Matt BenfordSenior Manager, Enterprise Project Delivery| CVS HealthPittsburgh, PA, United States
Background: I am working with my team to develop a collection of pain points, process inefficiencies, incremental improvements, etc. This would highlight current state, future state, and how we get from point A to B. I would like to turn this into a visually powerful view. Do you have any documents you can share as a base start? Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Mathew, check the templates section on this platform, you might find some useful templates there.
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1 reply by Matt Benford
Apr 05, 2024 3:40 PM
Matt Benford
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Thank you for the recommendation. I did look through the templates section before posting this, but I didn't see anything that really captures the essence of what I'm looking for. I'll keep looking though!
Saving Changes...
Matt BenfordSenior Manager, Enterprise Project Delivery| CVS HealthPittsburgh, PA, United States
Apr 05, 2024 3:35 PM
Replying to Rami Kaibni
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Mathew, check the templates section on this platform, you might find some useful templates there.
Thank you for the recommendation. I did look through the templates section before posting this, but I didn't see anything that really captures the essence of what I'm looking for. I'll keep looking though! Saving Changes...
I would look at it like a risk management plan. Pain points etc. are the risks and issues. Future state is the opportunity. The risk handling plan is how to get from A to B. I usually see that as a risk matrix with current state and desired future state. Each pain point can be broken out into it's own slide as a 4-square with the steps showing how the plan lowers the risk from the initial state to the desired state at incremental steps.
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1 reply by Matt Benford
Apr 05, 2024 4:47 PM
Matt Benford
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This is good insight. Thank you, Keith. Do you have any examples you can share or point me towards?
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Matt BenfordSenior Manager, Enterprise Project Delivery| CVS HealthPittsburgh, PA, United States
Apr 05, 2024 4:27 PM
Replying to Keith Novak
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I would look at it like a risk management plan. Pain points etc. are the risks and issues. Future state is the opportunity. The risk handling plan is how to get from A to B. I usually see that as a risk matrix with current state and desired future state. Each pain point can be broken out into it's own slide as a 4-square with the steps showing how the plan lowers the risk from the initial state to the desired state at incremental steps.
This is good insight. Thank you, Keith. Do you have any examples you can share or point me towards? Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
My recommendation: ask to ChatGPT creating the right prompt by using the features you like. Saving Changes...
Robert SnyderFounder & President| Innovation Elegance, LLCChicago, Il, United States
Hi Matthew. My upcoming book will contain templates for assets including Voice of the Customer & Seller, Change Log, Customer Experience Hierarchy, Use Case Assessment, Roadmap, and numerous Future State assets. The book explains the relationships among them. My blog contains some preliminary versions. I'm new to this forum, so I hesitate to include a link here. Through my profile here or on LinkedIn, you can figure out where my blog is, or we can message. My belief is that the book will contain everything you'd want and nothing extraneous! Saving Changes...
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