planning phase. However, there's a bit of a debate brewing regarding the ownership of the field collection activities—specifically, whether these tasks should fall under the domain of the Operations team or remain with the Projects team.

My stance is that once the project is up and running, the day-to-day field activities, such as operating the logistics and collecting samples, should transition to the Operations team. I believe these activities are ongoing operational work rather than project-based tasks. My role, as I see it, is to guide the project through its initial stages, including a pilot run, before handing it over to the Operations team. After this handover, my involvement would be scaled back to merely overseeing the project's scope and managing the final close out.

Do you think this approach is correct, or is there a case to be made for keeping the field activities under the Projects team's leadership and management throughout?

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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Mubeer, I see it differently and consider those as part of the project rather than operations because they are project related. Tasks can be under different team but remain undr the umrella of the project.
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Mubeer Moyiloth Kandi Project Manager| GAC Marine LLC Abu Dhabi, United Arab Emirates
Thanks Rami for your insights. I understand your viewpoint, but my doubt is whether the actual activity of collecting the samples and its associated logistics be supervised by the project team or the operations team.
I agree that the PM should be responsible for the overall project, but should the project team be supervising the logistics and collection activities just for this project whereas all the other daily logistics and collections are supervised and managed by the Operations team? Just for context, the company is operating multiple referral laboratories across the country with multiple such collection activities already undertaken for other clients. This project just happens to be a 1 year limited-period project specifically for this survey purpose.
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1 reply by Rami Kaibni
Mar 31, 2024 10:56 PM
Rami Kaibni
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Mubeer, I do still think this should be part of the project itself and I agree with Kiron's further clarification as well unless there is a Directing PMO in your organization whose job is to do such activities but from your explanation, I don't sense that this is the case. 
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Bahram Kouhi Toronto, Canada
I think it must become a little clear. Inside the total project, you have two teams: Project team and Operation team?
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Mubeer -

This is part of the scope of the project, but the level of monitoring & control from the PM vs. an operations lead will really depend on your control objectives. This is no different than a project where a portion of the work is outsourced to a third-party. As the overall PM, you will monitor things at a higher level and less frequently than the PM for the third-party firm.

Kiron
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Aung Sint
Community Champion
Lead Consultant| Laminar Projects
Mubeer,

I agree with Rami and Kiron on their perspective. If in doubt, I'd go back to your scope document (if you have one) to see whose responsibility it will fall under. Any resource allocation/utilization will come with the cost involved, so it must have been stated clearly somewhere how it's going to be managed. For example, the initial logistics and collections by the project team and the rest of the daily logistics and collections are by operations? As such, it won't be so ambiguous on the responsibility of the project team and the operation team.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Mar 31, 2024 3:59 PM
Replying to Mubeer Moyiloth Kandi
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Thanks Rami for your insights. I understand your viewpoint, but my doubt is whether the actual activity of collecting the samples and its associated logistics be supervised by the project team or the operations team.
I agree that the PM should be responsible for the overall project, but should the project team be supervising the logistics and collection activities just for this project whereas all the other daily logistics and collections are supervised and managed by the Operations team? Just for context, the company is operating multiple referral laboratories across the country with multiple such collection activities already undertaken for other clients. This project just happens to be a 1 year limited-period project specifically for this survey purpose.
Mubeer, I do still think this should be part of the project itself and I agree with Kiron's further clarification as well unless there is a Directing PMO in your organization whose job is to do such activities but from your explanation, I don't sense that this is the case. 
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Keith Novak Tukwila, Wa, United States
I essentially make the mental division as follows: When the repeatable and reliable process can be handed off with minimum oversight, it is operations. When you are are getting the formula right, it is still project focused.
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Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada
This could be different base don the cost, level of control and type of the organization.

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