Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Effective communication and teamwork form the foundation of any successful organization. However, when it comes to confronting team members, many individuals struggle to find the right approach.
Do you feel confortable when confronting with team members? Saving Changes...
Yes, effective communication and teamwork are crucial for success. When it comes to confronting team members, finding the right approach can be challenging. As a Project Manager, I recognize the importance of addressing issues directly with team members to maintain project progress and foster a collaborative environment. Confronting challenges head-on allows for open communication and resolution, ultimately contributing to the success of the project.
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1 reply by Eduard Hadjolian
May 10, 2024 6:25 AM
Eduard Hadjolian
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Of course, it's exactly like that – the more open and honest communication we have, the greater the likelihood of a successful project.
No, I do not find confronting the project team members comfortable but what I do is that I present the problem statement to them and let them speak about it. There might be some angle which I might have missed. I also ask them if they agree that there is a problem. If they do, then I ask them what do they think needs to be done to resolve that problem. How can I help them in its resolution. More often than not, listening to them and let them suggest a solution helps bring down the heat of the moment. If I think I have a better solution, I pitch that and ask them for their opinion about that solution. I always mention that they are closer to reality that I am so they would be able to provide better solution. In the end, once we agree on a solution, doesn't matter theirs are mine, we decide upon the timelines for its implementation and a followup sitting to evaluate the results.
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1 reply by Eduard Hadjolian
May 10, 2024 6:28 AM
Eduard Hadjolian
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Kapil, you are a real servant leader :)
You should start teaching others how to be a good leader.
Approach should be an ice breaker,to foster a collaborative in inclusive conversations.So words of confrontation should build an open and interactive conversations.
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1 reply by Eduard Hadjolian
May 10, 2024 6:29 AM
Eduard Hadjolian
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What do you exactly mean?
Saving Changes...
Bob PatrinoConsultant/Senior Technical Project Manager| TamazariNewport, KY, United States
I once had to dismiss a team member and it just so happened that I had to do it on Christmas Eve. Was I comfortable, no! I was downright heart broken and sad. I knew his wife and I knew he had a family to support. As a leader I was never 'comfortable' doing these dreaded tasks that leaders must do.
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1 reply by Eduard Hadjolian
May 10, 2024 6:30 AM
Eduard Hadjolian
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Sorry to hear this, Bob.
I believe it has been very hard.
Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 6:16 AM
Replying to Thomas Walenta
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Eduard,
Confronting a problem is a solution technique, but it does not mean confronting people. Which could easily result in ad hominem attacks (bad), and interpersonal conflict (worse). Which does not lead to solving the problem. As a leader, you sometimes have to adjust people's behaviors, which is best done in 1:1 settings and in an empathic mood.
If you feel uncomfortable, you have negative emotions and emotions are not helpful in business.
You are very right, Thomas.
Usually, when we seek comfort, we humans experience a lot of emotions. Because we don't know how to confront properly, we tend to shift our focus and not confront people, but rather confront a particular problem.
It's precisely because of these feelings that the person seeking consultation feels uncomfortable confronting the person in front of them. And the person in front feels attacked when someone confronts them.
That's why I understand that emotions aren't helpful in business, but they actually exist all the time, not just in business, because we're human beings and we possess emotions.
Recently, I've been delving into this topic and conducting training on effective communication and leadership. That's why I find it interesting, and that's why I raised this question, as I see it as a problem in many situations. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 6:45 AM
Replying to Anil Jassal
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I also believe that maintaining emotional composure is essential in business settings. When addressing conflicts, one-on-one meetings does serve as the optimal approach. Confronting issues in a group setting often inflames egos, exacerbating tensions. Thus, it's imperative to reserve discussions suited for one-on-one resolution rather than needlessly airing them in group settings, thereby mitigating the influence of ego dynamics.
Additionally, supporting your assertions with factual evidence rather than emotional appeals can lead to quicker resolution of conflicts.
I can agree with you, Anil. Perhaps confrontation should happen in one-on-one conversations rather than in meetings involving the entire team. It's beneficial for these meetings to take place once emotions have been aired out, so we can have a constructive and rational discussion. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 7:28 AM
Replying to Kiron Bondale
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Eduard -
"Comfort" is a continuum. For some of us, we do it, but we aren't comfortable with it (internally). For others, it is not uncomfortable.
This is where the four components of Emotional Intelligence need to be drawn upon to enable us to effectively understand and manage our own emotional state while leading others.
Kiron
Thank you very much for the correction between "m" and "n".
Could you please clarify those four components of emotional intelligence, as there are many theories about emotional intelligence and I'm not sure exactly which four components you're referring to?
Also, I understand that confrontation can be both convenient and equally inconvenient depending on how connected we are to our inner world and how much we can detach from the emotions of other people around us and be connected only to our own. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 12:49 PM
Replying to William M Hayden Jr
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Hi Eduard.
Re: "Do you feel comfortable when confronting with team members?"
At least 60% of projects fail because of what you report.
<>Root cause(?)
Lack of education, training and development "How to play nice with others."
Relationship development within the project-context starts with the traditional phases of forming, storming, norming, and performing.
It takes deliberate effort, along with a willingness to lose the idea you always have to be right,
or silent.
Cheers,
Bill
William, I completely agree with what you're saying.
If 60% of projects fail due to problems stemming from ineffective communication and subsequently confronting 70% or more of projects fail due to poor communication.
From last year, I teach Leader Effectiveness Training by by Thomas Gordon method.
Do you know this model?
It's 60 years old, invented by an American psychologist, and implemented by companies like Amazon, BMW, and many others. It's precisely there that people learn about the issues you mentioned in your response. I teach exacly how to acquire these human relationship skills to get our work done and lead successful projects to completion. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 2:08 PM
Replying to Omar Jabbar
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When confronting a team member and addressing a specific team issue, it is crucial to handle it privately and promptly. By addressing the matter privately, you can establish a respectful and trusting relationship with your team while preventing any potential misunderstandings.
While it may sound easy, it can be difficult to do sometimes due to project constraints, deadlines and stress. That's why the smart project manager will proactively prevent issues in general before they arise, rather than addressing them later.
Now, you did talk about communication, and 50% of successful communication in any project is attributed to actively listening to your team and proactively solving issues without confrontation and escalation.
This is the blend of the artistic and technical aspects of project management.
Omar, I can't say anything more than!
I admire the response I'm reading, as I truly believe in those things too.
I believe that good relationships are built in situations where we don't have problems, and if we manage to build strong bonds within the team during those times, then when problems arise, we can navigate through them much more easily since we've already established solid relationships and connections. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 17, 2024 10:09 PM
Replying to Kevin Ho
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I have literally just spent 3 days dealing with a confrontation between two colleagues. I originally set up a call for the colleagues to discuss and resolve but one colleague refused the call Therefore, I had no choice but to deal with each one on one. We're in the forming stage so this is normal. Both are extremely senior and extremely good in their field of expertise. There is a slight overlap between them and it is this very small overlap which has created the issue. I did not think this would ever be an issue but it turns out I am very wrong. I have applied most, if not all the techniques suggested but I am not sure I am going to be able to resolve this as there is little in the way of compromise and it might turn out to be a win/ lose situation I have to impose on them. Not ideal........
Kevin, I'm soryy for your situation, but it's clear that such situations always occur in teams, especially when they are just forming in the early phases of the project.
- Something that helps me a lot in this kind of situation is to see whether the misunderstanding stems from unmet needs or clashes of values differencies.
- The second thing I would do is to tell both parties that it's absolutely normal to have different viewpoints and not understand each other's perspectives.
- The third thing I would do is to work on empathy through various facilitation methods, including games.
I believe that these three would eventually lead to more open relationships, more sharing, and even if there is disagreement, it won't be destructive. Saving Changes...