Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Effective communication and teamwork form the foundation of any successful organization. However, when it comes to confronting team members, many individuals struggle to find the right approach.
Do you feel confortable when confronting with team members? Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Eduard,
Confronting a problem is a solution technique, but it does not mean confronting people. Which could easily result in ad hominem attacks (bad), and interpersonal conflict (worse). Which does not lead to solving the problem. As a leader, you sometimes have to adjust people's behaviors, which is best done in 1:1 settings and in an empathic mood.
If you feel uncomfortable, you have negative emotions and emotions are not helpful in business.
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1 reply by Eduard Hadjolian
May 10, 2024 5:45 AM
Eduard Hadjolian
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You are very right, Thomas.
Usually, when we seek comfort, we humans experience a lot of emotions. Because we don't know how to confront properly, we tend to shift our focus and not confront people, but rather confront a particular problem.
It's precisely because of these feelings that the person seeking consultation feels uncomfortable confronting the person in front of them. And the person in front feels attacked when someone confronts them.
That's why I understand that emotions aren't helpful in business, but they actually exist all the time, not just in business, because we're human beings and we possess emotions.
Recently, I've been delving into this topic and conducting training on effective communication and leadership. That's why I find it interesting, and that's why I raised this question, as I see it as a problem in many situations.
I also believe that maintaining emotional composure is essential in business settings. When addressing conflicts, one-on-one meetings does serve as the optimal approach. Confronting issues in a group setting often inflames egos, exacerbating tensions. Thus, it's imperative to reserve discussions suited for one-on-one resolution rather than needlessly airing them in group settings, thereby mitigating the influence of ego dynamics.
Additionally, supporting your assertions with factual evidence rather than emotional appeals can lead to quicker resolution of conflicts.
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1 reply by Eduard Hadjolian
May 10, 2024 5:50 AM
Eduard Hadjolian
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I can agree with you, Anil. Perhaps confrontation should happen in one-on-one conversations rather than in meetings involving the entire team. It's beneficial for these meetings to take place once emotions have been aired out, so we can have a constructive and rational discussion.
"Comfort" is a continuum. For some of us, we do it, but we aren't comfortable with it (internally). For others, it is not uncomfortable.
This is where the four components of Emotional Intelligence need to be drawn upon to enable us to effectively understand and manage our own emotional state while leading others.
Kiron
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1 reply by Eduard Hadjolian
May 10, 2024 5:54 AM
Eduard Hadjolian
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Thank you very much for the correction between "m" and "n".
Could you please clarify those four components of emotional intelligence, as there are many theories about emotional intelligence and I'm not sure exactly which four components you're referring to?
Also, I understand that confrontation can be both convenient and equally inconvenient depending on how connected we are to our inner world and how much we can detach from the emotions of other people around us and be connected only to our own.
Saving Changes...
William M Hayden JrAdjunct Assistant Professor| University at Buffalo, School of Management, Operations Management & StrategyBuffalo, Ny, United States
Hi Eduard.
Re: "Do you feel comfortable when confronting with team members?"
At least 60% of projects fail because of what you report.
<>Root cause(?)
Lack of education, training and development "How to play nice with others."
Relationship development within the project-context starts with the traditional phases of forming, storming, norming, and performing.
It takes deliberate effort, along with a willingness to lose the idea you always have to be right,
or silent.
Cheers,
Bill
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1 reply by Eduard Hadjolian
May 10, 2024 6:01 AM
Eduard Hadjolian
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William, I completely agree with what you're saying.
If 60% of projects fail due to problems stemming from ineffective communication and subsequently confronting 70% or more of projects fail due to poor communication.
From last year, I teach Leader Effectiveness Training by by Thomas Gordon method.
Do you know this model?
It's 60 years old, invented by an American psychologist, and implemented by companies like Amazon, BMW, and many others. It's precisely there that people learn about the issues you mentioned in your response. I teach exacly how to acquire these human relationship skills to get our work done and lead successful projects to completion.
Saving Changes...
Omar JabbarProject Management and Digital Transformation Consultant| OGreen IT Service Inc.Ontario, Canada
When confronting a team member and addressing a specific team issue, it is crucial to handle it privately and promptly. By addressing the matter privately, you can establish a respectful and trusting relationship with your team while preventing any potential misunderstandings.
While it may sound easy, it can be difficult to do sometimes due to project constraints, deadlines and stress. That's why the smart project manager will proactively prevent issues in general before they arise, rather than addressing them later.
Now, you did talk about communication, and 50% of successful communication in any project is attributed to actively listening to your team and proactively solving issues without confrontation and escalation.
This is the blend of the artistic and technical aspects of project management.
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1 reply by Eduard Hadjolian
May 10, 2024 6:05 AM
Eduard Hadjolian
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Omar, I can't say anything more than!
I admire the response I'm reading, as I truly believe in those things too.
I believe that good relationships are built in situations where we don't have problems, and if we manage to build strong bonds within the team during those times, then when problems arise, we can navigate through them much more easily since we've already established solid relationships and connections.
I have literally just spent 3 days dealing with a confrontation between two colleagues. I originally set up a call for the colleagues to discuss and resolve but one colleague refused the call Therefore, I had no choice but to deal with each one on one. We're in the forming stage so this is normal. Both are extremely senior and extremely good in their field of expertise. There is a slight overlap between them and it is this very small overlap which has created the issue. I did not think this would ever be an issue but it turns out I am very wrong. I have applied most, if not all the techniques suggested but I am not sure I am going to be able to resolve this as there is little in the way of compromise and it might turn out to be a win/ lose situation I have to impose on them. Not ideal........
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2 replies by Eduard Hadjolian and George Freeman
Apr 18, 2024 12:01 AM
George Freeman
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Kevin,
If, as you say, these are seasoned experts in their field, they should appreciate that contention in the realm of competing ideas, approaches, strategies, and solutions is a value-based opportunity to compel an outcome beyond current argumentive positions.
If they agree with the above principle, then:
[1] They should agree that disagreeing with each other is an appropriate and agreeable position in the forming stage.
[2] They should agree to one of the following:
[A] – Use a neutral problem-solving approach/framework with a facilitator to “challenge out” the positions or resolve another.
[B] – Execute a small-scale “Proof of Concept” on their idea, approach, strategy, or solution with a mutually respected third party providing the review and decision.
Other options and variants of the above might be helpful, but maybe the above thoughts will trigger some ideas for your situation. Here’s an article that I wrote a few years ago that uses a strategy I call “Challenge-based Leadership,” which may assist: https://www.projectmanagement.com/articles...hip-do-for-you-
George
May 10, 2024 6:13 AM
Eduard Hadjolian
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Kevin, I'm soryy for your situation, but it's clear that such situations always occur in teams, especially when they are just forming in the early phases of the project.
- Something that helps me a lot in this kind of situation is to see whether the misunderstanding stems from unmet needs or clashes of values differencies.
- The second thing I would do is to tell both parties that it's absolutely normal to have different viewpoints and not understand each other's perspectives.
- The third thing I would do is to work on empathy through various facilitation methods, including games.
I believe that these three would eventually lead to more open relationships, more sharing, and even if there is disagreement, it won't be destructive.
Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 17, 2024 10:09 PM
Replying to Kevin Ho
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I have literally just spent 3 days dealing with a confrontation between two colleagues. I originally set up a call for the colleagues to discuss and resolve but one colleague refused the call Therefore, I had no choice but to deal with each one on one. We're in the forming stage so this is normal. Both are extremely senior and extremely good in their field of expertise. There is a slight overlap between them and it is this very small overlap which has created the issue. I did not think this would ever be an issue but it turns out I am very wrong. I have applied most, if not all the techniques suggested but I am not sure I am going to be able to resolve this as there is little in the way of compromise and it might turn out to be a win/ lose situation I have to impose on them. Not ideal........
Kevin,
If, as you say, these are seasoned experts in their field, they should appreciate that contention in the realm of competing ideas, approaches, strategies, and solutions is a value-based opportunity to compel an outcome beyond current argumentive positions.
If they agree with the above principle, then:
[1] They should agree that disagreeing with each other is an appropriate and agreeable position in the forming stage.
[2] They should agree to one of the following:
[A] – Use a neutral problem-solving approach/framework with a facilitator to “challenge out” the positions or resolve another.
[B] – Execute a small-scale “Proof of Concept” on their idea, approach, strategy, or solution with a mutually respected third party providing the review and decision.
Other options and variants of the above might be helpful, but maybe the above thoughts will trigger some ideas for your situation. Here’s an article that I wrote a few years ago that uses a strategy I call “Challenge-based Leadership,” which may assist: https://www.projectmanagement.com/articles...hip-do-for-you-
I believe that confrontation is generally uncomfortable to do, yet there are times when it is necessary. When it is time to confront, key words such as empathy, listening, and constructive argument are the secret sauce. It is easy to say, but not easy to practice well. I'm still learning...
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1 reply by Eduard Hadjolian
May 10, 2024 6:18 AM
Eduard Hadjolian
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Danny, I understand you.
t's not easy to learn how to work with people, especially to be able to achieve your goals.
I learned when I became a mountain guide and had to lead people outside their comfort zone, deal with situations, and handle emotional breakdowns, to instill trust in people who can't walk for long periods or climb peaks. That's how I learned.
But something that really helped me was leadership training, like Thomas Gordon's Leader Effectiveness Training.
It impressed me so much that I started teaching it, and I'm currently forming my second group.
I recommend it to you. If it's available somewhere in Japan, you should look into it, or at least read the book. It provides a lot of valuable information.
Generally, yes. I am comfortable confronting, however, the focus should be on the problem, not people.
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1 reply by Eduard Hadjolian
May 10, 2024 6:21 AM
Eduard Hadjolian
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I completely understand, but even when we address and focus on the problem rather than the people, it doesn't stop them from experiencing emotions related to that problem. When we confront the problem, they feel as if we're personally confronting them because they're invested in the issue that caused the problem. The point I'm trying to make is that even confronting the problem doesn't mean that people will stop experiencing emotions from the confrontation.
Most of the leaders, especially those that are still at the beginning stage, are always uncomfortable in dealing with these issues. Even seasoned leaders find it awkward to go through the processes. However, this is an indispensable process that needs to be done for the primary benefit of the team. Objectivity, empathy, and clear communication is vital. You may have to likewise prevent your own biases when dealing with team members. At the outset, the team member should understand first the team objectives, goals and the veracity of the issue at hand to set their view focused on what is best for the team. As I said, this is an uncomfortable situation but this should be done to come up with a resolution, and as a leader, you should display firmness and assert your authority as a team leader. A one-on-one meeting and subsequently a private meeting with concerned members is ideal.
Love can sweep you off your feet and carry you along in a way you've never known before. But the ride always ends, and you end up feeling lonely and bitter. Wait. It's not love I'm describing. I'm thinking of a monorail.