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LISTENING: MORE THAN WHAT MEETS THE EAR

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William M Hayden Jr Adjunct Assistant Professor| University at Buffalo, School of Management, Operations Management & Strategy Buffalo, Ny, United States
                  “LISTENING: MORE THAN WHAT MEETS THE EAR [1],”
                            By Les MacLeod, EdD, MPH, FACHE    
“Most people do not listen with the intent to understand; they listen with the intent to reply.”     
                                                                                                                — Stephen R. Covey
The lack of ability of just this one human skill is perhaps responsible for, at the least,
 some 40% or more of engineered projects not meeting their requirements.
Of course, I may be wrong!
Cheers,
Bill


[1] Physician Leadership Journal, July/Aug, 2016
 
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William M Hayden Jr Adjunct Assistant Professor| University at Buffalo, School of Management, Operations Management & Strategy Buffalo, Ny, United States
Apr 16, 2024 6:34 PM
Replying to George Freeman
...
A PM who is unable to understand the business vernacular of the stakeholder and lacks the patience or will to find another means of exchanging knowledge (e.g., through visualizations or third parties) will frustrate both themselves and the stakeholder and eventually find themselves unplugged as the stakeholder presses the eject button for future engagements.

Stated differently: A PM acting in the traditional project executive role is “up the creek without a paddle” if they lack business acumen in the domains traversed by the project.
Thanks George!
Re: "A PM who is unable to understand the business vernacular of the stakeholder . . ."

In this case, turns out the error in judgment was made in the C-Suite
before the project started.
Cheers,
Bill
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George Freeman Thought Leader | Author | Architect| Florida, United States
Apr 17, 2024 10:26 AM
Replying to William M Hayden Jr
...
Thanks George.
Re: “challenge-based discourse”
That statement seems embedded in most minds of engineers working in projects
that are multi-disciplined.
It feels like a prelude to "a boxing match."
Not productive though.
Cheers,
Bill
Bill,

There are no punches, kicks, or headbutts thrown in “challenge-based discourse.” It’s a mindset and interrogatory approach towards getting knowledge that is valuable to a cause. Although it has different names, in all cases, there is no arguing or disrespectful speech affiliated or allowed in the approach.

To say outright that it’s “not productive” does not further the readership's learning opportunity, which is one of the objectives of this platform.

What’s your basis for this thought or the thesis I stated, which is “project professionals should listen with the intent to discover knowledge?”
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