Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Effective communication and teamwork form the foundation of any successful organization. However, when it comes to confronting team members, many individuals struggle to find the right approach.
Do you feel confortable when confronting with team members? Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 18, 2024 1:54 AM
Replying to Danny PMP, PgMP
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I believe that confrontation is generally uncomfortable to do, yet there are times when it is necessary. When it is time to confront, key words such as empathy, listening, and constructive argument are the secret sauce. It is easy to say, but not easy to practice well. I'm still learning...
Danny, I understand you.
t's not easy to learn how to work with people, especially to be able to achieve your goals.
I learned when I became a mountain guide and had to lead people outside their comfort zone, deal with situations, and handle emotional breakdowns, to instill trust in people who can't walk for long periods or climb peaks. That's how I learned.
But something that really helped me was leadership training, like Thomas Gordon's Leader Effectiveness Training.
It impressed me so much that I started teaching it, and I'm currently forming my second group.
I recommend it to you. If it's available somewhere in Japan, you should look into it, or at least read the book. It provides a lot of valuable information. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 18, 2024 8:09 AM
Replying to Abolfazl Yousefi Darestani
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Generally, yes. I am comfortable confronting, however, the focus should be on the problem, not people.
I completely understand, but even when we address and focus on the problem rather than the people, it doesn't stop them from experiencing emotions related to that problem. When we confront the problem, they feel as if we're personally confronting them because they're invested in the issue that caused the problem. The point I'm trying to make is that even confronting the problem doesn't mean that people will stop experiencing emotions from the confrontation. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 23, 2024 8:57 PM
Replying to Lord Tyrone Agaton
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Most of the leaders, especially those that are still at the beginning stage, are always uncomfortable in dealing with these issues. Even seasoned leaders find it awkward to go through the processes. However, this is an indispensable process that needs to be done for the primary benefit of the team. Objectivity, empathy, and clear communication is vital. You may have to likewise prevent your own biases when dealing with team members. At the outset, the team member should understand first the team objectives, goals and the veracity of the issue at hand to set their view focused on what is best for the team. As I said, this is an uncomfortable situation but this should be done to come up with a resolution, and as a leader, you should display firmness and assert your authority as a team leader. A one-on-one meeting and subsequently a private meeting with concerned members is ideal.
I agree. That's right. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 24, 2024 5:26 AM
Replying to SHADAV MOHAMMAD ANSARI
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Yes, effective communication and teamwork are crucial for success. When it comes to confronting team members, finding the right approach can be challenging. As a Project Manager, I recognize the importance of addressing issues directly with team members to maintain project progress and foster a collaborative environment. Confronting challenges head-on allows for open communication and resolution, ultimately contributing to the success of the project.
Of course, it's exactly like that – the more open and honest communication we have, the greater the likelihood of a successful project. Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 25, 2024 3:11 AM
Replying to Kapil Mittal
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No, I do not find confronting the project team members comfortable but what I do is that I present the problem statement to them and let them speak about it. There might be some angle which I might have missed. I also ask them if they agree that there is a problem. If they do, then I ask them what do they think needs to be done to resolve that problem. How can I help them in its resolution. More often than not, listening to them and let them suggest a solution helps bring down the heat of the moment. If I think I have a better solution, I pitch that and ask them for their opinion about that solution. I always mention that they are closer to reality that I am so they would be able to provide better solution. In the end, once we agree on a solution, doesn't matter theirs are mine, we decide upon the timelines for its implementation and a followup sitting to evaluate the results.
Kapil, you are a real servant leader :)
You should start teaching others how to be a good leader.
Does your team like you? Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
Apr 25, 2024 1:43 PM
Replying to London Keith Mhlanga
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Approach should be an ice breaker,to foster a collaborative in inclusive conversations.So words of confrontation should build an open and interactive conversations.
What do you exactly mean? Saving Changes...
Eduard HadjolianFacilitator | Trainer | Coach| Self employedSofia, 22, Bulgaria
May 01, 2024 12:06 PM
Replying to Bob Patrino
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I once had to dismiss a team member and it just so happened that I had to do it on Christmas Eve. Was I comfortable, no! I was downright heart broken and sad. I knew his wife and I knew he had a family to support. As a leader I was never 'comfortable' doing these dreaded tasks that leaders must do.
Sorry to hear this, Bob.
I believe it has been very hard. Saving Changes...
Resolving controversies with work team members ensures they maintain interest in the project and fulfill their obligations according to the assigned role. The most appropriate strategy is to confront the team member in private, when it comes to pointing out their mistakes; and talk to the person in public, when it comes to highlighting their achievements. The conversation channel between the Project Manager and the team member will maintain trust, clarify incidents, prevent future problems, and encourage support for the project. Saving Changes...
Well l would say every situation has it's own way of approach,so depending on the team you leading.With all types of leadership,to approach with a mutual conversation one which builds a lasting out come of any given situation.Using words that challenge the member to take ownership and to contribute to the solution.This way fosters better communication and encourages the team to better make decisions. Saving Changes...
Ming YeungAdjunct Professor & Acting COO/CPO/CRO (contract)| Blockchain Venture Capital Inc.Toronto, Ontario, Canada
Hello Eduard, I have no issue confronting members.
Or I should clarify, by saying, that I have no issue negotiating the issues that underlies the confrontations manifested amongst my team members.
I often apply these four techniques championed by Roger Fisher and William Ury et al of the Harvard Negotiation Project:
-- Separate the people from the problem
-- Focus on interests, not positions
-- Invent options for mutual gains
-- When possible, use objective criteria
Hope they will work for you (and fellow project management practitioners) as well.
Ming Saving Changes...